Refund Policy
All Whitewater Ski Resort Season Passes are non-transferable, and non-refundable without the purchase of the Refund Option. We encourage all guests to consider purchasing the Refund Option as we have a strict policy in regards to issuing refunds without it. To be fair to those that purchase the Refund Option and to ensure purchasing it has value in the future we ONLY consider refunds if the Refund Option was purchased.
With the Refund Option Whitewater Ski Resort will refund a season pass according to our schedule in the event of:
-
Injury or illness of a passholder preventing participation in the sport. Support or documentation from a physician that states the injury will require the guest to take more than 30 days off skiing/riding consecutively and includes the date of injury, must accompany the request.
-
The passholder's transfer by his or her current employer necessitating a change of residence outside a reasonably accessible radius of the ski resort. Those who are self-employed and are relocating are NOT covered by this refund option.
All refunds are subject to a $50 administration fee.
| Refund Schedule | 0-4 Days Used | 5-14 Days Used | 15+ Days Used | |
|---|---|---|---|---|
| Prior to Opening | 100% | |||
| Opening Day to December 31st | 100% | 75% | 0% | |
| January 1st - January 15th | 75% | 50% | 0% | |
| January 16th - February 15th | 50% | 25% | 0% | |
| After February 15th | 0% | 0% | 0% |
| Pass Type | Cost |
|---|---|
| Adult (19+) | $30 |
| Youth (13-18) | $25 |
| Junior (7-12) | $20 |
| Senior (65+) | $25 |
Covid-19 Assurance
This year we’re offering FREE COVID-19 assurance on all of our season pass products. If the Government Regulations require Whitewater Ski Resort to shut down for the season, or if the management of the resort decides to cease operations due to community safety concerns surrounding COVID-19, the value of your season pass at the time of closure will carry over to the following year! We will be using the structure of our Refund Policy as a guideline if this scenario occurs or in the event that government regulations impact a guests ability to ski or ride at the resort.
The Fine Print
Whitewater Ski Resort will refund a season pass according to our schedule in the event of:
-
Injury or illness of a passholder preventing participation in the sport. Support or documentation from a physician must accompany the request
-
The passholder's transfer by his or her current employer necessitating a change of residence outside a reasonably accessible radius of the ski resort. Those who are self-employed and are relocating are NOT covered by this refund option.
If you are requesting a refund on your pass, Whitewater Ski Resort will require the following information:
-
A written request outlining the details of why you require a refund.
-
A doctor's note or a letter from your employer.
-
Your season pass.
*Please note that the refund option must be purchased at the time of purchase of the season pass. Passholders not arriving or voluntarily leaving the area are not covered under this refund option. Other than the conditions covered by the refund option, your season pass is non-refundable and non-transferable. All refund requests are subject to the discretion of Whitewater Ski Resort.