The 2020/2021 season has come to a close. Click Here to read our OFF-SEASON Policy and we look forward to welcoming everyone back for the 2021/2022 season! 

Refund Policy

All Whitewater Ski Resort Season Passes are non-transferable, and non-refundable without the purchase of the Refund Option.

All refunds are subject to a $50 administration fee.

Refund Schedule 0-4 Days Used 5-14 Days Used 15+ Days Used
Prior to Opening 100%
Opening Day to December 31st 100% 75% 0%
January 1st - January 15th 75% 50% 0%
January 16th - February 15th 50% 25% 0%
After February 15th 0% 0% 0%
Pass Type Cost
Adult (19+) $30
Youth (13-18) $25
Junior (7-12) $20
Senior (65+) $25

Covid-19 Assurance

This year we’re offering FREE COVID-19 assurance on all of our season pass products. Season pass holders can get a full refund - no questions asked - on their season pass purchase before the early bird deadline of September 30th. After this date, if the Government Regulations require Whitewater Ski Resort to shut down for the season, or if the management of the resort decides to cease operations due to community safety concerns surrounding COVID-19, the value of your season pass at the time of closure will carry over to the following year! We will be using the structure of our Refund Policy as a guideline if this scenario occurs.

The Fine Print

Whitewater Ski Resort will refund a season pass according to our schedule in the event of:

  • Injury or illness of a passholder preventing participation in the sport. Support or documentation from a physician must accompany the request

  • The passholder's transfer by his or her current employer necessitating a change of residence outside a reasonably accessible radius of the ski resort. Those who are self-employed and are relocating are NOT covered by this refund option.

If you are requesting a refund on your pass, Whitewater Ski Resort will require the following information:

  • A written request outlining the details of why you require a refund.

  • A doctor's note or a letter from your employer.

  • Your season pass.

*Please note that the refund option must be purchased at the time of purchase of the season pass. Passholders not arriving or voluntarily leaving the area are not covered under this refund option. Other than the conditions covered by the refund option, your season pass is non-refundable and non-transferable. All refund requests are subject to the discretion of Whitewater Ski Resort.