Employment

The Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests.

Job Title: Sous Chef

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Head Chef

Employment Status/Type: Full time, seasonal

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Head Chef, the Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef with menu planning, ordering and inventory, coordinating staff duties, food preparation and general administration duties, as well as providing leadership at the peer level.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests. 

Key areas of responsibility include assisting with scheduling, food preparation, quality, consistency, cleanliness, and sanitation of work areas and equipment that meet and exceed established standards, act as team lead in the absence of the Chef, and assist the team in ensuring kitchen procedures are carried out completely for each shift.

SUMMARY OF RESPONSIBILITIES:

• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Champion a sustainable approach in daily operations.
• Managing cost of goods and services by detailed ordering and inventory management
• Ensure food is received, stored, handled and prepared in a hygienic and Food Safe compliant manner.
• Coordination of morning prep list completion and front line set up. 
• Ensuring customers receive friendly and efficient service.
• Assist with menu planning, including specials, soups, salads and catering events.
• Constant monitoring of prepped food levels and supplies.
• Preparing prep list according to anticipated volumes. 
• Completing freezer pull list according to anticipated volumes. 
• Ensuring that temperature and sanitizer logs are completed daily.
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff.
• Keep a clean, organized and safe working area at all times.
• Implement all risk management procedures as per Whitewater Ski Resort.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
• Perform other related duties, tasks and responsibilities as required from time to time

REQUIRED QUALIFICATIONS / EDUCATION:

• 1-2 years previous experience in a food preparation role in a professional dining establishment.
• Previous experience leading a line and ensuring food and presentation standards are maintained.
• Culinary training, education or diploma is an asset.
• Food Safe or other food handling certification is an asset.

SKILLS & ABILITIES:

• Superior communication skills including the ability to retain, coach, mentor and develop staff.
• Ability to multitask in a fast paced environment.
• Demonstrated passion for high-quality culinary practices.
• Leadership and supervisor experience an asset.
• Mature and reliable
• Must be self-motivated and be able to motivate a team.
• Strong organizational and time management skills with the ability to multi - task and coordinate multiple functions and activities. 
• Possesses knowledge and understanding of employment standards specifically in areas of scheduling and ambassador discipline.
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiar with catering software systems as asset.
• Must be able to lift 50 pounds.

Daylodge Line Cook -  Whitewater’s food is truly legendary and it all begins in our kitchen.  As a Line Cook, you’ll be part of the world-class culinary team with the primary goal of providing exceptional food and service. Completing the daily prep list for our famous Glory Bowl, or one of our many unbelievable burgers is only the beginning.  This position is for you if you want to work in a supportive, energetic, and cohesive team environment. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Minimum Qualifications: 1 year of experience in a restaurant or cafeteria and Food Safe Level 1.

Eggs, bacon, hashbrowns… sound delicious, doesn’t it? Whitewater breakfasts power some of the world’s best skiers, snowboarders, patrollers, and even the odd groomer shredder. Food and snow are what we’re known for and being part of our kitchen team is something you’ll be proud of. Come work with some of the best in the business as a ‘breakfast cook”.  Responsibilities include being able to crack an egg and cook it in a variety of styles while also working in a fast-paced, team-based environment. This position also helps the cafe service to lunch service once breakfast is over. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Minimum Qualifications: 2 years previous line cook experience including breakfast experience and Food Safe Level 1.

Bring your creativity and sandwich knowledge to this roll (pun intended!). From preparing daily gourmet grab-and-go sandwiches to whipping up delicious sandwich creations, we’re looking for one-of-a-kind sandwich masters. Applicants should be organized, efficient, and know what delicious food is. You’ll be working in a fast-paced, enjoyable, environment where your creations will be enjoyed by many. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible,  it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Scones, muffins, cookies, legendary cinnamon buns and more. We are seeking a self-motivated baker extraordinaire that is responsible for baking and creating mouth watering snacks (the cinnamon buns could really be classified as a meal).  The Baker will execute and improve recipes, keep a clean and tidy work environment, respect all food safe practices and will assist with the ordering of all baking ingredients. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible,  it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.   

Please note:   This position starts at 5:00 am therefore applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Minimum Qualifications: 1-2 years’ work experience as a baker, Food Safe Level 1, Baker’s papers or courses considered an asset

Gain experience in a world-class kitchen while working under the direction of the Head Chef to maintain the highest quality of cleanliness in all food service areas and service equipment. You are a key member of the culinary team as your talents will ensure our guests consistently receive impeccable meals without delay, while assisting the resort's sustainability initiatives by ensuring limited use of disposable serving products.  Responsible for ensuring dishes and kitchen wares get washed and sanitized in a timely fashion, and in good working condition, reporting any deficiencies. This position is perfect for those looking to grow or for those who just want to clean dishes and crush pow laps on their days off. 

Minimum Qualifications: Must be an organized and efficient worker who has experience working in a fast-paced environment. Previous experience is considered an asset.

For individuals with a multitude of talents and the ability to multitask, this may be for you!  Your day will not be boring and will bring your talents of guest relations, cash handling, menu planning, prep work and cooking to the forefront with the ultimate goal of providing an exceptional guest experience.

In case you didn’t know, Glory Lodge is a little satellite lodge to our main Day Lodge, located on the backside of Whitewater and near the bottom of the Glory Chair.  Glory Lodge is known for our great menu and relaxed cozy atmosphere.

Minimum Qualifications: Cooking experience is an asset; however, not a requirement as training and support will be provided!

Some argue this is one of the best jobs on the mountain. A perfect balance of working and riding daily as you are cleaning the lodge after hours.  This person should take pride in maintaining a clean facility by completing various tasks while keeping an eye out for safety. This role is the foundation of the resort experience! You will need to work at a fast pace and maintain a high standard of cleanliness. Must be reliable and have excellent references. As this shift is a night shift you will need a 4x4 vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions. We are looking for a self starter who is able to work alone. 

Please note:    This job is physically demanding and will require you to be able to lift 50lbs.  There will be a required criminal record check before you officially sign the employment contract.  This position works into the evening hours, therefore applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Minimum Qualifications: Previous experience in janitorial work and basic chemical knowledge required.

CLOSING DATE:  September 29, 2022

Job Title:    Avalanche Forecaster
Location:     Whitewater Ski Resort
Department:     Snow Safety
Reports to:     Avalanche Forecasting Supervisor
Employment Status/Type: Seasonal Full-Time, Nov - Apr (weather depedent)
Compensation: DOE

________________________________________
JOB SYNOPSIS:
Under the guidance and supervision of the Avalanche Forecasting Supervisor, the Avalanche Forecaster is responsible for the daily monitoring of weather and snowpack conditions to create a hazard assessment and implement appropriate avalanche risk management decisions resort wide. This position is responsible for ensuring terrain that is affected by avalanches and extreme weather is safe for staff and the public.
The key areas of responsibility include; planning, overseeing and implementing avalanche control measures and training resort wide. The avalanche forecaster needs to be able to communicate avalanche hazards to staff members and guests effectively through social media updates, public bulletins, and other forms of public outreach. This role also requires proficiency in all aspects of avalanche search and rescue.

IMMEDIATE REPORTS:
None

SUMMARY OF RESPONSIBILITIES:
●    Providing supervision and direction for all workers and guests in and around avalanche terrain.
●    Provide a daily avalanche hazard assessment and forecast.
●    Oversee avalanche control program resort wide.
●    Ensure that avalanche risk within all open terrain is within operational thresholds (the operational risk band) and that terrain with elevated risk is closed to the public.
●    Provide training and mentorship to employees.
●    Provide information to guests and the public with respect to avalanche risk management.
●    Ensure accurate and timely weather observations are being recorded.
●    Ensure that adequate snowpack observations are being recorded.
●    Administers first aid to injured guests and staff.
●    Transports injured skiers from the mountain to the First Aid room.
●    Investigates and records accident details according to established procedures including taking statements from witnesses and performing in-depth accident investigations.
●    Investigate any near misses or incidents involving guests or staff and report to the program manager.
●    Ensure that information regarding closures and terrain restrictions are communicated to all relevant staff and/or the public.
●    Ensure that accurate data is being recorded locally and reported on the InfoEx.
●    Ensure that accurate weather data is conveyed to other departments.
●    Recognizes causes of risk, sets up and maintains signage, fencing and boundary markers to minimize skiing hazards.
●    Follows established working procedures and ensures safe working conditions for himself/herself and the mountain staff.
●    Lead Avalanche Skills Training Level 1, Companion Rescue, and Managing Avalanche Terrain courses for adults and youth, as well as other staff.
●    Assume various roles in the incident command structure during avalanche or backcountry search and rescue operations, including but not limited to, Task Force Leader, Avalanche Safety Officer, or Operations Section Chief.
●    Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
●    Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
●    Embrace and promote Whitewater’s mission statement and values.
●    Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
●    Other duties as required.

REQUIRED QUALIFICATIONS/EDUCATION:
●    NUEC Level 3 First Aid with advanced protocols or equivalent. 
●    Avalanche Operations Level 2 From Canadian Avalanche Association or Equivalent.
●    Work Safe BC Blasting Certificate for Avalanche Control.
●    Working toward Canadian Avalanche Association Professional Membership.
●    Minimum three years working in a patrol or forecasting role in an area with an active avalanche program.
●    Class 5 British Columbia Drivers License.
●    High School Graduate.

SKILLS AND ABILITIES:
●    Strong communication and interpersonal skills.
●    Ability to remain organized and level headed in a variety of emergency situations.
●    Recognizes cause of risk and is familiar with current industry risk control measures
●    Advanced Skiing Ability.  
●    Able to ski with considerable loads and patient toboggans.
●    Able to perform search and rescue activities
●    Able to work in extreme weather conditions.
●    Able to work in early morning hours and for extended periods
 

Work Term: Seasonal 

As a Loader Operator at Whitewater, you play a key role regarding safety and guest experience.  Maintaining and clearing the parking areas is vital in the smooth day to day operations at Whitewater ensuring staff and guests have a safe and easy access to the ski area.  This is a night shift position which is weather dependent and will alternate between 4 shifts one week and 3 shifts the next.  Ability to work weekends and holidays.

Please note:  Applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Qualifications:

• Previous heavy duty equipment operation experience, preferably in a loader
• Clean driving record 

Summary of Responsibilities: 

• Pre & post run inspections on the loader
• Clear all five main parking lots sufficiently to allow 2 wheel drive passenger vehicle access from the YRB maintained Whitewater road to all main facilities at Whitewater
• Level and maintain snow banks within all parking lots
• Perform light maintenance duties on loader and detail/report any major issues to Heavy Duty Equipment Supervisor in a timely fashion
• Ensure safe operating procedures 
• Other duties as assigned

As a Snow School professional you are counted on for the enhancement of the quality of our guests' skiing day. You are responsible for teaching skiing snowboarding and/or telemark skiing lessons in a professional thorough manner in accordance with the standards set forth by the CSIA/CASI and Whitewater Ski Resort. You will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater. 

Please note:  A Criminal Records Check will be required upon hire.

Minimum Qualifications: CSIA CASI CSCF or CANSI Level 1 certification with dues paid in full for the current season.

The Day Auditor is a key member of the Finance Team so if you love numbers, this is for you.  Responsible for maintaining mountain cash controls and completion of daily stat reports; overseeing all cash-out procedures for each department, verifying and consolidating all deposits, preparing daily cash reports, maintaining and balancing the main change float, balancing POS machines on a daily basis, supply change to other cashiers, prepare change order regularly, accurately count tickets and cash at the end of the day for departmental cash-outs, inventory and ticket stock, transport final deposit to the bank, and other tasks as assigned. Secret tip about this role? It doesn’t start until 11 am (think morning powder laps people!).

Please note:   This position regularly leaves the mountain at 6 pm - 7 pm; therefore, applicants must have a safe and reliable 4WD vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions.  There will be a required criminal record check before you officially sign the employment contract

Minimum Qualifications - 2 years of computer and cash handling experience, Own a reliable 4 WD vehicle, Customer Service Experience.

Whitewater does not offer staff accommodation, however, Whitewater does offer a FREE staff shuttle from Nelson to the mountain, multiple times every day. We also have a staff Facebook page where staff can connect with one another and find suitable accommodations together.  If you're currently looking for housing, the Nelson Public Library has put together this great list of online resources to help you in your search CLICK HERE 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

Whitewater continues to put the health and safety of our community, which includes our staff and guests, as a number one priority. To achieve this during the COVID-19 pandemic, Whitewater will be requiring all staff to be fully vaccinated (2 doses) to ensure the maximum protection for themselves and others.

All employees will also be required to respect Whitewater's Communicable Disease Prevention Plan and the COVID Safety Plans that outline further safety protocols and procedures to ensure a safe workplace.

APPEARANCE POLICY:
Whitewater Ski Resort’s Appearance Policy is designed to support everyone in providing a consistent professional appearance to our customers and colleagues.  Management may choose to more strictly enforce components of this Policy but they cannot allow a relaxation of this Policy.

Appearance Mission Statement: Whitewater Ski Resort Ltd. (“Whitewater”) is a family resort where our employees provide the first impression to our guests. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. Whitewater aspires to a high standard of presentation and rely on your commitment to maintain a professional, well-groomed appearance while at work. Each employee is required to practice good habits of grooming, personal hygiene, and abide by all points noted below.  
 

Appearance Standards:
●    Employees must always present a clean, professional appearance. Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear.  Clothing with offensive or inappropriate designs or stamps are not allowed.
●    If you already have established facial hair such as a moustache, beard, and/or sideburns they are to be clean and neatly trimmed at all times otherwise the goal is to be clean shaven every day.
●    Hair must be clean and neatly groomed.  Hair left down should be behind the ears and if longer than collar length in the back, hair should be neatly tied back.
●    All staff must respect our Scent Free policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times. 
●    Jewellery must be worn in moderation, appear professional and must not interfere with job function or safety.  Tongue piercings are limited to one small stud which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes and there may also be amendments based on your position for safety reasons.
●    Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.
●    Clothing and grooming styles dictated by religion or ethnicity are exempt.

Staff Uniforms:
●    Employees are expected to dress in Whitewater Uniform attire unless the day’s tasks require otherwise.
●    Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (free skiing, days off, etc.).
●    Uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s. 
●    When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It cannot not be torn, faded or patched. Solid color leggings are allowed only with a shirt or skirt long enough to reach the mid thighs.
●    For indoor staff, button up uniform shirts must be worn as such and not open with an under shirt. This is to ensure the most professional and consistent presentation of our staff.
●    During the warmer spring days, if it is getting too warm for an employee to wear their provided outerwear, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still        identify you as personnel. Shirt graphic should be kept minimal and must not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
●    Appropriate footwear must be worn as per your department work environment as outlined within the Department Occupational Health & Safety Checklist. 
●    All headwear worn indoors must be Whitewater branded. 
●    For outdoor staff that are wearing helmets we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear.
●    All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging such as that which includes profanity. 
●    Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing your personal outerwear and not the provided uniform as it causes additional wear and tear.  
●    All outdoor uniforms, and kitchen uniforms, are required to be returned at the end of your employment.

Staff Uniform Name Tags:
●    Name tags are part of your uniform and must be worn at all times while on duty.
●    Name tags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s pub. 
 

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive several applications for Volly Patrol and start hiring after the early bird season pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

We operate from early December to early April.

Advice on finding accommodation in Nelson Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 15 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson & District Chamber of Commerce http://www.discovernelson.com/classifieds/category.php?id=28

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Nelson BC – Homes & rooms for rent (Facebook group)

Other sites: Kijiji – Nelson rentals