Ticket Policy

All purchased lift tickets are non-refundable with the exception of a few specific COVID-19 related scenarios:

  • If the ski area is fully closed for the date a guest has booked, that guest will receive a full refund for the ticket product they purchased for that date.

  • If the ski area is open, but a Government travel restriction prevents or strongly advises against a guest from traveling to the resort the guest will receive a full refund if:

    • The request to cancel comes 7 or more days from the date of their ticket

    • Or if government regulations change within 7 days of the guest’s visit, the guest’s request to cancel must come within 48 hours from the Government announcement.

  • If the ski area is open, but an individual cannot travel due to a COVID-19 related illness, our guest service leads will evaluate them on a case-by-case basis. Guests must email guestservices@skiwhitewater.com in this situation. In the event that a guest needs a rollover or refund on their ticket due to COVID-19 symptoms, the guest will not be allowed to book any lift-tickets for 14 days from their cancelation.

All purchased lift tickets are transferable outside of 5 days at the cost of a $25 administration fee per ticket sold. Please email guestservices@skiwhitewater.com with your transfer request and ensure to include your Transaction ID.



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If you are experiencing COVID-19 symptoms, have been asked to self-isolate or quarantine by their local health authority, have an appointment to get a COVID-19 test or have been in contact with someone who has please remain home. If you find yourself in this situation, please email guestservices@skiwhitewater.com by 5pm the night before your arrival. Note that guests needing to rebook due to COVID-19 symptoms will not be allowed to book another lift ticket for a minimum of 14 days from their cancelation.