Employment

Human Resources Assistant 

Reports to: Human Resources & Occupational Health and Safety Director

Term: Part-time October to December 5th  with the possibility of Full-time work throughout November

Job Synopsis
The role of this position is to assist the day-to-day operations of the Human Resources (HR) of the company, throughout the pre-season. The Human Resources Assistant will assist with a range of activities including data entry and daily processes associated with Human Resources in the following areas: hiring and recruitment, employee relations & training. The successful candidate will possess excellent organizational skills, outstanding attention to detail and will thrive on providing exceptional service to our colleagues. This role is highly administrative; this person must enjoy working independently and taking initiative, solving problems, and organizing data and information.

Summary of Responsibilities

• Provide outstanding guest service and works as a regular liaison to all candidates through the application process
• Provides prompt and professional correspondence to all Whitewater employment email inquiries
• Ensures job postings are current and updated through various websites and portals
• Assist with the recruitment process as needed; resume selection, pre-screening, and conducting reference checks
•  Assist in creating and maintaining HR documentation, including the Employee Handbook as well as assist with department manuals with each respective supervisor
• Assist in onboarding employees and volunteers, including distributing information and preparing relevant first-day materials
•  Assisting with organization and coordination of the General Staff Training
• Complete administration duties such as   data entry, documentation formatting and printing
• Assist in planning and organizing all pre-season resort staff functions and communication in conjunction with supporting departments
• Maintain strong working relationships with other departments
• Assist in researching recruitment strategies and innovative processes
• Provide confidential and professional interactions with employees, supervisors and managers
• Other duties as assigned

Measure Of Performance

•  Areas of responsibility carried out to management and staff highest expectations
• Compliments and complaints, staff feedback and reviews
• Staff retention

Qualifications

• Experience in an entry-level human resources role and/or high capacity administrative work
• Previous hospitality and/or administrative experience is required
• Ski industry experience and knowledge is considered an asset
• Must be able to demonstrate the highest levels of confidentiality
• Efficient knowledge of Microsoft Office programs
•  Excellent interpersonal & communication skills, both written and oral
• Problem-solving abilities and a "can-do" type attitude
• Must have strong attention to detail, with the ability to prioritize and multitask in a demanding, fast-paced office environment
• Highly responsible, organized and innovative with the ability to work cohesively as part of a team 

Please fill out our application form & submit your resume & cover letter by September 25th, 2021

REPORTING RELATIONSHIP:   Indoor Guest Services Supervisor

WORK TERM:   Part-time September until November, Full-Time December to April, weather dependant

JOB SYNOPSIS: 

As a Guest Service Representative, you are responsible for enhancing the experience of our guests’ day at Whitewater. You are responsible for answering the phone, selling season passes, ticketed products, and snow school lessons, reconciling daily sales, and several other duties to ensure our Guests have a safe and enjoyable visit.  You will act as an information resource for the mountain and the Nelson area. Your interaction with our Guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.

RESPONSIBILITIES AND DUTIES:

• Ensuring the efficient operation and presentation of the front reception of the Downtown office

• Guest Relations including managing main phone line and email inquiries

• Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.

• Sale of season passes, tickets, programs, & services

• Selling retail items and managing inventory

• Assist with the sale of snow school programs

• Tracking and returning lost & found Items

• Cash handling (opening and closing duties)

• Managing of shipping and receiving of resort goods and packages both externally and internally

• General administrative duties

• Other duties as assigned

MEASURE OF PERFORMANCE:

• Presentation and operation of the downtown front reception
• Demonstrate excellent organization and time management skills
• Guest compliments and complaints
• Accuracy of daily sales reconciliation
• Knowledge of the mountain, duties & responsibilities
• Effectiveness in communication and working in a team environment

QUALIFICATIONS:

• At least 2 years industry or office admin experience
• Detail-oriented and multi-tasker
• Exceptional Guest Service skills
• Proficient with Microsoft Office
• Cash handling experience
• Ability to work independently and take initiative
•  

Please fill out our application form & submit your resume & cover letter by August 25th, 2021

Join our Heart of House team to serve up fresh, creative, wholesome meals that defy the expectations of typical cafeteria food. Fresh Tracks Cafe is a core part of what makes Whitewater such a special place. As a line cook, in our kitchen located at 5400ft elevation, you are assisting in the daily operation of the cafeteria with the completion of daily prep list and line set up. Your primary goal is to provide quality food and service in order to ensure that our guests have an enjoyable and memorable experience. 

Minimum Qualifications: 1 year experience in restaurant or cafeteria and Food Safe Level 1.

 Responsible for cooking breakfast in a fast efficient manner while multi-taking orders. Ability to cook all styles of eggs and daily omelet specials. This position flips into the deli for lunch service. This shift starts at 7:00am therefore your own transportation to the mountain will be required.

Minimum Qualifications: 2 years previous line cook experience including breakfast experience and Food Safe Level 1.

Responsible for making daily gourmet grab and go sandwiches. Must be creative and have basic knowledge of making spreads and sauces. Applicants should be organized efficient and able to complete tasks in a timely fashion in a high paced environment. The shift starts at 6:30 am therefore your own transportation to the mountain will be required.

Minimum Qualifications: 1 year restaurant experience and Food Safe Level 1

Responsible for baking according to predicted volumes, quality baked goods & bread for the entire resort. The Baker will execute and improve actual recipes, keep a clean and tidy work environment, respect all food safe practices and will assist with the ordering of all baking ingredients. This position starts at 5:00 am therefore applicants must own a reliable 4WD vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions.  We are looking for a self-motivated individual who is able to work alone and with a team

Minimum Qualifications: 1-2 years’ work experience as a baker, Food Safe Level 1, Baker’s papers or courses considered an asset

Responsible for ensuring dishes and kitchen wares get washed and sanitized in a timely fashion.

Minimum Qualifications: Must be an organized and efficient worker have experience working in a fast paced environment. Previous experience considered an asset.

Seasonal Position: November – April

Reports to: Head Chef

Job Description
Responsible for kitchen operation, assisting with menu planning, preparation, and promotion, assisting with scheduling, ordering and inventory, coordinating staff duties, enhancing the quality of our guests’ experience in the cafeteria.

Summary of Responsibilities

• Coordination of morning prep list completion and front line set up 
• Ensuring customers receive friendly and efficient service
• Menu planning, including specials, soups, salads and catering events
• Constant monitoring of prepped food levels and supplies
• Preparing prep list according to anticipated volumes 
• Completing freezer pull list according to anticipated volumes 
• Ensuring that temperature and sanitizer logs are completed daily
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff
• Implement all risk management procedures as per Whitewater Ski Resort
• Keep a clean, organized and safe working area at all times
• Other Duties as Assigned

Measure of Performance:

• Cleanliness and safety in work areas
• Cafeteria sales
• Guest compliments and complaints
• Staff motivation and Sous performance

Qualifications

• Mature and reliable
• Supervisory experience in a fast-paced restaurant or cafeteria 
• Food Safe Certificate
• Must be willing to travel to the mountain and work weekends and holidays as required. 

In this position, you will be the main liaison with Fresh Tracks Cafe for guests. As part of providing a fun and positive experience for staff and guests alike you will be a knowledge expert for all menu items of the food and beverage department. You are responsible for enhancing the quality of our guests' experience in our cafeteria and bar. 

Daily tasks include clearing tables, laundry, restocking keeping overall cleanliness of cafeteria and bar area, taking guests' food and beverage orders, restocking grab & go items, baked goods, coffee & hot chocolate station as well as food expediting &  daily cash outs and reconciliations.

Minimum Qualifications: Experience and Serving It Right considered an asset. Must be organized and self motivated.

 Responsible for maintaining mountain cash controls and completion of daily stat reports; oversee all cash out procedures for each department, verify and consolidate all deposits, prepare daily cash report, maintain and balance the main change float, gather skims and deliver chits to cashiers, balance POS machines on a daily basis, supply change to other cashiers, prepare change order regularly, accurately count tickets and cash at the end of the day for departmental cash-outs, maintain ATM machine, inventory and ticket stock, transport final deposit to bank, relieve all cashiers for coffee and lunch breaks, perform secretarial function for Mountain Managers

Minimum Qualifications - 2 years computer and cash handling experience, Own a reliable 4 WD vehicle, Customer Service Experience​

Responsible for cleaning the main lodge after hours. You will need to work at a fast pace and maintain a high standard of cleaning. This job is physically demanding and will require you to be able to lift 50lbs. There will be a required criminal record check before you officially sign the employment contract. Must be reliable and have excellent references. As this shift is a night shift you will need a 4x4 vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions. We are looking for a self starter who is able to work alone.

Minimum Qualifications: Previous experience in janitorial work and basic chemical knowledge required.

In this position, you will be the main liaison on the mountain for guests. As part of providing a fun and positive environment for staff and guests alike, you will be a knowledge expert for Whitewater facilities, events, and terrain as well as an important information resource for Nelson and the surrounding area. You are responsible for enhancing the quality of our guests' experience on the mountain.

Your day will include selling day tickets, season passes, and other ticket/pass products, reconciling daily cash outs, managing the lost and found system, handling guest inquiries/compliments/complaints in a professional and friendly demeanour, typing administration and other duties as assigned. You will often be asked to assist other departments, such as ticket checking at the base of the lifts and assisting the Front of House department. 

Minimum Qualifications: Excellent people and communication skills, computer and cash handling experience. Previous Guest Services experience is an asset.

You are responsible for selling various lessons and programs that the Whitewater Snow School offers. By working with the Assistant Snow School Director and Snow School Director, you will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater.

Minimum Qualifications: Excellent people and communication skills, computer and cash handling experience, previous Snow School booking and Sirius experience are an asset. Preference given to candidates who also hold a CSIA or CASI certification with dues paid in full.

In this role, you will assist guests with their retail purchases at Whitewater. Whether purchasing new gear for themselves or souvenirs of their trip to Whitewater you will help them pick what's best for them using specific product knowledge and excellent customer service. Along with guest service in the retail shop, your responsibilities will include store displays inventory management re-stocking and keeping the store looking fresh and new by rotating products.

Minimum Qualifications: Good people and communication skills professional attitude, computer and cash handling experience. Previous retail experience an asset.

 Assisting in the daily operation of the rental shop. Your primary goal is to provide excellent service to help ensure that your guests have a safe and enjoyable experience with our rental equipment. You will assist with proper fitting and adjustment of skis, snowboards, and accessories for individual guests’ groups and school groups. Along with guest service in the rental shop, your responsibilities will include maintenance and minor repairs of rental equipment as well as processing transactions and completing accurate daily cashouts

Minimum Qualifications: Good people and communication skills, professional attitude, computer and cash handling experience. Knowledge of ski and snowboard equipment. Previous rental shop and/or ski resort experience considered an asset.

Providing high quality, friendly and efficient service by mixing and serving hot beverages and prepared snacks to guests keeping a clean organized and safe working environment cash handling and balancing cashouts.

Minimum Qualifications: 1-year barista experience, computer and cash handling experience considered an asset.Must be organized and self-motivated.

Seasonal Position: Mid November – Mid April 

Reports to: Front of House Supervisor, Indoor Operations Manager

Job Description
The Front of House (FOH) Assistant Supervisor at Whitewater is a hardworking team player who has a passion for customer service as well as food & beverage operations within the ski industry.  In this position you will assist the FOH Supervisor as directed including scheduling front of house staff, managing inventory of all relevant products and supplies, etc.  

Summary of Responsibilities

• Participate in hiring and training staff for FOH departments  (Busser & Cashier positions) 
• Assist in ordering and maintaining inventory for all front of house products and supplies
• Resolve customer complaints as well as any internal conflicts between staff on FOH supervisor’s days off
• Oversee food service, including acting as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to customer. Ensure proper communication is maintained with the customer if there is delay
• Ensure opening and closing duties are well done each day in a high quality manner
• Ensure communication between the FOH & BOH is positive and professional
• Ensure health and safety regulations are practiced by all staff members
• Ensure all area of the lodge are tidy & well organized
• Provide a positive, memorable and outstanding guest experience
• Other duties as assigned

Qualifications

• Previous leadership experience, preferably in food & beverage sector
• Excellent team player
• Previous experience in the food & beverage industry
• Excellent customer service & communication skills
• Must be of legal age
• Serving it Right
• Food safe Level 1
• Computer and cash handling experience
• Must be willing to travel to the mountain as well as work weekends and holidays as required.  

As a Freeride Coach, you are counted on for the advancement of our athletes' skiing progression over the season. You are responsible for coaching skiing in a professional and thorough manner in accordance with the standards set forth by the Whitewater Ski Resort.  Your personal interaction with our athletes will foster a friendly relationship that will help continue to make the Whitewater Freeride Team a .

Minimum Qualifications: CSIA Level 1 or IFSA L100 certification with dues paid in full for the current season & Current Criminal record check.

Responsible for parking lot duties; snow removal around buildings; ticket scanning and a number of other duties to help ensure our Guests have a safe and enjoyable visit. Your ongoing personal interaction with our Guests will foster a friendly relationship that they will look forward to renewing continually.

Minimum Qualifications: Physically fit; needing the ability to perform very physical duties for long hours in inclement weather; an aptitude and desire to be in guest service, and a true enjoyment of the outdoors.

Responsible for safe loading and unloading of passengers on the lifts; snow shovelling and ramp maintenance; station set-up and teardown on a daily basis; and a number of other duties to help ensure our guests have a safe and enjoyable visit.

Minimum Qualifications: Physically fit- needing the ability to perform very physical duties for long hours in inclement weather; an aptitude and desire to be in guest service, and a true enjoyment of the outdoors.

Radio dispatch provides the communication link between all departments on the mountain. The radio dispatch is responsible for all radio transmissions receiving and responding to initial injuries and monitoring safety procedures for personnel. The most important responsibility of a Whitewater radio dispatcher is to act as an accurate scribe for all snow safety operations. The radio dispatcher must remain calm in high-stress situations in order to ensure all necessary information is obtained and documented in a clear and concise manner. The following skillset is highly beneficial for the position; attention to detail clear communication skills situational awareness project management.

Minimum Qualifications: Proficiency with Microsoft Office Programs typing Speed at least 40 wpm. Previous dispatch experience first aid training and knowledge of Whitewater terrain considered an asset

Work Term: Seasonal 

Reports to: Grooming Supervisor / Outdoor Operations Manager

Job Description
As the Loader Operator at Whitewater, it is your responsibility to clear and maintain all parking lots.  The parking lots play a vital role in the smooth day to day operations at Whitewater.  This role is critical in ensuring staff and guests have safe and easy access to the ski area.  This is a night shift position which is weather dependent and will alternate between 4 shifts one week and 3 shifts the next.  

Summary of Responsibilities

• Pre & post run inspections on the loader
• Clear all five main parking lots sufficiently to allow 2 wheel drive passenger vehicle access from the YRB maintained Whitewater road to all main facilities at Whitewater
• Level and maintain snow banks within all parking lots
• Perform light maintenance duties on loader and detail/report any major issues to Heavy Duty Equipment Supervisor in a timely fashion
• Ensure safe operating procedures 
• Other duties as assigned

Qualifications/ Requirements

• Previous heavy duty equipment operation experience, preferably in a loader
• 4 wheel drive vehicle with good winter tires and a comfort driving in extreme winter conditions
• Ability to work weekends and holidays

Term: Full time, extended seasonal position (October - May)

Report to: Equipment Maintenance Supervisor

JOB SYNOPSIS: The Equipment Maintenance Assistant is responsible for assisting with the maintenance of the daily, weekly and annual operations of snow cats and vehicles. You will assist in the maintenance of grooming equipment to ensure that all Whitewater guests have a safe and enjoyable experience on the mountain.

RESPONSIBILITIES AND DUTIES:

• Implement daily, weekly and annual vehicle/snow cat maintenance
• Ensure all Whitewater policies are adhered to as outlined in the current Employee handbook as well as all applicable WCB regulations.
• Ensure all equipment and vehicles are maintained to current manufacturer’s recommendations
• Documentation and record keeping
• Monitoring and maintaining parts inventory
• Ensure all safety procedures are being followed at all times
• Keep a safe and organized work environment
• Assist patrol in any rope evacuation procedures
• Assist in any emergency situations
• Operation within approved departmental budgets
• Other duties as assigned

QUALIFICATIONS:

• Basic knowledge and interest in Heavy Duty equipment
• Ability to understand current WCB regulations
• Suitable administrative and personnel skills
• Able to remain calm and friendly during times of stress
• Good physical condition
• Leadership skills
• Mature individual
• Valid Class 5 drivers license with air breaks endorsement

Term: Seasonal Position: December- April

Reports to: Outdoor Operations Manager.

Job Description

The Avalanche Education Coordinator provides the administrative organization behind all Avalanche Education opportunities provided through Whitewater Ski Resort. This includes the Avalanche Canada registered courses (Avalanche Skills Training (AST) Level 1, Managing Avalanche Terrain (MAT) and Companion Rescue) as well as the Avalanche Awareness courses. This position acts as liaison between Avalanche Canada, the Downtown Office, Ski School Director, Snow Safety personnel, Course Instructors, and the students. The Avalanche Education Coordinator ensures that qualified instructors are assigned to each course; that the correct resources are available for the instructors; and that the students are informed in a timely manner prior to the course regarding course details and are updated with any changes.

Summary of Responsibilities

• Act as point of contact for the Avalanche Canada Education and instructors and applicants.
• Submit proof of current insurance to Avalanche Canada prior to the season.
• Update Avalanche Canada with current list of instructors to ensure instructors have access to online resources.
• Order teaching supplies from Avalanche Canada for both the Whitewater and AABBS courses (workbooks, student handouts and waivers).
• Forward potential Professional Development opportunities for instructors to Outdoor Operations Manager.
• Develop course and AV materials to ensure consistent, up-to-date, and professional delivery by all instructors. This could include a pre-season meeting with instructors to share ideas, teaching methods, and go over emergency response procedures and gear.
• Review course schedule with Downtown Office and Ski School and ensure website and calendar information is the same.
• Coordinate with Snow School and Downtown Office if more courses are to be added to the calendar.
• Schedule qualified Lead and Assistant Instructors for each course.
• Provide mentorship opportunities to those interested in instructing in the future (course shadowing).
• Confirm classroom is booked for the first night of each course at Selkirk College, and that the morning meeting space is booked at Whitewater (yurt, boardroom, or bar).
• Receive compiled class list for each course from Snow School and Downtown Office.
• Communicate via email or phone with instructors at least one week prior to each course to confirm availability.
• Communicate via email or phone with students at least one week prior to each course with regards to course details including the locations, timeline, required gear, and instructors. Follow up with any student questions and ensure that all students reply with their expected attendance.
• Compile and provide teaching packages to the Lead Instructor for each course. This includes all workbooks, student handouts, waivers, class lists, signage, maps, PowerPoint presentations, and access to AV required for professional course delivery.
• Collect student feedback forms and review for potential changes, updates, or suggestions to improve course delivery and student experience.
• Record student numbers for each course and compile for year-end Avalanche Canada partnership contribution.

Qualifications

• Highly organized with excellent communication skills.
• Computer literacy and capable with Microsoft Office and Gmail.
• Previous or current AST 1 and Avalanche Awareness instructor with up-to-date knowledge of course content and deliverables.
• Familiarity with MAT and Companion Rescue courses is considered an asset

Additional Considerations

• To teach AST 1, Lead Instructors are required to be Professional Members of the Canadian Avalanche Association (CAA) and Assistants must be Active Members.
• To teach MAT, Lead Instructors are required to be CAA Level 2 or higher and be Professional Members of the CAA.
• To teach Companion Rescue, Lead instructors are required to either be CAA Level 2 or higher or to be a CAA Level 1 and to have attended specific Companion Rescue Professional Development courses within 3 years of teaching. They are required to either be a Professional or Active Member of the CAA, respectively.

Responsible for providing first aid to injured guests and staff. Responsibilities also include assisting in risk management and general mountain safety in order to reduce or eliminate hazards. Further roles of team members are to participate in avalanche control procedures, lift evacuations and search and rescue operations. The volunteer program is a mentorship opportunity for new patrollers. Volunteers will be given the opportunity to shadow an experienced patroller for 2 days in order to maximize orientation and learning the different patroller tasks and responsibilities.

2 days training and 14 volunteer days in exchange for Season's Pass and additional staff benefits. Returning volunteers receive additional benefits.

Minimum Qualifications: Avalanche Skills Training Level 1 & Occupational First Aid Level III or 80-hour Advanced First Aid.

Whitewater starts accepting applications as soon as the snow starts melting. We accept applications through our online Application system in April, but we only start reviewing them in July (unless otherwise noted for year-round & senior positions).

Yes, this helps us easily identify which department(s) you are interested in and why you would like to work for Whitewater.

When filling out the application, we ask what position you would like to apply for. If you would like to be considered for multiple departments, you can list your top 3 preferred positions. This is important to us so that we can place you somewhere your previous experience and personal preference meet for optimal happiness.

As part of your employment at Whitewater, we offer a free season pass so you can experience what Whitewater is renowned for - incredible terrain and deep powder!

We also want you to share your stoke for where you work so in addition to the complimentary pass for you, we also offer complimentary and discounted lift tickets for your friends and family!

And to complete the experience, employee discounts are available in our retail shop, rental shop, snow school and restaurants. Whitewater also offers an affordable staff shuttle that runs daily between the ski hill and Nelson.

These standards are intended to define the boundary for an individual employee’s appearance.  Management may choose to more strictly enforce components of this policy, but they cannot allow a relaxation of this policy.    

Personal Appearance Mission Statement: Whitewater Ski Resort is a family resort where our employees can relate to children and parents confidently, knowledgeable manner. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. We know that a person’s outward appearance is not an indication of their worth or attitude, but it is the first impression a guest has. We aspire to a high standard of presentation. We rely on your good judgment and commitment to maintaining a professional, well-groomed appearance while at work. Each employee must practise good grooming habits and personal hygiene and abide by all points noted below. 

Personal Appearance Standards:

• You must be clean-shaven every day. If you already have established facial hair such as a moustache, beard, and/or sideburns, they are to be clean and neatly trimmed at all times.

• Hair must be clean and neatly groomed.  Hair left down should be behind the ears and no longer than collar length in the back, or long hair should be neatly tied back. All employees must maintain a professional appearance, as directed by supervisors & management.
• All staff must respect our Neutral Smell policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times.

• Jewellery must be worn in moderation, in good taste, and not interfere with job function or safety.  Tongue piercings are limited to one small stud, which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small delicate hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes, and there may also be amendments based on your position for safety reasons.
• Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.

Staff Uniforms:

• Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (freeskiing, days off, etc.). Nametags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s.
• When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It can not be torn, faded or patched. Solid colour leggings are allowed only with a shirt or skirt long enough to reach the mid-thighs. Ensure you are wearing appropriate footwear depending on your work environment. If it is getting too warm for an employee to wear their provided outerwear during the warmer spring days, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still identify you as personnel. Shirt graphics should be minimal and not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
• For indoor staff, button-up uniform shirts must be worn as such and not open with an undershirt. This is to ensure the most professional presentation of our staff. All headwear worn indoors must be Whitewater branded.
• For outdoor staff that are wearing helmets, we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear. All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging, including profanity.
• Nametags are part of your uniform and must be worn at all times while on duty.
• Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing their personal outerwear and not the provided uniform as it causes additional wear and tear. 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

Whitewater does not offer any form of staff accommodation. You are responsible for finding your own accommodation within the surrounding area. We offer a subsidized staff shuttle from Nelson every day.

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive several applications for Volly Patrol and start hiring after the early bird season pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

This question is the hardest to answer…! But find a “rough” summary of our department hiring timeline:

Lift Operations: – July - September

Snow School: - August - October

Indoor Guest Services: August - October

Retail: September - October

Front Of House (Food & Beverage Attendant, Barista, Janitor): October - November

Kitchen: October – November

Outdoor Guest Services - October - November

Rentals: October- November

Volunteer Patrol: October – November

Pro Patrol: Hiring clinic in March (Season before)

If the department you are looking for is not on the list, we do not have to hire for this position each year and we will post vacancies on our website

We operate from early December to early April.

Advice on finding accommodation in Nelson Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 15 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson & District Chamber of Commerce http://www.discovernelson.com/classifieds/category.php?id=28

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Nelson BC – Homes & rooms for rent (Facebook group)

Other sites: Kijiji – Nelson rentals