Employment

Join our Heart of House team to serve up fresh, creative, wholesome meals that defy the expectations of typical cafeteria food. Fresh Tracks Cafe is a core part of what makes Whitewater such a special place. As a line cook, in our kitchen located at 5400ft elevation, you are assisting in the daily operation of the cafeteria with the completion of daily prep list and line set up. Your primary goal is to provide quality food and service in order to ensure that our guests have an enjoyable and memorable experience. 

Minimum Qualifications: 1 year experience in restaurant or cafeteria and Food Safe Level 1.

Responsible for cleaning the main lodge after hours. You will need to work at a fast pace and maintain a high standard of cleaning. This job is physically demanding and will require you to be able to lift 50lbs. There will be a required criminal record check before you officially sign the employment contract. Must be reliable and have excellent references. As this shift is a night shift you will need a 4x4 vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions. We are looking for a self starter who is able to work alone.

Minimum Qualifications: Previous experience in janitorial work and basic chemical knowledge required.

In this position, you will be the main liaison with Fresh Tracks Cafe for guests. As part of providing a fun and positive experience for staff and guests alike you will be a knowledge expert for all menu items of the food and beverage department. You are responsible for enhancing the quality of our guests' experience in our cafeteria and bar. 

Daily tasks include clearing tables, laundry, restocking keeping overall cleanliness of cafeteria and bar area, taking guests' food and beverage orders, restocking grab & go items, baked goods, coffee & hot chocolate station as well as food expediting &  daily cash outs and reconciliations.

Minimum Qualifications: Experience and Serving It Right considered an asset. Must be organized and self motivated.

Providing high quality, friendly and efficient service by mixing and serving hot beverages and prepared snacks to guests keeping a clean organized and safe working environment cash handling and balancing cashouts.

Minimum Qualifications: 1-year barista experience, computer and cash handling experience considered an asset.Must be organized and self-motivated.

As a Freeride Coach, you are counted on for the advancement of our athletes' skiing progression over the season. You are responsible for coaching skiing in a professional and thorough manner in accordance with the standards set forth by the Whitewater Ski Resort.  Your personal interaction with our athletes will foster a friendly relationship that will help continue to make the Whitewater Freeride Team a .

Minimum Qualifications: CSIA Level 1 or IFSA L100 certification with dues paid in full for the current season & Current Criminal record check.

Whitewater starts accepting applications as soon as the snow starts melting. We accept applications through our online Application system in April, but we only start reviewing them in July (unless otherwise noted for year-round & senior positions).

Yes, this helps us easily identify which department(s) you are interested in and why you would like to work for Whitewater.

When filling out the application, we ask what position you would like to apply for. If you would like to be considered for multiple departments, you can list your top 3 preferred positions. This is important to us so that we can place you somewhere your previous experience and personal preference meet for optimal happiness.

As part of your employment at Whitewater, we offer a free season pass so you can experience what Whitewater is renowned for - incredible terrain and deep powder!

We also want you to share your stoke for where you work so in addition to the complimentary pass for you, we also offer complimentary and discounted lift tickets for your friends and family!

And to complete the experience, employee discounts are available in our retail shop, rental shop, snow school and restaurants. Whitewater also offers an affordable staff shuttle that runs daily between the ski hill and Nelson.

Whitewater continues to put the health and safety of our community, which includes our staff and guests, as a number one priority. To achieve this during the COVID-19 pandemic, Whitewater will be requiring all staff to be fully vaccinated (2 doses) to ensure the maximum protection for themselves and others.

All employees will also be required to respect Whitewater's Communicable Disease Prevention Plan that outlines further safety protocols and procedures to ensure a safe workplace.

These standards are intended to define the boundary for an individual employee’s appearance.  Management may choose to more strictly enforce components of this policy, but they cannot allow a relaxation of this policy.    

Personal Appearance Mission Statement: Whitewater Ski Resort is a family resort where our employees can relate to children and parents confidently, knowledgeable manner. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. We know that a person’s outward appearance is not an indication of their worth or attitude, but it is the first impression a guest has. We aspire to a high standard of presentation. We rely on your good judgment and commitment to maintaining a professional, well-groomed appearance while at work. Each employee must practise good grooming habits and personal hygiene and abide by all points noted below. 

Personal Appearance Standards:

• You must be clean-shaven every day. If you already have established facial hair such as a moustache, beard, and/or sideburns, they are to be clean and neatly trimmed at all times.

• Hair must be clean and neatly groomed.  Hair left down should be behind the ears and no longer than collar length in the back, or long hair should be neatly tied back. All employees must maintain a professional appearance, as directed by supervisors & management.
• All staff must respect our Neutral Smell policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times.

• Jewellery must be worn in moderation, in good taste, and not interfere with job function or safety.  Tongue piercings are limited to one small stud, which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small delicate hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes, and there may also be amendments based on your position for safety reasons.
• Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.

Staff Uniforms:

• Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (freeskiing, days off, etc.). Nametags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s.
• When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It can not be torn, faded or patched. Solid colour leggings are allowed only with a shirt or skirt long enough to reach the mid-thighs. Ensure you are wearing appropriate footwear depending on your work environment. If it is getting too warm for an employee to wear their provided outerwear during the warmer spring days, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still identify you as personnel. Shirt graphics should be minimal and not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
• For indoor staff, button-up uniform shirts must be worn as such and not open with an undershirt. This is to ensure the most professional presentation of our staff. All headwear worn indoors must be Whitewater branded.
• For outdoor staff that are wearing helmets, we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear. All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging, including profanity.
• Nametags are part of your uniform and must be worn at all times while on duty.
• Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing their personal outerwear and not the provided uniform as it causes additional wear and tear. 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

Whitewater does not offer any form of staff accommodation. You are responsible for finding your own accommodation within the surrounding area. We offer a subsidized staff shuttle from Nelson every day.

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive several applications for Volly Patrol and start hiring after the early bird season pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

This question is the hardest to answer…! But find a “rough” summary of our department hiring timeline:

Lift Operations: – July - September

Snow School: - August - October

Indoor Guest Services: August - October

Retail: September - October

Front Of House (Food & Beverage Attendant, Barista, Janitor): October - November

Kitchen: October – November

Outdoor Guest Services - October - November

Rentals: October- November

Volunteer Patrol: October – November

Pro Patrol: Hiring clinic in March (Season before)

If the department you are looking for is not on the list, we do not have to hire for this position each year and we will post vacancies on our website

We operate from early December to early April.

Advice on finding accommodation in Nelson Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 15 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson & District Chamber of Commerce http://www.discovernelson.com/classifieds/category.php?id=28

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Nelson BC – Homes & rooms for rent (Facebook group)

Other sites: Kijiji – Nelson rentals