What to Expect

Whitewater continues to put the health and safety of our community, which includes our staff and guests, as a number one priority. To ensure the highest form of protection for yourself and those around you, Whitewater strongly recommends that all staff keep up to date on immunizations including COVID-19 boosters and flu shots.

• Please follow instructions from our staff. They are here to make the experience a safe and enjoyable one for you. Make sure you give them a huge thank you for all their hard work which enables everyone to get out and enjoy the mountain!
• Please support keeping us skiing and snowboarding by following all government orders and protocols.
• Credit or debit cards are preferred for payments. Tap is available for payments.
• Please follow all instructional signage, including physical distancing markings and directional signage.
• Whitewater will follow all government orders in regards to maximum room capacities.
• Please sanitize your hands prior to entering our buildings, including washrooms. Hand sanitizer will be available at the entrances of all buildings and throughout indoor facilities.
• Stay home if you are feeling sick or experiencing symptoms of COVID-19. It is mandatory that any person waiting for the result of a COVID test self-isolate until a negative result is determined.

• Day tickets are now pre-purchasable online. Whitewater is encouraging everyone to pre-purchase online however, tickets will be purchasable the day of at the ticket window. Note that you can save up to 25% by purchasing online in advance.
• Contactless payment is encouraged for all payments.
• Follow all hygiene requirements as directed on site.
• All Season Passes come with COVID-19 Assurance. Details can be found: https://skiwhitewater.com/refund-policy/

• Face coverings are recommended in lift mazes and while riding and unloading lifts. Please note that staff may ask guests to remove their masks briefly to confirm they are indeed the pass holder. 
• Please ensure you present the QR code on your lift ticket or season pass to the scanner so they don’t have to touch it.
• Guests can expect normal lift mazes and lift capacities with face coverings being recommended.

• Face masks are recommended in all indoor spaces. Please note that staff may ask guest to briefly remove their masks to confirm identity. 
• Tempered glass barrier partitions have been installed in the Day Lodge and in Coal Oil Johnny's Pub.
• Coal Oil Johnny’s Pub and Glory Lodge will have an extended patio onto the snow if required.
• When leaving the lodge restaurant, please follow directional signage and exit through designated exits only.
• Contactless payment is encouraged for all payments.
• No outside alcoholic beverages are permitted on resort property as this would be a violation of our BC liquor laws.

• Please use hand sanitizer prior to entering and exiting all washrooms.
• Day lodge washrooms will be available to all.
• Day janitors will ensure consistent cleaning and sanitization of washrooms throughout the day.

• Guests are strongly encouraged to prebook their equipment online a minimum of 2 days in advance of their visit.
• Rental waivers can also be completed online in advance of your visit
• All rental equipment is cleaned and sanitized after each use.
• Our staff will provide assistance with minor equipment repairs outside at the Rental Ski Box.
• Contactless payment is encouraged for all payments.
• We are unable to store guests’ personal belongings (including shoes) inside the rental shop this season. Please bring your shoes to your vehicle or be prepared to have your
  gear stored outside for the day.

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• Please refrain from touching anything inside the shop unless you plan on purchasing it. Instead, ask for assistance from staff to find out more about what’s available.
• Contactless payment is encouraged for all payments.

• Guests must complete a COVID wellness screening before receiving First Aid.
• There will be no guest access to the First Aid Room through the lodge. Guests are asked to ring the doorbell on the outside First Aid room door to receive First Aid.
• If you do not pass the COVID wellness check you will be provided an N95 mask while you receive First Aid.

• LOST AND FOUND: There is a box bench for small, non-valuable lost and found items located outside of the retail shop. If you find anything valuable, bring it to the Guest Services building. The Guest Services team tracks and manages all lost and found items on the mountain. If you find anything valuable after hours, please bring them to Guest Services in the morning.
• No bags, packs or personal items can be stored or left unattended in the Day Lodge. There are hooks provided on the outside of the Day Lodge for bag storage. 
• A limited number of Day Lockers located opposite the retail store are free for guests to use on a first come first served basis, however, you must bring your own
  lock. Day lockers will be cleared at the end of each day and any remaining locks will be cut off and the contents logged in lost and found. Each locker will be sanitized by janitorial staff at the end of each day.
• We will be disposing immediately of high-risk items. These include but are not limited to: Facemasks and coverings (including neck warmers) water bottles, cups, food items, food containers, utensils, and undergarments.
• Whitewater is not responsible for lost or stolen items.

• The Shuttle service will be based on reservation only. No passengers will be picked up unless they have a reservation.
• Face coverings are recommended while on the shuttle.
• Any guest showing signs or symptoms of illness such as coughing, sneezing or any flu-like symptoms will not be allowed to board the shuttle.

• Lessons should be booked 48 hours in advance.
• Anyone feeling unwell on the day of their lesson should stay home. Please contact the Snow School desk to rebook their lesson.
• Participants must supply their contact information for contact tracing at the time of booking.
• Lesson participants must check in at the lesson meeting area five (5) minutes before the start of their lesson to go through a series of fit to ski/ride questions with their instructor or the lesson coordinator.
• Only lesson participants should be in the meeting area
• Contactless payment is encouraged for all payments.