Employment

CLOSING DATE: August 21st, 2024

Job Title:        Vehicle Maintenance Supervisor

Location:        Whitewater Ski Resort

Department:  Outdoor Operations

Reports to:    Maintenance Manager

Employment Status/Type: Fulltime, Year Round

Compensation: Range: $36-$38/hr with a comprehensive benefits package that includes discounts across the resort, health and medical benefits, and a season pass.

JOB SYNOPSIS:

The Vehicle Maintenance Supervisor at Whitewater Ski Resort is responsible for overseeing the maintenance program for the ski hill's heavy-duty and off-road vehicle fleet. This includes four Prinoth snow cats, a skid steer, a loader, an excavator, snowmobiles, ATVs and UTVs.  The supervisor will lead a team of heavy-duty mechanics, apprentice mechanics, and shop hands, ensuring that daily, weekly, and annual maintenance tasks are effectively completed. This role also involves working with the Maintenance Manager operating on an annual budget, ordering parts, and maintaining detailed maintenance records to ensure optimal operation and safety of all equipment.

IMMEDIATE REPORTS:

• Heavy Duty Mechanics
• Apprentice Heavy Duty Mechanics
• Shop Hands

SUMMARY OF RESPONSIBILITIES:

Leadership and Team Management:

• Supervise and provide direction to a team of heavy-duty mechanics, apprentice mechanics, and shop hands, fostering a collaborative and efficient work environment.
• Conduct regular team meetings to discuss ongoing maintenance tasks, safety protocols, and operational updates.
• Provide mentorship and support to apprentice mechanics, ensuring they receive comprehensive training and development.
• Evaluate team performance regularly, providing feedback, conducting performance reviews, and identifying areas for improvement and additional training.

Maintenance Scheduling and Implementation:

• Work closely with the Maintenance Manager to develop maintenance schedules, ensuring all fleet equipment undergoes regular daily, weekly, and annual maintenance.
• Prioritize maintenance tasks based on equipment usage, wear and tear, and operational needs to ensure maximum uptime and reliability.
• Coordinate with other departments to minimize downtime and disruption to ski hill operations.

Budget and Inventory Management:

• Work with the Maintenance Manager to complete the annual vehicle maintenance budget, ensuring all expenditures are within approved limits and aligned with financial goals.
• Monitor and manage parts inventory, ensuring necessary parts are available when needed and maintaining accurate records of inventory levels.
• Work with Maintenance Manager to ensure required parts are ordered to complete service work on time.

Safety and Compliance:

• Ensure all maintenance activities comply with Whitewater policies and WCB regulations, promoting a culture of safety and adherence to best practices.
• Conduct regular safety audits and inspections, identifying and addressing potential hazards and ensuring all team members follow safety protocols.
• Implement and enforce safety training programs, ensuring all team members are knowledgeable about safety procedures and emergency protocols.

Documentation and Reporting:

• Maintain detailed records of all maintenance activities, including work orders, equipment logs, and maintenance schedules.
• Prepare and present regular reports on maintenance activities, budget status, and team performance to senior management.
• Work with Maintenance Manager to update maintenance manuals, procedures, and documentation to ensure consistency and adherence to industry standards.

Operational:

• Perform or oversee necessary maintenance activities for all fleet equipment, ensuring they meet high professional standards.
• Must be willing to be on call and work weekends and holidays when required.
• Supervise large-scale maintenance work, providing guidance and expertise.
• Operate equipment as required, demonstrating and reinforcing proper use and safety protocols.
• Assist in the training of equipment operators, promoting a strong safety culture and adherence to operating procedures.
• Ensure all work orders are completed accurately and timely, maintaining comprehensive maintenance logs.
• Promote Whitewater’s safety culture, reviewing and amending departmental manuals and procedures as necessary.
• Embrace and promote Whitewater’s mission statement and core values in all aspects of the job.
   

REQUIRED QUALIFICATIONS / EDUCATION:

• Grade 12 Diploma or equivalent required.
• Journeyman Heavy Duty Mechanic – BC Trades Certification or Interprovincial Red Seal Trades Certification Required.
• Valid Driver’s License required with clean drivers abstract required.
• Previous experience working in a shop required.
• Snow Cat mechanical experience is an asset.
• Equipment Operation experience an asset, especially Snow Cats.
• Experience working with Microsoft software an asset.
• Good working knowledge of the current WCB regulations is an asset.
• CAT-ET knowledge and understanding considered an asset.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills.
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress.
• Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
• Working at heights.
• Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
• Advanced skiing or snowboarding ability is an asset.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required.
• Self-motivated, mature, dependable, timely and able to work well with others.
• Are proficient with Microsoft Office and other basic computer systems and applications.

CLOSING DATE: August 21st, 2024

Job Title:        Heavy Duty Mechanic

Location:        Whitewater Ski Resort

Department:  Outdoor Operations

Reports to:     Vehicle Maintenance Supervisor

Employment Status/Type: Year Round. Full-Time

Compensation: $30 - $34 (DOE) with a comprehensive benefits package that includes discounts across the resort, health and medical benefits, and a season pass.

JOB SYNOPSIS:

Under the direction and supervision of the Vehicle Maintenance Supervisor, the Heavy Duty Mechanic is responsible for the daily, weekly, and annual maintenance of Snow Cats and other heavy duty fleet equipment (Excavator, Loader, and Skid Steer). They will work closely with shop staff to ensure all equipment is maintained to the highest and safest standard to ensure smooth mountain operations.

The Heavy Duty Mechanic will be a champion of Occupational Health and Safety policies and procedures as well as promote a positive work environment. They will seek learning opportunities as well as work closely with apprentices to ensure proper training is taking place.

IMMEDIATE REPORTS:

Shop Hands and Apprentices.

SUMMARY OF RESPONSIBILITIES:

• Perform all needed maintenance activities for all heavy-duty fleet equipment to a high professional standard.
• Schedule and implement daily, weekly and annual fleet maintenance.
• Overseeing and supervising large scale maintenance work.
• Training and educating apprentices in conjunction with the Equipment Maintenance Supervisor.
• Ensure all Whitewater policies are adhered to as outlined in the current Employee handbook as well as all applicable WCB regulations.
• Ensure all equipment and vehicles are maintained to current manufacturers recommendations.
• Assign duties to departmental personnel.
• Assist with training operators in the use of snow cat and snow removal equipment.
• Operate equipment as required.
• Documentation and record keeping for asset maintenance and human resources.
• Assist in building and maintaining a robust preventative maintenance program.
• Monitoring and maintaining parts inventory.
• Ensure all work orders are submitted and submitted fully completed and accurate.
• Ensure operators fill out daily logs accurately.
• Assist in emergency situations.
• Ensure all safety procedures are being followed at all times.
• Keep a safe and organized work environment.
• Using a sustainable approach in daily operations, planning, and development.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department manuals, CDPP
• Embrace and promote Whitewater’s mission statement and values.
• Other duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

• Grade 12 Diploma or equivalent required
• Journeyman Heavy Duty Mechanic – BC Trades Certification or Interprovincial Red Seal Trades Certification, or 3rd year apprenticeship required.
• Valid Driver’s License required with clean drivers abstract.
• Previous experience working in a shop considered an asset
• Snow Cat mechanical experience is an asset.
• Good working knowledge of the current WCB regulations is an asset.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills.
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress.
• Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
• Working at heights.
• Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
• Advanced skiing or snowboarding ability is an asset.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required.
• Self-motivated, mature, dependable, timely and able to work well with others.
• Are proficient with Microsoft Office and other basic computer systems and applications.

Job Title: Sous Chef  - Assistant Kitchen Supervisor

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef 

Employment Status/Type: Seasonal, Full-time (Nov - April)

Compensation: $22.50 - $26 (DOE)  alongside further employee perks and benefits.

____________________________________________________________________________ 

JOB SYNOPSIS: 

Under the direction and supervision of the Head Chef, the Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef with menu planning, ordering and inventory, coordinating staff duties, food preparation and general administration duties, as well as providing leadership at the peer level.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests.  

Key areas of responsibility include assisting with scheduling, food preparation, quality, consistency, cleanliness, and sanitation of work areas and equipment that meet and exceed established standards, act as team lead in the absence of the Chef and assist the team in ensuring kitchen procedures are carried out completely for each shift. 

SUMMARY OF RESPONSIBILITIES: 

• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals by communicating them and holding staff accountable to them.  
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Champion a sustainable approach in daily operations. 
• Communicate daily with staff about mountain events, OH&S & Supervisor meeting topics, staff stoke and any other topics that need to be shared with staff. 
• Managing cost of goods and services by detailed ordering and inventory management.  
• Controlling waste to help hit KPI’s. 
• Ensure food is received, stored, handled, and prepared in a hygienic and Food Safe compliant manner. 
• Coordination of morning prep list completion and front line set up.  
• Ensuring customers receive friendly and efficient service. 
• Assist with menu planning, including specials, soups, salads, and catering events. 
• Constant monitoring of prepped food levels and supplies. 
• Preparing prep list according to anticipated volumes.  
• Completing freezer pull list according to anticipated volumes.  
• Ensuring that temperature and sanitizer logs are completed daily. 
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff. 
• Keep a clean, organized and safe working area at all times. 
• Implement all risk management procedures as per Whitewater Ski Resort. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• 1-2 years previous experience in a food preparation role in a professional dining establishment. 
• Previous experience leading a line and ensuring food and presentation standards are maintained. 
• Culinary training, education or diploma is an asset. 
• Food Safe or other food handling certification is an asset. 

SKILLS & ABILITIES: 

• Superior communication skills including the ability to retain, coach, mentor and develop staff. 
• Ability to multitask in a fast-paced environment. 
• Demonstrated passion for high-quality culinary practices. 
• Leadership and supervisor experience an asset. 
• Mature and reliable. 
• Must be self-motivated and be able to motivate a team. 
• Strong organizational and time management skills with the ability to multi-task and coordinate multiple functions and activities.  
• Possesses knowledge and understanding of employment standards. 
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiar with catering software systems an asset. 
• Must be able to lift 50 pounds. 

Join our Hummingbird team and enhance the guest experience for all who visit!  Your work location is surrounded by the breathtaking scenery of Whitewater's Alpine.  

The perks and benefits you’ll also enjoy:

• % toward your 24.25 Winter Season Pass
• Food & Beverage, Camping, and Retail discounts
• Shuttle Transportation Available

Job Title: Lodge Host

Location: Hummingbird Lodge & Campground

Department: Hummingbird Lodge 

Reports to: Hummingbird Lodge & Campground Supervisor

Employment Status/Type: Seasonal - Fulltime/Parttime

Compensation: DOE ($17.40 - $18.00)

JOB SYNOPSIS:

Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge cafe however the lodge host is a very versatile position and you will be trained in all aspects of the operation and will be expected to jump in when needed.

The key areas of responsibility include front of house duties, meeting and greeting guests, providing local knowledge, working as a barista, operating the POS system, and cleaning duties as assigned. You will work alongside the chef who will be responsible for running the kitchen. However, your jobs will overlap and we would expect you to assist each other in your work so that you run the cafe efficiently and professionally. You will also be required to perform housekeeping duties, including full change over of the rental suite and clean public washrooms.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

• Using a sustainable approach in daily operations, planning, and development.
• Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture. 
• Assist in Whitewater’s KPI’s ensuring organizational goals are met.
• Providing quality guest services to visitors and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.
• Responsible for guest reservations, answering phone calls, replying to emails.
• Assists campers with inquiries, responding to guest feedback and improving service delivery
• Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service.
• Helping to ensure the cleanliness, organization and sanitation of flatware, small wares, glassware, and cutlery.
• Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers and dishwashing area within the lodge.
• Change over of the rental suite, ensuring that it is fully stocked for each guest's arrival.
• Assisting with meal preparation when required.
• Providing high quality, friendly and efficient service.
• Preparing and serving hot beverages, specialty coffees.
• Serving prepared snacks to guests. 
• Keeping a clean organized and safe working environment.
• Cash handling and balancing cash out.
• Being readily available at all times to deal with problems or complaints that may arise.
• Providing friendly, efficient & professional service to ensure a positive guest experience.
• Report all maintenance issues to ensure safety of the lodge in a timely manner.
• Ensuring proper waste management including collecting and sorting recyclables.
• Administrative duties.
• Other related duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

• Grade 12 Diploma or GED.
• 1 year barista experience.
• Experience working in a lodge or in a guest/customer service position.
• Experience handling cash/credit transactions and preparing end of day reconciliations.
• WHMIS.
• Serving it Right Certification.
• Basic first aid certification is an asset.
• Basic point of sales or inventory sales system experience.
• Ability to work autonomously with minimal supervision.

SKILLS & ABILITIES:

• Proven problem solving and prioritization skills.
• Strong interpersonal and communication skills in English, both written and verbal required.
• Able to work independently and resourcefully in a remote location.
• Ability to respond quickly and responsibly to emergency situations.
• Ability to communicate effectively with staff and guests.
• Organization skills and attention to detail.
• Able to prioritize with proven time management problem-solving skills.
• Able to work collaboratively and cohesively with co-workers and the manager.
• Reliable and dedicated; available to work any/all shifts daily, including weekend, evenings, and holidays.
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.
• Must be able to lift 50 pounds.
• Cooking experience is an asset.

Please note: A current Criminal Records check will be required as part of the hiring process.

CLOSING DATE: JULY 28, 2024

Job Title:        Lift Operations Supervisor

Location:        Whitewater Ski Resort

Department:  Outdoor Operations

Reports to:     Outdoor Operations Manager

Employment Status/Type: Seasonal, Full-Time (Oct-April)

Compensation: Range $20 - $23 (DOE) alongside further employee perks and benefits.

JOB SYNOPSIS:

Under the guidance and supervision of the Outdoor Operations Manager, the Lift Operations Supervisor’s primary role is to ensure the safe and efficient operation of all lifts and handle tow within Whitewater Ski Resort. They will lead the Lift Operations team of up to 25 personnel, ensuring a safe, effective, and professional environment. This position requires a hands-on presence across the resort, identifying and reporting any potential unsafe conditions, and contributing to the exceptional mountain experience for guests and staff.

Key areas of responsibility include training Lift Operators on the safe operation of Whitewater’s ropeways in accordance with Z98 standards, providing risk management, overseeing the training and development of staff throughout the season, scheduling staff, managing payroll, and ensuring high standards of guest service through collaboration with the Lift Maintenance Department and the Outdoor Operations Manager.

IMMEDIATE REPORTS:

Lift Operations Assistant Supervisor

Lift Operators

SUMMARY OF RESPONSIBILITIES:

• Support Scheduling: Create and manage the daily schedule for lift operations staff
• Lift Operations: Oversee daily opening, closing, and periodic lift checks to ensure efficient and prompt start times. Ensure lift operations are following the Z98 code. This position is required to understand how each lift operates in a detailed manner.
• Communication: Facilitate communication between staff and management regarding lift operational issues. Communicate hourly with the Lift Maintenance staff.
• Policy Adherence: Ensure team members adhere to company and departmental policies and procedures.
• Risk Management: Participate in snow removal at lifts and related areas and manage daily maintenance functions.
• Supervision: Supervise lift operations employees, organizing, prioritizing, and scheduling work assignments.
• Coordination: Coordinate and review the work of lift operators and maintaining daily communication within the department.
• Safety Briefings: Lead and administer safety talks and briefings for lift operators daily.
• Injury Management: Oversee injury reporting and follow-up, working with First Aid Attendants to ensure proper Return to Work procedures.
• Training: Conduct training sessions for new employees and update training material as required. Always aligned with the Z98 ropeway code and Whitewater’s policies and procedures.
• Guest Services: Provide high standards of service, leading by example to exceed customer expectations.
• Payroll Assistance: Track employee work hours and assist with payroll functions.
• Performance Reviews: Conduct seasonal employee performance reviews and evaluations.
• Issue Resolution: Resolve work-related problems and prepare progress and other reports as needed.
• Guest Interaction: Handle challenging situations with guests and staff professionally and tactfully.
• Lift Evacuations: Lead lift evacuations when necessary.
• Sustainability: Promote a sustainable approach in daily lift operations planning and development.
• Safety Culture: Support Whitewater’s safety culture by adhering to and promoting safety standards and practices.
• Continuous Improvement: Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service.
• Additional Duties: Perform other related duties, tasks, and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Related Ski Resort Management or Tourism Management education an asset
• Must possess strong leadership skills, 2-3 years of supervisory experience required.
• Minimum 2 season Lift Operations experience required.
• 1 year experience working on Lift Operations at Whitewater an asset.
• Related experience in Lift maintenance an asset.
• Strong familiarity with the current WCB regulation, CSA Z98 code and the BC Safety Act and Elevating devices regulations
• Lift 151 surface lifts, Lift 152 fixed grip lifts courses required, or will be required.
• Understanding all aspects of the Lift Operators’ Manual and all emergency procedures.
• Experience with payroll software and MS Office required.
• Completed Grade 12 education or equivalent required.
• Valid BC class 5 driver’s license with clean abstract required.
• Previous experience in Snowmobile operations is an asset.
• Primary Language of Work: English speaking.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress
• Good physical condition (ability to lift heavy objects and constantly walking on uneven ground & comfortable working at heights.)
• Advanced skiing or snowboarding ability.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required
• Able to deal with guests and staff sensitively, tactfully, diplomatically, and professionally.
• Safety oriented, adhere to Occupational Health and Safety responsibility and requirements.

Job Title: Front of House Supervisor 

Location: Whitewater Ski Resort 

Department: Indoor Operations

Reports to: Indoor Operations Manager 

Employment Status/Type: Seasonal, Full-Time 

Compensation: $20-$21 (DOE) alongside further employee perks and benefits.

___________________________________________________________________________________________________________________________________________________________________________________ 

JOB SYNOPSIS: 

Under the direction and supervision of the Indoor Operations Manager, you will lead the Food and Beverage team in providing an exceptional culinary resort experience for our guests.  The Front of House Supervisor’s primary role is ensuring optimum service is met, ensuring consistent and timely service, assisting in controlling costs, championing sustainability initiatives, and taking an active role in supporting other department requests to ensure Resort success. 

Key areas of responsibility include department recruiting, scheduling front of house staff, overseeing food service, and managing costs and inventory of all relevant products and supplies.  

IMMEDIATE REPORTS: 

Front of House Team Members 

Front of house team members work together to complete the tasks of cafe style service, bussing, waste management, etc 

• Baristas 
• Janitors 
• Front Of House Team Members 

SUMMARY OF RESPONSIBILITIES: 

• Champion a sustainable approach in daily operations, development, and planning. 
• Embrace, promote, and follow Whitewater’s mission statement and values. 
• Participate in hiring and training staff for all Front of House. 
• Supervise, coach, mentor, and schedule all Front of House staff. 
• Order, maintain, and control inventory for all front of house products and supplies to match business volumes. 
• Work with the Management team to ensure pricing meets the organization’s goals of profitability. 
• Resolve customer complaints as well as any internal conflicts between staff. 
• Oversee food service, and act as an expeditor, when necessary, to ensure the consistent timely movement of completed food orders from kitchen to customer table. 
• Ensure practice of health and safety regulations. 
• Ensure proper communication is maintained with the customer if there is a delay. 
• Ensure opening and closing duties are well done each day in a high-quality manner. 
• Ensure communication between the Front of House & Back of House is positive and professional. 
• Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge. 
• Ensure health and safety regulations are practiced by all staff members. 
• Ensure all areas of the lodge are tidy & well organized. 
• Manage department Key Performance Indicators (KPIs) to assist in achieving organizational goals. 
• Provide a positive, memorable, and outstanding guest experience. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Tourism, Hospitality, or Business Certificate an asset. 
• Food & Beverage Serving it Right. 
• Food Safe Level 1. 

SKILLS & ABILITIES: 

• Previous leadership/supervisor/management experience, preferably in the food & beverage sector. 
• Familiarity with Google Workplace is an asset. 
• Excellent team player. 
• Excellent time management. 
• Excellent customer service & communication skills. 
• Must be of legal age as you are working in licensed areas. 
• Computer and cash handling experience. 
• Must be willing to travel to the mountain as well as work weekends and holidays as required. 

Please note: A criminal record check will be required as part of the hiring process.

CLOSING DATE: JULY 31, 2024

Job Title: Events Coordinator

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Brand Director

Employment Status/Type: Seasonal, Full-Time (August - April)

Compensation: $18.50 - $19.50 (DOE) alongside further employee perks and benefits.

JOB SYNOPSIS:

Under the direction and supervision of the Brand Director, the Events Coordinator’s primary role is to maintain Whitewater’s strong brand presence through the execution and coordination of Whitewater’s key events with support from the Sales & Marketing team. As an employee of the Resort your mandate is to ensure our guests, working partners, and sponsors receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.

The ideal candidate will have a passion for event planning and social media, a keen eye for detail, and a love for outdoor and mountain sports. This role involves supporting the Brand Director in the implementation and execution of the Resort's strategic marketing plan, overseeing all aspects of event planning and execution, as well as managing our social media presence to engage our community and promote our brand.

The Events Coordinator’s typical workweek is Thursday to Monday, and this role is expected to be on-mountain throughout the winter operating season. There may be some weeks where this schedule is shifted to allow for the Sales & Marketing team to have a constant presence on the hill.

SUMMARY OF RESPONSIBILITIES:

• Act as a Brand Ambassador of Whitewater Ski Resort;
• Champion a sustainable approach in daily operations, planning, and development;
• Embrace, promote, and follow Whitewater’s mission statement and values;
• Execute all of the Resort events with the oversight of the Brand Director and in coordination with the other members of the Sales & Marketing team;
• Event administration including budget management, development, logistics, publicity, and advertising;
• Oversee event setup, operations, and breakdown;
• Work with the Brand Director to execute the annual strategic marketing plan in order to attract potential customers and help educate all existing customers on various programs and happenings at Whitewater;
• Coordinate with vendors, sponsors, and partners to ensure successful event execution;
• Ensure all events comply with safety regulations and resort policies;
• Collect and analyze feedback to continually improve future events;
• Inform content creation and event listings before, during, and after events;
• Monitor and respond to social media interactions to build a strong online community;
• Ensure communication is consistent between the Sales & Marketing team and all other departments and to ensure a seamless guest experiences;
• Organization and execution of staff functions and gatherings to build internal stakeholder engagement. Working closely with the HR department to execute internal event schedules;
• Act as an information resource; you must be familiar with Whitewater and Nelson products, policies, and procedures;
• Provide support with media and public relations as required;
• Perform other related duties, tasks, and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Proven experience organizing and executing events is required;
• Basic experience with Microsoft Office, Adobe Photoshop, Illustrator, InDesign, Canva, and/or other editing software is required;
• A degree/diploma in Marketing or event management is an asset;
• Intermediate to advanced experience in photography or film is an asset.

SKILLS & ABILITIES:

• Excellent organizational and multitasking skills;
• Exceptional communication and guest service skills;
• Ability to work independently as well as in a team environment;
• Capable of working under pressure and meeting tight deadlines;
• Creative and innovative mindset with a passion for outdoor and mountain sports;
• Effective communication with senior management, supervisors, and other industry professionals;
• Able to respond quickly in a dynamic and changing environment;
• Skiing or snowboarding at an advanced or above ability level;
• Must be willing to travel to the mountain and work weekends and holidays as required.

Job Title: Indoor Guest Services Assistant Supervisor 

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to:      Indoor Guest Services Supervisor  

Employment Status/Type: Seasonal, Full-Time (October - Mid April) 

Compensation: $18.25  alongside further employee perks and benefits.

_____________________________________________________________________________ 

 JOB SYNOPSIS:  

Under the supervision of Indoor Guest Services (IGS) Supervisor, the IGS Assistant Supervisor will be a key member of the Guest Services Team.  You will assist the IGS Supervisor in providing guidance to the dynamic Guest Services team to ensure an unforgettable experience for those visiting the resort. The IGS Assistant Supervisor is a hardworking team player who has a passion for customer service within the ski industry.  

 Key areas of responsibility will often be the first point of contact and a broad knowledge base for guests. You will assist the IGS Supervisor as directed, including supervising IGS staff, managing ticket sales and products, cash handling, guest inquiries, shuttle support, and lost and found management.  

 IMMEDIATE REPORTS:  

Guest Services Representative 

Guest Service Representative - Downtown 

Shuttle Drivers 

Mountain Hosts 

SUMMARY OF RESPONSIBILITIES: 

• Champion a sustainable approach in daily operations, planning, and development.  
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.  
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.  
• Embrace, promote and follow Whitewater’s mission statement and values.  
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.  
• Assist in delivering IGS staff training.  
• Oversee daily ticket sales, cash handling and daily reconciliation.  
• Resolve customer questions/complaints.  
• Oversee, assist, and provide coaching for staff members in providing quality customer service, resolving customer complaints, and attend to their requests.  
• Provide reliable and responsive customer service.  
• Assist in ensuring sufficient inventories for all IGS products and supplies and make order requests through the IGS Supervisor as needed (ski tags, ticket stock, card stock, etc.)  
• Ensure opening and closing duties are appropriately done each day in a high-quality manner.  
• Ensure lost & found collection and storage is kept tidy and organized.  
• Ensure all staff members practice health and safety regulations and follow policies & procedures.  
• Ensure the IGS building is kept clean, tidy, and presentable to guests.  
• Provide a positive, memorable, and outstanding guest experience.  
• General administrative duties.  
• Perform other related duties, tasks and responsibilities as required from time to time.   

REQUIRED QUALIFICATIONS/EDUCATION:  

• 6 months to 1 year administrative experience.  
• Supervisory and Performance Management an asset.  
• Ski Industry, recreation for tourism experience is an asset.  
• Excellent computer and cash handling experience.  

SKILLS & ABILITIES:  

• Outstanding customer service and communication skills and should be able to handle high pressure situations.  
• Experience in the customer services industry.  
• Must be willing to travel to the mountain as well as work weekends and holidays as required.  
• Excellent organization and time management skills.  
• Excellent leadership skills and should be able to supervise and train the staff members that have been newly appointed.  
• Flexible and adaptable to different changes and have good decision-making skills.  

Please note: A criminal record check will be required as part of the hiring process.

CLOSING DATE: August 21st, 2024

Job Title:        Vehicle Maintenance Supervisor

Location:        Whitewater Ski Resort

Department:  Outdoor Operations

Reports to:    Maintenance Manager

Employment Status/Type: Fulltime, Year Round

Compensation: Range: $36-$38/hr with a comprehensive benefits package that includes discounts across the resort, health and medical benefits, and a season pass.

JOB SYNOPSIS:

The Vehicle Maintenance Supervisor at Whitewater Ski Resort is responsible for overseeing the maintenance program for the ski hill's heavy-duty and off-road vehicle fleet. This includes four Prinoth snow cats, a skid steer, a loader, an excavator, snowmobiles, ATVs and UTVs.  The supervisor will lead a team of heavy-duty mechanics, apprentice mechanics, and shop hands, ensuring that daily, weekly, and annual maintenance tasks are effectively completed. This role also involves working with the Maintenance Manager operating on an annual budget, ordering parts, and maintaining detailed maintenance records to ensure optimal operation and safety of all equipment.

IMMEDIATE REPORTS:

• Heavy Duty Mechanics
• Apprentice Heavy Duty Mechanics
• Shop Hands

SUMMARY OF RESPONSIBILITIES:

Leadership and Team Management:

• Supervise and provide direction to a team of heavy-duty mechanics, apprentice mechanics, and shop hands, fostering a collaborative and efficient work environment.
• Conduct regular team meetings to discuss ongoing maintenance tasks, safety protocols, and operational updates.
• Provide mentorship and support to apprentice mechanics, ensuring they receive comprehensive training and development.
• Evaluate team performance regularly, providing feedback, conducting performance reviews, and identifying areas for improvement and additional training.

Maintenance Scheduling and Implementation:

• Work closely with the Maintenance Manager to develop maintenance schedules, ensuring all fleet equipment undergoes regular daily, weekly, and annual maintenance.
• Prioritize maintenance tasks based on equipment usage, wear and tear, and operational needs to ensure maximum uptime and reliability.
• Coordinate with other departments to minimize downtime and disruption to ski hill operations.

Budget and Inventory Management:

• Work with the Maintenance Manager to complete the annual vehicle maintenance budget, ensuring all expenditures are within approved limits and aligned with financial goals.
• Monitor and manage parts inventory, ensuring necessary parts are available when needed and maintaining accurate records of inventory levels.
• Work with Maintenance Manager to ensure required parts are ordered to complete service work on time.

Safety and Compliance:

• Ensure all maintenance activities comply with Whitewater policies and WCB regulations, promoting a culture of safety and adherence to best practices.
• Conduct regular safety audits and inspections, identifying and addressing potential hazards and ensuring all team members follow safety protocols.
• Implement and enforce safety training programs, ensuring all team members are knowledgeable about safety procedures and emergency protocols.

Documentation and Reporting:

• Maintain detailed records of all maintenance activities, including work orders, equipment logs, and maintenance schedules.
• Prepare and present regular reports on maintenance activities, budget status, and team performance to senior management.
• Work with Maintenance Manager to update maintenance manuals, procedures, and documentation to ensure consistency and adherence to industry standards.

Operational:

• Perform or oversee necessary maintenance activities for all fleet equipment, ensuring they meet high professional standards.
• Must be willing to be on call and work weekends and holidays when required.
• Supervise large-scale maintenance work, providing guidance and expertise.
• Operate equipment as required, demonstrating and reinforcing proper use and safety protocols.
• Assist in the training of equipment operators, promoting a strong safety culture and adherence to operating procedures.
• Ensure all work orders are completed accurately and timely, maintaining comprehensive maintenance logs.
• Promote Whitewater’s safety culture, reviewing and amending departmental manuals and procedures as necessary.
• Embrace and promote Whitewater’s mission statement and core values in all aspects of the job.
   

REQUIRED QUALIFICATIONS / EDUCATION:

• Grade 12 Diploma or equivalent required.
• Journeyman Heavy Duty Mechanic – BC Trades Certification or Interprovincial Red Seal Trades Certification Required.
• Valid Driver’s License required with clean drivers abstract required.
• Previous experience working in a shop required.
• Snow Cat mechanical experience is an asset.
• Equipment Operation experience an asset, especially Snow Cats.
• Experience working with Microsoft software an asset.
• Good working knowledge of the current WCB regulations is an asset.
• CAT-ET knowledge and understanding considered an asset.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills.
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress.
• Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
• Working at heights.
• Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
• Advanced skiing or snowboarding ability is an asset.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required.
• Self-motivated, mature, dependable, timely and able to work well with others.
• Are proficient with Microsoft Office and other basic computer systems and applications.

CLOSING DATE: August 21st, 2024

Job Title:        Heavy Duty Mechanic

Location:        Whitewater Ski Resort

Department:  Outdoor Operations

Reports to:     Vehicle Maintenance Supervisor

Employment Status/Type: Year Round. Full-Time

Compensation: $30 - $34 (DOE) with a comprehensive benefits package that includes discounts across the resort, health and medical benefits, and a season pass.

JOB SYNOPSIS:

Under the direction and supervision of the Vehicle Maintenance Supervisor, the Heavy Duty Mechanic is responsible for the daily, weekly, and annual maintenance of Snow Cats and other heavy duty fleet equipment (Excavator, Loader, and Skid Steer). They will work closely with shop staff to ensure all equipment is maintained to the highest and safest standard to ensure smooth mountain operations.

The Heavy Duty Mechanic will be a champion of Occupational Health and Safety policies and procedures as well as promote a positive work environment. They will seek learning opportunities as well as work closely with apprentices to ensure proper training is taking place.

IMMEDIATE REPORTS:

Shop Hands and Apprentices.

SUMMARY OF RESPONSIBILITIES:

• Perform all needed maintenance activities for all heavy-duty fleet equipment to a high professional standard.
• Schedule and implement daily, weekly and annual fleet maintenance.
• Overseeing and supervising large scale maintenance work.
• Training and educating apprentices in conjunction with the Equipment Maintenance Supervisor.
• Ensure all Whitewater policies are adhered to as outlined in the current Employee handbook as well as all applicable WCB regulations.
• Ensure all equipment and vehicles are maintained to current manufacturers recommendations.
• Assign duties to departmental personnel.
• Assist with training operators in the use of snow cat and snow removal equipment.
• Operate equipment as required.
• Documentation and record keeping for asset maintenance and human resources.
• Assist in building and maintaining a robust preventative maintenance program.
• Monitoring and maintaining parts inventory.
• Ensure all work orders are submitted and submitted fully completed and accurate.
• Ensure operators fill out daily logs accurately.
• Assist in emergency situations.
• Ensure all safety procedures are being followed at all times.
• Keep a safe and organized work environment.
• Using a sustainable approach in daily operations, planning, and development.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department manuals, CDPP
• Embrace and promote Whitewater’s mission statement and values.
• Other duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

• Grade 12 Diploma or equivalent required
• Journeyman Heavy Duty Mechanic – BC Trades Certification or Interprovincial Red Seal Trades Certification, or 3rd year apprenticeship required.
• Valid Driver’s License required with clean drivers abstract.
• Previous experience working in a shop considered an asset
• Snow Cat mechanical experience is an asset.
• Good working knowledge of the current WCB regulations is an asset.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills.
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress.
• Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
• Working at heights.
• Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
• Advanced skiing or snowboarding ability is an asset.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required.
• Self-motivated, mature, dependable, timely and able to work well with others.
• Are proficient with Microsoft Office and other basic computer systems and applications.

CLOSING DATE: JULY 28, 2024

Job Title:        Lift Operations Supervisor

Location:        Whitewater Ski Resort

Department:  Outdoor Operations

Reports to:     Outdoor Operations Manager

Employment Status/Type: Seasonal, Full-Time (Oct-April)

Compensation: Range $20 - $23 (DOE) alongside further employee perks and benefits.

JOB SYNOPSIS:

Under the guidance and supervision of the Outdoor Operations Manager, the Lift Operations Supervisor’s primary role is to ensure the safe and efficient operation of all lifts and handle tow within Whitewater Ski Resort. They will lead the Lift Operations team of up to 25 personnel, ensuring a safe, effective, and professional environment. This position requires a hands-on presence across the resort, identifying and reporting any potential unsafe conditions, and contributing to the exceptional mountain experience for guests and staff.

Key areas of responsibility include training Lift Operators on the safe operation of Whitewater’s ropeways in accordance with Z98 standards, providing risk management, overseeing the training and development of staff throughout the season, scheduling staff, managing payroll, and ensuring high standards of guest service through collaboration with the Lift Maintenance Department and the Outdoor Operations Manager.

IMMEDIATE REPORTS:

Lift Operations Assistant Supervisor

Lift Operators

SUMMARY OF RESPONSIBILITIES:

• Support Scheduling: Create and manage the daily schedule for lift operations staff
• Lift Operations: Oversee daily opening, closing, and periodic lift checks to ensure efficient and prompt start times. Ensure lift operations are following the Z98 code. This position is required to understand how each lift operates in a detailed manner.
• Communication: Facilitate communication between staff and management regarding lift operational issues. Communicate hourly with the Lift Maintenance staff.
• Policy Adherence: Ensure team members adhere to company and departmental policies and procedures.
• Risk Management: Participate in snow removal at lifts and related areas and manage daily maintenance functions.
• Supervision: Supervise lift operations employees, organizing, prioritizing, and scheduling work assignments.
• Coordination: Coordinate and review the work of lift operators and maintaining daily communication within the department.
• Safety Briefings: Lead and administer safety talks and briefings for lift operators daily.
• Injury Management: Oversee injury reporting and follow-up, working with First Aid Attendants to ensure proper Return to Work procedures.
• Training: Conduct training sessions for new employees and update training material as required. Always aligned with the Z98 ropeway code and Whitewater’s policies and procedures.
• Guest Services: Provide high standards of service, leading by example to exceed customer expectations.
• Payroll Assistance: Track employee work hours and assist with payroll functions.
• Performance Reviews: Conduct seasonal employee performance reviews and evaluations.
• Issue Resolution: Resolve work-related problems and prepare progress and other reports as needed.
• Guest Interaction: Handle challenging situations with guests and staff professionally and tactfully.
• Lift Evacuations: Lead lift evacuations when necessary.
• Sustainability: Promote a sustainable approach in daily lift operations planning and development.
• Safety Culture: Support Whitewater’s safety culture by adhering to and promoting safety standards and practices.
• Continuous Improvement: Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service.
• Additional Duties: Perform other related duties, tasks, and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Related Ski Resort Management or Tourism Management education an asset
• Must possess strong leadership skills, 2-3 years of supervisory experience required.
• Minimum 2 season Lift Operations experience required.
• 1 year experience working on Lift Operations at Whitewater an asset.
• Related experience in Lift maintenance an asset.
• Strong familiarity with the current WCB regulation, CSA Z98 code and the BC Safety Act and Elevating devices regulations
• Lift 151 surface lifts, Lift 152 fixed grip lifts courses required, or will be required.
• Understanding all aspects of the Lift Operators’ Manual and all emergency procedures.
• Experience with payroll software and MS Office required.
• Completed Grade 12 education or equivalent required.
• Valid BC class 5 driver’s license with clean abstract required.
• Previous experience in Snowmobile operations is an asset.
• Primary Language of Work: English speaking.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress
• Good physical condition (ability to lift heavy objects and constantly walking on uneven ground & comfortable working at heights.)
• Advanced skiing or snowboarding ability.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required
• Able to deal with guests and staff sensitively, tactfully, diplomatically, and professionally.
• Safety oriented, adhere to Occupational Health and Safety responsibility and requirements.

CLOSING DATE: AUGUST 4, 2024

Job Title:        Lift Operations Assistant Supervisor

Location:        Whitewater Ski Resort

Department:   Outdoor Operations

Reports to:     Lift Operations Supervisor

Employment Status/Type: Seasonal, Full-Time (Late Oct-April)

Compensation: $19 - $21 (DOE)  alongside further employee perks and benefits.

JOB SYNOPSIS:

Under the guidance and supervision of the Lift Operations Supervisor, the Lift Operations Assistant Supervisor’s primary role is to support the safe operation of all lifts and handle tow within Whitewater Ski Resort. They will assist in leading the Lift Operations team of up to 25 personnel, ensuring a safe, effective, and professional environment. This position requires a hands-on presence across the resort, aiding in the identification and reporting of any potential unsafe conditions, and contributing to the exceptional mountain experience for guests and staff.

Key areas of responsibility include training Lift Operators on the safe operation of Whitewater's ropeways in accordance with the Z98 standards, providing risk management, assisting with training and development of staff throughout the season, scheduling staff, assisting with payroll, and ensuring high standards of guest service through collaboration with the Lift Maintenance Department and Lift Operations Supervisor.

IMMEDIATE REPORTS:

Lift Operators

SUMMARY OF RESPONSIBILITIES:

• Support Scheduling: Assist in creating and managing the daily schedule for lift operations staff
• Lift Operations: Aid in daily opening, closing, and periodic lift checks to ensure efficient and prompt start times. Ensure lift operations are following the Z98 code. This position is required to understand how each lift operates in a detailed manner.
• Communication: Facilitate communication between staff and management regarding lift operational issues. Communicate hourly with the Lift Maintenance staff.
• Policy Adherence: Ensure team members adhere to company and departmental policies and procedures.
• Risk Management: Participate in snow removal at lifts and related areas and manage daily maintenance functions.
• Supervision: Assist in supervising lift operations employees, organizing, prioritizing, and scheduling work assignments.
• Coordination: Aid in coordinating and reviewing the work of lift operators and maintaining daily communication within the department.
• Safety Briefings: Lead and administer safety talks and briefings for lift operators daily.
• Injury Management: Assist in injury reporting and follow-up, working with First Aid Attendants to ensure proper Return to Work procedures.
• Training: Support training sessions for new employees and update training material as required. Always aligned with the Z98 ropeway code and Whitewater’s policies and procedures.
• Guest Services: Provide high standards of service, leading by example to exceed customer expectations.
• Payroll Assistance: Help track employee work hours and assist with payroll functions.
• Performance Reviews: Aid in conducting seasonal employee performance reviews and evaluations.
• Issue Resolution: Assist in resolving work-related problems and prepare progress and other reports as needed.
• Guest Interaction: Handle challenging situations with guests and staff professionally and tactfully.
• Lift Evacuations: Assist in leading lift evacuations when necessary.
• Sustainability: Promote a sustainable approach in daily lift operations planning and development.
• Safety Culture: Support Whitewater’s safety culture by adhering to and promoting safety standards and practices.
• Continuous Improvement: Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service.
• Additional Duties: Perform other related duties, tasks, and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Related Ski Resort Management or Tourism Management education an asset
• Must possess strong leadership skills, 1-2 years of supervisory experience an asset.
• Minimum 1 season Lift Operations experience
• 1 year experience working on Lift Operations at Whitewater and asset.
• Related experience in Lift maintenance an asset.
• Strong familiarity with the current WCB regulation, CSA Z98 code and the BC Safety Act and Elevating devices regulations
• Lift 151 surface lifts, Lift 152 fixed grip lifts courses are an asset and may be required.
• Understanding all aspects of the Lift Operators’ Manual and all emergency procedures.
• Experience with payroll software and MS Office is an asset.
• Completed Grade 12 education or equivalent required.
• Valid BC class 5 driver’s license with clean abstract required.
• Previous experience in Snowmobile operations is an asset.
• Primary Language of Work: English speaking.

SKILLS & ABILITIES:

• Strong leadership, communication, management, administrative and personnel skills
• Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress
• Good physical condition (ability to lift heavy objects and constantly walking on uneven ground & comfortable working at heights.)
• Advanced skiing or snowboarding ability.
• Ability to work outside for extended periods in adverse weather conditions.
• Must be willing to travel to the mountain and work weekends and holidays as required
• Able to deal with guests and staff sensitively, tactfully, diplomatically, and professionally.
• Safety oriented, adhere to Occupational Health and Safety responsibility and requirements.

CLOSING DATE: JULY 31, 2024

Job Title: Events Coordinator

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Brand Director

Employment Status/Type: Seasonal Full-Time (August - April)

Compensation: $18.50 - $19.50 (DOE) alongside further employee perks and benefits.

JOB SYNOPSIS:

Under the direction and supervision of the Brand Director, the Events Coordinator’s primary role is to maintain Whitewater’s strong brand presence through the execution and coordination of Whitewater’s key events with support from the Sales & Marketing team. As an employee of the Resort your mandate is to ensure our guests, working partners, and sponsors receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.

The ideal candidate will have a passion for event planning and social media, a keen eye for detail, and a love for outdoor and mountain sports. This role involves supporting the Brand Director in the implementation and execution of the Resort's strategic marketing plan, overseeing all aspects of event planning and execution, as well as managing our social media presence to engage our community and promote our brand.

The Events Coordinator’s typical workweek is Thursday to Monday, and this role is expected to be on-mountain throughout the winter operating season. There may be some weeks where this schedule is shifted to allow for the Sales & Marketing team to have a constant presence on the hill.

SUMMARY OF RESPONSIBILITIES:

• Act as a Brand Ambassador of Whitewater Ski Resort;
• Champion a sustainable approach in daily operations, planning, and development;
• Embrace, promote, and follow Whitewater’s mission statement and values;
• Execute all of the Resort events with the oversight of the Brand Director and in coordination with the other members of the Sales & Marketing team;
• Event administration including budget management, development, logistics, publicity, and advertising;
• Oversee event setup, operations, and breakdown;
• Work with the Brand Director to execute the annual strategic marketing plan in order to attract potential customers and help educate all existing customers on various programs and happenings at Whitewater;
• Coordinate with vendors, sponsors, and partners to ensure successful event execution;
• Ensure all events comply with safety regulations and resort policies;
• Collect and analyze feedback to continually improve future events;
• Inform content creation and event listings before, during, and after events;
• Monitor and respond to social media interactions to build a strong online community;
• Ensure communication is consistent between the Sales & Marketing team and all other departments and to ensure a seamless guest experiences;
• Organization and execution of staff functions and gatherings to build internal stakeholder engagement. Working closely with the HR department to execute internal event schedules;
• Act as an information resource; you must be familiar with Whitewater and Nelson products, policies, and procedures;
• Provide support with media and public relations as required;
• Perform other related duties, tasks, and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Proven experience organizing and executing events is required;
• Basic experience with Microsoft Office, Adobe Photoshop, Illustrator, InDesign, Canva, and/or other editing software is required;
• A degree/diploma in Marketing or event management is an asset;
• Intermediate to advanced experience in photography or film is an asset.

SKILLS & ABILITIES:

• Excellent organizational and multitasking skills;
• Exceptional communication and guest service skills;
• Ability to work independently as well as in a team environment;
• Capable of working under pressure and meeting tight deadlines;
• Creative and innovative mindset with a passion for outdoor and mountain sports;
• Effective communication with senior management, supervisors, and other industry professionals;
• Able to respond quickly in a dynamic and changing environment;
• Skiing or snowboarding at an advanced or above ability level;
• Must be willing to travel to the mountain and work weekends and holidays as required.

Join our Hummingbird team and enhance the guest experience for all who visit!  Your work location is surrounded by the breathtaking scenery of Whitewater's Alpine.  

The perks and benefits you’ll also enjoy:

• % toward your 24.25 Winter Season Pass
• Food & Beverage, Camping, and Retail discounts
• Shuttle Transportation Available

Job Title: Lodge Host

Location: Hummingbird Lodge & Campground

Department: Hummingbird Lodge 

Reports to: Hummingbird Lodge & Campground Supervisor

Employment Status/Type: Seasonal - Fulltime/Parttime

Compensation: DOE ($17.40 - $18.00)

JOB SYNOPSIS:

Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge cafe however the lodge host is a very versatile position and you will be trained in all aspects of the operation and will be expected to jump in when needed.

The key areas of responsibility include front of house duties, meeting and greeting guests, providing local knowledge, working as a barista, operating the POS system, and cleaning duties as assigned. You will work alongside the chef who will be responsible for running the kitchen. However, your jobs will overlap and we would expect you to assist each other in your work so that you run the cafe efficiently and professionally. You will also be required to perform housekeeping duties, including full change over of the rental suite and clean public washrooms.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

• Using a sustainable approach in daily operations, planning, and development.
• Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture. 
• Assist in Whitewater’s KPI’s ensuring organizational goals are met.
• Providing quality guest services to visitors and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.
• Responsible for guest reservations, answering phone calls, replying to emails.
• Assists campers with inquiries, responding to guest feedback and improving service delivery
• Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service.
• Helping to ensure the cleanliness, organization and sanitation of flatware, small wares, glassware, and cutlery.
• Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers and dishwashing area within the lodge.
• Change over of the rental suite, ensuring that it is fully stocked for each guest's arrival.
• Assisting with meal preparation when required.
• Providing high quality, friendly and efficient service.
• Preparing and serving hot beverages, specialty coffees.
• Serving prepared snacks to guests. 
• Keeping a clean organized and safe working environment.
• Cash handling and balancing cash out.
• Being readily available at all times to deal with problems or complaints that may arise.
• Providing friendly, efficient & professional service to ensure a positive guest experience.
• Report all maintenance issues to ensure safety of the lodge in a timely manner.
• Ensuring proper waste management including collecting and sorting recyclables.
• Administrative duties.
• Other related duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

• Grade 12 Diploma or GED.
• 1 year barista experience.
• Experience working in a lodge or in a guest/customer service position.
• Experience handling cash/credit transactions and preparing end of day reconciliations.
• WHMIS.
• Serving it Right Certification.
• Basic first aid certification is an asset.
• Basic point of sales or inventory sales system experience.
• Ability to work autonomously with minimal supervision.

SKILLS & ABILITIES:

• Proven problem solving and prioritization skills.
• Strong interpersonal and communication skills in English, both written and verbal required.
• Able to work independently and resourcefully in a remote location.
• Ability to respond quickly and responsibly to emergency situations.
• Ability to communicate effectively with staff and guests.
• Organization skills and attention to detail.
• Able to prioritize with proven time management problem-solving skills.
• Able to work collaboratively and cohesively with co-workers and the manager.
• Reliable and dedicated; available to work any/all shifts daily, including weekend, evenings, and holidays.
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.
• Must be able to lift 50 pounds.
• Cooking experience is an asset.

Please note: A current Criminal Records check will be required as part of the hiring process.

Job Title: Sous Chef  - Assistant Kitchen Supervisor

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef 

Employment Status/Type: Seasonal, Full-time (Nov - April)

Compensation: $22.50 - $26 (DOE)  alongside further employee perks and benefits.

____________________________________________________________________________ 

JOB SYNOPSIS: 

Under the direction and supervision of the Head Chef, the Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef with menu planning, ordering and inventory, coordinating staff duties, food preparation and general administration duties, as well as providing leadership at the peer level.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests.  

Key areas of responsibility include assisting with scheduling, food preparation, quality, consistency, cleanliness, and sanitation of work areas and equipment that meet and exceed established standards, act as team lead in the absence of the Chef and assist the team in ensuring kitchen procedures are carried out completely for each shift. 

SUMMARY OF RESPONSIBILITIES: 

• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals by communicating them and holding staff accountable to them.  
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Champion a sustainable approach in daily operations. 
• Communicate daily with staff about mountain events, OH&S & Supervisor meeting topics, staff stoke and any other topics that need to be shared with staff. 
• Managing cost of goods and services by detailed ordering and inventory management.  
• Controlling waste to help hit KPI’s. 
• Ensure food is received, stored, handled, and prepared in a hygienic and Food Safe compliant manner. 
• Coordination of morning prep list completion and front line set up.  
• Ensuring customers receive friendly and efficient service. 
• Assist with menu planning, including specials, soups, salads, and catering events. 
• Constant monitoring of prepped food levels and supplies. 
• Preparing prep list according to anticipated volumes.  
• Completing freezer pull list according to anticipated volumes.  
• Ensuring that temperature and sanitizer logs are completed daily. 
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff. 
• Keep a clean, organized and safe working area at all times. 
• Implement all risk management procedures as per Whitewater Ski Resort. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• 1-2 years previous experience in a food preparation role in a professional dining establishment. 
• Previous experience leading a line and ensuring food and presentation standards are maintained. 
• Culinary training, education or diploma is an asset. 
• Food Safe or other food handling certification is an asset. 

SKILLS & ABILITIES: 

• Superior communication skills including the ability to retain, coach, mentor and develop staff. 
• Ability to multitask in a fast-paced environment. 
• Demonstrated passion for high-quality culinary practices. 
• Leadership and supervisor experience an asset. 
• Mature and reliable. 
• Must be self-motivated and be able to motivate a team. 
• Strong organizational and time management skills with the ability to multi-task and coordinate multiple functions and activities.  
• Possesses knowledge and understanding of employment standards. 
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiar with catering software systems an asset. 
• Must be able to lift 50 pounds. 

Job Title: Front of House Supervisor 

Location: Whitewater Ski Resort 

Department: Indoor Operations

Reports to: Indoor Operations Manager 

Employment Status/Type: Seasonal, Full-Time 

Compensation: $20-$21 (DOE) alongside further employee perks and benefits.

___________________________________________________________________________________________________________________________________________________________________________________ 

JOB SYNOPSIS: 

Under the direction and supervision of the Indoor Operations Manager, you will lead the Food and Beverage team in providing an exceptional culinary resort experience for our guests.  The Front of House Supervisor’s primary role is ensuring optimum service is met, ensuring consistent and timely service, assisting in controlling costs, championing sustainability initiatives, and taking an active role in supporting other department requests to ensure Resort success. 

Key areas of responsibility include department recruiting, scheduling front of house staff, overseeing food service, and managing costs and inventory of all relevant products and supplies.  

IMMEDIATE REPORTS: 

Front of House Team Members 

Front of house team members work together to complete the tasks of cafe style service, bussing, waste management, etc 

• Baristas 
• Janitors 
• Front Of House Team Members 

SUMMARY OF RESPONSIBILITIES: 

• Champion a sustainable approach in daily operations, development, and planning. 
• Embrace, promote, and follow Whitewater’s mission statement and values. 
• Participate in hiring and training staff for all Front of House. 
• Supervise, coach, mentor, and schedule all Front of House staff. 
• Order, maintain, and control inventory for all front of house products and supplies to match business volumes. 
• Work with the Management team to ensure pricing meets the organization’s goals of profitability. 
• Resolve customer complaints as well as any internal conflicts between staff. 
• Oversee food service, and act as an expeditor, when necessary, to ensure the consistent timely movement of completed food orders from kitchen to customer table. 
• Ensure practice of health and safety regulations. 
• Ensure proper communication is maintained with the customer if there is a delay. 
• Ensure opening and closing duties are well done each day in a high-quality manner. 
• Ensure communication between the Front of House & Back of House is positive and professional. 
• Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge. 
• Ensure health and safety regulations are practiced by all staff members. 
• Ensure all areas of the lodge are tidy & well organized. 
• Manage department Key Performance Indicators (KPIs) to assist in achieving organizational goals. 
• Provide a positive, memorable, and outstanding guest experience. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Tourism, Hospitality, or Business Certificate an asset. 
• Food & Beverage Serving it Right. 
• Food Safe Level 1. 

SKILLS & ABILITIES: 

• Previous leadership/supervisor/management experience, preferably in the food & beverage sector. 
• Familiarity with Google Workplace is an asset. 
• Excellent team player. 
• Excellent time management. 
• Excellent customer service & communication skills. 
• Must be of legal age as you are working in licensed areas. 
• Computer and cash handling experience. 
• Must be willing to travel to the mountain as well as work weekends and holidays as required. 

Please note: A criminal record check will be required as part of the hiring process.

Job Title: Front of House Assistant Supervisor 

Location: Whitewater Ski Resort 

Department: Indoor Operations 

Reports to: Front of House Supervisor/Indoor Operations Manager 

Employment Status/Type: Seasonal, Full-time 

Compensation: $18.25 (DOE) alongside further employee perks and benefits.

____________________________________________________________________________________ 

JOB SYNOPSIS: 

Under the guidance and supervision of the Front of House Supervisor & Indoor Operations Manager, you will assist the Food and Beverage team in providing an exceptional culinary resort experience for our guests. The Front Of House Assistant Supervisor’s primary role is supporting the Front of House Supervisor and Food & Beverage team, being a champion in sustainability initiatives, and ensuring smooth food service. 

Key areas of responsibility include assisting in department recruiting, scheduling front of house staff, coaching and mentoring staff, overseeing food service, and managing inventory of all relevant products and supplies.   You will act as a team lead in the absence of the Front of House Supervisor and assist the team in ensuring high quality customer service. 

SUMMARY OF RESPONSIBILITIES: 

• Champion a sustainable approach in daily operations. 
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Participate in hiring and training staff for the Front Of House team. 
• Assist in ordering and maintaining inventory for all front of house products and supplies. 
• Resolve customer complaints as well as any internal conflicts between staff on FOH supervisor’s days off. 
• Assist in food service, including acting as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer. 
• Ensure opening and closing duties are well done each day in a high-quality manner. 
• Ensure communication between the Front of House & Back of House is positive and professional. 
• Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge. 
• Ensure health and safety regulations are practiced by all staff members. 
• Ensure all areas of the lodge are tidy & well organized, including performing daily washroom checks. 
• Provide a positive, memorable and outstanding guest experience. 
• Perform other related duties, tasks and responsibilities as required from time to time. 
• Promote Whitewater’s safety culture by supporting the Front of House Supervisor in reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Work with the Front of House Supervisor to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Tourism or Business Certification an asset.  
• Food & Beverage Serving it Right. 
• Food safe Level 1. 
• Point of Service Experience an asset. 

SKILLS & ABILITIES: 

• Previous leadership experience, preferably in food & beverage sector. 
• Excellent team player. 
• Strong organization and administrative skills. 
• Familiarity with the food & beverage industry. 
• Excellent customer service & communication skills. 
• Must be of legal age as you may be supporting Coal Oil Johnny’s pub. 
• Computer and cash handling experience. 
• Must be willing to travel to the mountain as well as work weekends and holidays as required. 

Please note: A current Criminal Records check will be required as part of the hiring process.

Job Title: Indoor Guest Services Assistant Supervisor 

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to:      Indoor Guest Services Supervisor  

Employment Status/Type: Seasonal, Full-Time (October - Mid April) 

Compensation: $18.25 alongside further employee perks and benefits.

_____________________________________________________________________________ 

 JOB SYNOPSIS:  

Under the supervision of Indoor Guest Services (IGS) Supervisor, the IGS Assistant Supervisor will be a key member of the Guest Services Team.  You will assist the IGS Supervisor in providing guidance to the dynamic Guest Services team to ensure an unforgettable experience for those visiting the resort. The IGS Assistant Supervisor is a hardworking team player who has a passion for customer service within the ski industry.  

 Key areas of responsibility will often be the first point of contact and a broad knowledge base for guests. You will assist the IGS Supervisor as directed, including supervising IGS staff, managing ticket sales and products, cash handling, guest inquiries, shuttle support, and lost and found management.  

 IMMEDIATE REPORTS:  

Guest Services Representative 

Guest Service Representative - Downtown 

Shuttle Drivers 

Mountain Hosts 

SUMMARY OF RESPONSIBILITIES:  

• Champion a sustainable approach in daily operations, planning, and development.  
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.  
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.  
• Embrace, promote and follow Whitewater’s mission statement and values.  
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.  
• Assist in delivering IGS staff training.  
• Oversee daily ticket sales, cash handling and daily reconciliation.  
• Resolve customer questions/complaints.  
• Oversee, assist, and provide coaching for staff members in providing quality customer service, resolving customer complaints, and attend to their requests.  
• Provide reliable and responsive customer service.  
• Assist in ensuring sufficient inventories for all IGS products and supplies and make order requests through the IGS Supervisor as needed (ski tags, ticket stock, card stock, etc.)  
• Ensure opening and closing duties are appropriately done each day in a high-quality manner.  
• Ensure lost & found collection and storage is kept tidy and organized.  
• Ensure all staff members practice health and safety regulations and follow policies & procedures.  
• Ensure the IGS building is kept clean, tidy, and presentable to guests.  
• Provide a positive, memorable, and outstanding guest experience.  
• General administrative duties.  
• Perform other related duties, tasks and responsibilities as required from time to time.   

REQUIRED QUALIFICATIONS/EDUCATION:  

• 6 months to 1 year administrative experience.  
• Supervisory and Performance Management an asset.  
• Ski Industry, recreation for tourism experience is an asset.  
• Excellent computer and cash handling experience.  

SKILLS & ABILITIES:  

• Outstanding customer service and communication skills and should be able to handle high pressure situations.  
• Experience in the customer services industry.  
• Must be willing to travel to the mountain as well as work weekends and holidays as required.  
• Excellent organization and time management skills.  
• Excellent leadership skills and should be able to supervise and train the staff members that have been newly appointed.  
• Flexible and adaptable to different changes and have good decision-making skills.  

Please note: A criminal record check will be required as part of the hiring process.

No day is the same in the mountain safety realm.  Daily responsibilities combine first aid for our Guests and Staff, coverage of mountain safety, assist in risk management within our ski area boundary to reduce and/or make aware hazards to skiers/boarders as they develop, participate in avalanche control risk management, incident rescue and reporting, disaster plans and first aid procedures, chair lift evacuations and self-evacuations, maintenance of ski runs, fence lines and equipment, morning and afternoon sweep, public education and policing of ski area, record keeping for avalanche control, inventories, and first aid and accident investigation reports.

Minimum Qualifications: Occupational First Aid Level III or 80 hour Advanced First Aid current CPR advanced skiing ability CAA Avalanche Operations Level I.

The volunteer program is a mentorship plan for new patrollers.  Volunteers will be given the opportunity to shadow an experienced patroller for 4 days in order to maximize orientation and learn the different patroller tasks and responsibilities. Responsible for providing first aid to injured guests and staff. As part of the team you will assist in risk management and general mountain safety in order to reduce or eliminate hazards, participate in avalanche control procedures, lift evacuations and search and rescue operations. 

This is a volunteer position which includes a season pass along with other benefits and requires a minimum commitment of 16 shifts over the season.

Minimum Qualifications: Avalanche Skills Training Level 1 & Occupational First Aid Level III or 80 hour Advanced First Aid.

Whitewater does not offer staff accommodation, however, Whitewater does offer a FREE staff shuttle from Nelson to the mountain, multiple times every day. We also have a staff Facebook page where staff can connect with one another and find suitable accommodations together.  If you're currently looking for housing, the Nelson Public Library has put together this great list of online resources to help you in your search CLICK HERE 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

APPEARANCE POLICY:
Whitewater Ski Resort’s Appearance Policy is designed to support everyone in providing a consistent professional appearance to our customers and colleagues.  Management may choose to more strictly enforce components of this Policy but they cannot allow a relaxation of this Policy.

Appearance Mission Statement: Whitewater Ski Resort Ltd. (“Whitewater”) is a family resort where our employees provide the first impression to our guests. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. Whitewater aspires to a high standard of presentation and rely on your commitment to maintain a professional, well-groomed appearance while at work. Each employee is required to practice good habits of grooming, personal hygiene, and abide by all points noted below.  
 

Appearance Standards:
●    Employees must always present a clean, professional appearance. Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear.  Clothing with offensive or inappropriate designs or stamps are not allowed.
●    If you already have established facial hair such as a moustache, beard, and/or sideburns they are to be clean and neatly trimmed at all times otherwise the goal is to be clean shaven every day.
●    Hair must be clean and neatly groomed.  Hair left down should be behind the ears and if longer than collar length in the back, hair should be neatly tied back.
●    All staff must respect our Scent Free policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times. 
●    Jewellery must be worn in moderation, appear professional and must not interfere with job function or safety.  Tongue piercings are limited to one small stud which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes and there may also be amendments based on your position for safety reasons.
●    Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.
●    Clothing and grooming styles dictated by religion or ethnicity are exempt.

Staff Uniforms:
●    Employees are expected to dress in Whitewater Uniform attire unless the day’s tasks require otherwise.
●    Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (free skiing, days off, etc.).
●    Uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s. 
●    When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It cannot not be torn, faded or patched. Solid color leggings are allowed only with a shirt or skirt long enough to reach the mid thighs.
●    For indoor staff, button up uniform shirts must be worn as such and not open with an under shirt. This is to ensure the most professional and consistent presentation of our staff.
●    During the warmer spring days, if it is getting too warm for an employee to wear their provided outerwear, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still        identify you as personnel. Shirt graphic should be kept minimal and must not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
●    Appropriate footwear must be worn as per your department work environment as outlined within the Department Occupational Health & Safety Checklist. 
●    All headwear worn indoors must be Whitewater branded. 
●    For outdoor staff that are wearing helmets we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear.
●    All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging such as that which includes profanity. 
●    Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing your personal outerwear and not the provided uniform as it causes additional wear and tear.  
●    All outdoor uniforms, and kitchen uniforms, are required to be returned at the end of your employment.

Staff Uniform Name Tags:
●    Name tags are part of your uniform and must be worn at all times while on duty.
●    Name tags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s pub. 
 

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your Season Pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive a significant number of applications for Volly Patrol and start hiring after the Early Bird Season Pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

Our winter season operates from early December to early April and our summer season operates from early June to late September.

Advice on finding accommodation in Nelson. Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 20 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Facebook groups: Nelson, BC, Canada - Homes and Rooms for Rent, Nelson BC Rents

Other sites: Kijiji – Nelson rentals