Read about our operational changes here
Blog Post

Operational Changes

In an effort to keep our lines of communication open, this landing page will be updated with the most up-to-date information.

Check out the latest Real Talk on our social channels for more information.

Updated January 29, 2023

We wanted to provide an update in regards to the Silver King chair repair. Our team has received the necessary parts and, with the support of the external consultants that we have hired, has made some great progress over the past few days. The team has been working long hours to try and get this chair back up and running safely for our guests. We once again thank our guests for their patience as we work through the Silver King chair repair and we will continue to provide timely updates as we have them.

In other news, during our daily maintenance lift checks, our lifts team found a defect in the Glory chair haul rope that requires repair. We purchased this chair in 2010 and replaced the haul rope in 2017. Repairs to a haul rope of this age are very uncommon. We have been working with our regulatory partners on this issue and have scheduled the repair starting tomorrow: Monday, January 30. We will be keeping our external consultants to help expedite this process and anticipate this repair will take approximately one week. During the shutdown, we will be running shuttles from the Glory Lodge and will keep this terrain open to our guests during this time as well as extend the Summit chair hours until 4pm.

We understand that this is disheartening news, especially to our passholders.

As we have mentioned previously, we have been listening to all of the feedback from our guests in regards to the impact that they have had with our chairlift repairs. We know that it impacts all of our guests differently and we are working through all possible solutions. As we have stated earlier, we are unsure of the full impact of these repairs until we have completed them.

At this time, we have made the decision to extend the winter season for the Silver King and Summit chair until Easter weekend. This means our new closing date will be Sunday, April 9th in the hopes that our passholders can enjoy some additional spring sunshine and hopefully some spring pow.

We cannot express enough our appreciation for our guests' continued support during these challenging times and will continue to update you on the status of our repairs.

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Updated January 20, 2023

We appreciate everyone's patience as we work through the sudden adjustment of our operations on this unexpected repair that is required on the Silver King chair. Over the past couple days, in addition to the team working hard on the repair, we have also been working on how we can add value to the Whitewater experience. Note that these offerings will remain in place until we are able to get the Silver King chair safety back up and running.

Extended Operations of the Summit chair & Glory terrain

  • To maximize the amount of skiing that we currently have available to our guests, we have extended the closing time of the Glory terrain by an additional 30 minutes, until 3:30pm daily, and have extended the closing time of the Summit chair by an additional 30 minutes, until 4pm daily.

Uphill Touring Route and Reopening of the Silver King Terrain

  • As of Saturday, January 21st, we have reopened the Silver King terrain and offering an uphill touring route along the Quartz Ski Way. This terrain will be open to our passholders and day ticket holders, from 9:00am until 3:30pm daily and will operate as if the lift was spinning with patrol on site and grooming. Make sure to stop by our scanner at the bottom of the lift for your pass validation and clarity on the uphill route.

Expanded Services on the Summit chair

  • Our team has been working hard to improve the various areas of our mountain to make them as friendly as possible for those that are newer to the sport of skiing or snowboarding. This includes additional grooming to expand the easiest routes down, such as Sleeper and Summit Ski Way on the Summit side and Claim Jumper and the Backside Ski Way on the Glory side, improvements to unload ramps, as well as an investment in additional directional signage.
  • We will be offering additional assistance at the base of the Summit chair for our smaller guests, as well as those skiers and riders that are more beginner and intermediate, to ensure support and education on loading the chair safely.
  • For those that are uncertain about navigating this terrain, please use our amazing Mountain Hosts! They are there to ensure your best mountain experience and meet at 9:30am and 1:00pm on the Ymir side of the Day Lodge.

Daily Shuttle between Glory and the base area

  • For those that enjoy the Glory terrain but are not comfortable traveling on the terrain that is available to travel back to the Summit, we are offering complimentary shuttles departing from Glory Lodge at 10am, 12pm and 2pm.

Increased discounts for our Passholders

  • To say thank you to our passholders for their patience as we work through this shift in our operations, we are doubling your discounts in all of our departments to 20% including food and beverage (excludes alcohol & service in Coal Oil Johnny's Pub). Yes this means cheaper poutine! We are also offering passholders a Taco Tin special of $7.50 for any 2 tacos of your choice.
  • To expand your mountain experience, we are offering all of our passholders complimentary nordic and snowshoe rentals.
  • Until we understand the full duration of the closure, we hope that these increased investments in your experience show our appreciation. We always work hard to provide the best value possible for your pass purchase, as we know that it is the Whitewater community that makes Whitewater the special place that it is. We are working hard to continue to do so even during the unforeseen interruption in the Silver King chair operations and we are grateful for your understanding as we work to get the mountain back to full operations.

Thank you all for your patience throughout these repairs. No one at Whitewater wanted this to occur, and we all share the same, singular goal: to get you, your family, and your friends safely back on our chairs as soon as possible. All of our actions are with that in mind.