Employment

Reports to: General Manager

Terms of Employment

Full-time Seasonal Position (9 months September - April) 
Part-time work needed in July and August 2021 for the new point of sale software implementation

Job Synopsis

This position reports to senior management and is responsible for working in close partnership with our contracted technology solutions company to manage the resort's information technology (IT) functions. You will ensure that computer systems and networks perform to their highest functionality and provide input on the optimal technology solutions to ensure the business's sustainability. The primary goal is to ensure that Whitewater guests have a safe and enjoyable experience. Strong customer service skills, a can-do attitude, and a willingness to learn new things will be a part of your portfolio. As the resort has robust IT solutions, this role requires an experienced generalist with some specific skills and the ability to adapt quickly. Must be available to work some nights, weekends and holidays during the operational season.

Summary of Responsibilities

• Works closely with the Indoor Operations Manager to ensure the successful operations of the resort Point of Sale software 
• Assists in overseeing the various software solutions utilized by both the Indoor and Outdoor operations to ensure the most effective solutions for the resort are offered
• Installing and configuring appropriate software and functions according to specifications under the guidance of our contracted IT company
• Offers technical support to users by responding to questions and concerns
• Perform troubleshooting under the guidance of our contracted IT company to diagnose and resolve problems 
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Assist in new IT project design and implementations
• Setting up workstations with computers and necessary peripheral devices
• Provide input to the contracted IT company if there are any concerns of security and privacy issues to ensure the resort is legally compliant 
• Work with the contracted IT company to organize and schedule upgrades and maintenance without deterring others from completing their work
• Writes and maintains documentation to improve future troubleshooting
• Improves system performance by solving problems and recommending effective changes
• Other duties as assigned

Measure of Performance

• Safe and consistent operation of the ski area for our guests
• Risk management and safety procedures to reduce exposure to the mountain
• Compliments and complaints
• Staff morale and productivity
• Appearance of facilities
• Adherence to project timelines and materials estimated

Qualifications

• Proven experience as an IT Technician or relevant positions
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy policies
•  Mature, organized, reliable and professional individual
• Supervisory/management skills and experience preferred
• Strong communication skills
• College Diploma or University Degree (or equivalent)
• Ski industry experience considered an asset

Please fill out our application form & submit your resume & cover letter by June 30th, 2021

Join our Heart of House team to serve up fresh, creative, wholesome meals that defy the expectations of typical cafeteria food. Fresh Tracks Cafe is a core part of what makes Whitewater such a special place. As a line cook, in our kitchen located at 5400ft elevation, you are assisting in the daily operation of the cafeteria with the completion of daily prep list and line set up. Your primary goal is to provide quality food and service in order to ensure that our guests have an enjoyable and memorable experience. 

Minimum Qualifications: 1 year experience in restaurant or cafeteria and Food Safe Level 1.

 Responsible for cooking breakfast in a fast efficient manner while multi-taking orders. Ability to cook all styles of eggs and daily omelet specials. This position flips into the deli for lunch service. This shift starts at 7:00am therefore your own transportation to the mountain will be required.

Minimum Qualifications: 2 years previous line cook experience including breakfast experience and Food Safe Level 1.

Responsible for making daily gourmet grab and go sandwiches. Must be creative and have basic knowledge of making spreads and sauces. Applicants should be organized efficient and able to complete tasks in a timely fashion in a high paced environment. The shift starts at 6:30 am therefore your own transportation to the mountain will be required.

Minimum Qualifications: 1 year restaurant experience and Food Safe Level 1

Responsible for baking according to predicted volumes, quality baked goods & bread for the entire resort. The Baker will execute and improve actual recipes, keep a clean and tidy work environment, respect all food safe practices and will assist with the ordering of all baking ingredients. This position starts at 5:00 am therefore applicants must own a reliable 4WD vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions.  We are looking for a self-motivated individual who is able to work alone and with a team

Minimum Qualifications: 1-2 years’ work experience as a baker, Food Safe Level 1, Baker’s papers or courses considered an asset

REPORTING RELATIONSHIP:   Indoor Guest Services Supervisor

WORK TERM:   Part-time September until November, Full-Time December to April, weather dependant

JOB SYNOPSIS: 

As a Guest Service Representative, you are responsible for enhancing the experience of our guests’ day at Whitewater. You are responsible for answering the phone, selling season passes, ticketed products, and snow school lessons, reconciling daily sales, and several other duties to ensure our Guests have a safe and enjoyable visit.  You will act as an information resource for the mountain and the Nelson area. Your interaction with our Guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.

RESPONSIBILITIES AND DUTIES:

• Ensuring the efficient operation and presentation of the front reception of the Downtown office

• Guest Relations including managing main phone line and email inquiries

• Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.

• Sale of season passes, tickets, programs, & services

• Selling retail items and managing inventory

• Assist with the sale of snow school programs

• Tracking and returning lost & found Items

• Cash handling (opening and closing duties)

• Managing of shipping and receiving of resort goods and packages both externally and internally

• General administrative duties

• Other duties as assigned

MEASURE OF PERFORMANCE:

• Presentation and operation of the downtown front reception
• Demonstrate excellent organization and time management skills
• Guest compliments and complaints
• Accuracy of daily sales reconciliation
• Knowledge of the mountain, duties & responsibilities
• Effectiveness in communication and working in a team environment

QUALIFICATIONS:

• At least 2 years industry or office admin experience
• Detail-oriented and multi-tasker
• Exceptional Guest Service skills
• Proficient with Microsoft Office
• Cash handling experience
• Ability to work independently and take initiative

In this position, you will be the main liaison with Fresh Tracks Cafe for guests. As part of providing a fun and positive experience for staff and guests alike you will be a knowledge expert for all menu items of the food and beverage department. You are responsible for enhancing the quality of our guests' experience in our cafeteria and bar. 

Daily tasks include clearing tables, laundry, restocking keeping overall cleanliness of cafeteria and bar area, taking guests' food and beverage orders, restocking grab & go items, baked goods, coffee & hot chocolate station as well as food expediting &  daily cash outs and reconciliations.

Minimum Qualifications: Experience and Serving It Right considered an asset. Must be organized and self motivated.

Responsible for ensuring dishes and kitchen wares get washed and sanitized in a timely fashion.

Minimum Qualifications: Must be an organized and efficient worker have experience working in a fast paced environment. Previous experience considered an asset.

Responsible for cleaning the main lodge after hours. You will need to work at a fast pace and maintain a high standard of cleaning. This job is physically demanding and will require you to be able to lift 50lbs. There will be a required criminal record check before you officially sign the employment contract. Must be reliable and have excellent references. As this shift is a night shift you will need a 4x4 vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions. We are looking for a self starter who is able to work alone.

Minimum Qualifications: Previous experience in janitorial work and basic chemical knowledge required.

In this position, you will be the main liaison on the mountain for guests. As part of providing a fun and positive environment for staff and guests alike, you will be a knowledge expert for Whitewater facilities, events, and terrain as well as an important information resource for Nelson and the surrounding area. You are responsible for enhancing the quality of our guests' experience on the mountain.

Your day will include selling day tickets, season passes, and other ticket/pass products, reconciling daily cash outs, managing the lost and found system, handling guest inquiries/compliments/complaints in a professional and friendly demeanour, typing administration and other duties as assigned. You will often be asked to assist other departments, such as ticket checking at the base of the lifts and assisting the Front of House department. 

Minimum Qualifications: Excellent people and communication skills, computer and cash handling experience. Previous Guest Services experience is an asset.

Guest Services Assistant Supervisor Job Description

Seasonal Position: October – Mid April

Reports to: Indoor Guest Services Supervisor

Job Description

The Indoor Guest Services (IGS) Assistant Supervisor at Whitewater is a hardworking team player who has a passion for customer service within the ski industry. In this position, you will often be the first point of contact and a broad knowledge base for guests. You will assist the IGS Supervisor as directed, including supervising IGS staff, managing ticket sales, and handling guest inquiries, and support in managing the point of sale for the resort.

Summary of Responsibilities

• Act as a Brand Ambassador of Whitewater Ski Resort.
• Ensuring the smooth daily operation of the Guest Services desk and ticket office, overseeing the sale of all Whitewater products including season passes, day tickets and snow school programs, while maintaining high levels of guest service.
• Working closely with the Sales & Marketing Director to manage the Sales part of the business, including managing/coordination of groups, wholesalers and general consumer.
• Handling of guest comments and complaints ensuring guests' needs are met.
• Being responsible for managing guests’ information and privacy.
• Being responsible for cash floats and cashouts.
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintaining a safe and hazard-free working environment.
• Working shifts as business levels dictate.
• Performing general computer maintenance including Siriusware and POS support.
• Oversee training of the Guest services department.
• Ensure that the operational budget is adhered to and all costs are controlled.
• Ensuring to have a working knowledge of crisis and emergency procedures.
• Assist with Special Events, including promotion and execution.
• Knowledge of the mountain, duties & responsibilities.

Qualifications

• Outstanding customer service and communication skills and should be able to handle high-pressure situations.
• Excellent computer and cash handling experience
• Experience in the customer services industry
• Must be willing to travel to the mountain as well as work weekends and holidays as required
• To ensure success, the candidate must be able to demonstrate excellent organization and time management skills
• Excellent leadership skills and should be able to supervise and train the staff members that have been newly appointed
• Flexible and adaptable to different changes and have good decision-making skills.

You are responsible for selling various lessons and programs that the Whitewater Snow School offers. By working with the Assistant Snow School Director and Snow School Director, you will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater.

Minimum Qualifications: Excellent people and communication skills, computer and cash handling experience, previous Snow School booking and Sirius experience are an asset. Preference given to candidates who also hold a CSIA or CASI certification with dues paid in full.

In this role, you will assist guests with their retail purchases at Whitewater. Whether purchasing new gear for themselves or souvenirs of their trip to Whitewater you will help them pick what's best for them using specific product knowledge and excellent customer service. Along with guest service in the retail shop, your responsibilities will include store displays inventory management re-stocking and keeping the store looking fresh and new by rotating products.

Minimum Qualifications: Good people and communication skills professional attitude, computer and cash handling experience. Previous retail experience an asset.

 Assisting in the daily operation of the rental shop. Your primary goal is to provide excellent service to help ensure that your guests have a safe and enjoyable experience with our rental equipment. You will assist with proper fitting and adjustment of skis, snowboards, and accessories for individual guests’ groups and school groups. Along with guest service in the rental shop, your responsibilities will include maintenance and minor repairs of rental equipment as well as processing transactions and completing accurate daily cashouts

Minimum Qualifications: Good people and communication skills, professional attitude, computer and cash handling experience. Knowledge of ski and snowboard equipment. Previous rental shop and/or ski resort experience considered an asset.

Providing high quality, friendly and efficient service by mixing and serving hot beverages and prepared snacks to guests keeping a clean organized and safe working environment cash handling and balancing cashouts.

Minimum Qualifications: 1-year barista experience, computer and cash handling experience considered an asset.Must be organized and self-motivated.

As a Freeride Coach, you are counted on for the advancement of our athletes' skiing progression over the season. You are responsible for coaching skiing in a professional and thorough manner in accordance with the standards set forth by the Whitewater Ski Resort.  Your personal interaction with our athletes will foster a friendly relationship that will help continue to make the Whitewater Freeride Team a .

Minimum Qualifications: CSIA Level 1 or IFSA L100 certification with dues paid in full for the current season & Current Criminal record check.

As a Snow School Professional, you are counted on to enhance the quality of our guests' skiing day. You are responsible for teaching skiing snowboarding and/or telemark skiing lessons in a professional, thorough manner in accordance with the standards set forth by the CSIA/CASI and Whitewater Ski Resort. You will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater.

Minimum Qualifications: CSIA, CASI, CSCF or CANSI Level 1 certification with dues paid in full for the current season & Current Criminal Record check

Responsible for parking lot duties; snow removal around buildings; ticket scanning and a number of other duties to help ensure our Guests have a safe and enjoyable visit. Your ongoing personal interaction with our Guests will foster a friendly relationship that they will look forward to renewing continually.

Minimum Qualifications: Physically fit; needing the ability to perform very physical duties for long hours in inclement weather; an aptitude and desire to be in guest service, and a true enjoyment of the outdoors.

Responsible for safe loading and unloading of passengers on the lifts; snow shovelling and ramp maintenance; station set-up and teardown on a daily basis; and a number of other duties to help ensure our guests have a safe and enjoyable visit.

Minimum Qualifications: Physically fit- needing the ability to perform very physical duties for long hours in inclement weather; an aptitude and desire to be in guest service, and a true enjoyment of the outdoors.

Responsible for providing first aid to injured guests and staff. Responsibilities also include assisting in risk management and general mountain safety in order to reduce or eliminate hazards. Further roles of team members are to participate in avalanche control procedures, lift evacuations and search and rescue operations. The volunteer program is a mentorship opportunity for new patrollers. Volunteers will be given the opportunity to shadow an experienced patroller for 2 days in order to maximize orientation and learning the different patroller tasks and responsibilities.

2 days training and 14 volunteer days in exchange for Season's Pass and additional staff benefits. Returning volunteers receive additional benefits.

Minimum Qualifications: Avalanche Skills Training Level 1 & Occupational First Aid Level III or 80-hour Advanced First Aid.

Whitewater starts accepting applications as soon as the snow starts melting. We accept applications through our online Application system in April, but we only start reviewing them in July (unless otherwise noted for year-round & senior positions).

Yes, this helps us easily identify which department(s) you are interested and why you would like to work for Whitewater.

When filling out the application, we ask what position you would like to apply for. If you would like to be considered for multiple departments, you can list your top 3 preferred positions. This is important to us so that we can place you somewhere your previous experience and personal preference meet for optimal happiness.

As part of your employment at Whitewater, we offer a free season pass so you can experience what Whitewater is renowned for - incredible terrain and deep powder!

We also want you to share your stoke for where you work so in addition to the complimentary pass for you, we also offer complimentary and discounted lift tickets for your friends and family!

And to complete the experience, employee discounts are available in our retail shop, rental shop, snow school and restaurants. Whitewater also offers an affordable staff shuttle that runs daily between the ski hill and Nelson.

These standards are intended to define the boundary for an individual employee’s appearance.  Management may choose to more strictly enforce components of this policy but they cannot allow a relaxation of this policy.    

Personal Appearance Mission Statement: Whitewater Ski Resort is a family resort where our employees can relate to children and parents in a confident, knowledgeable manner. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. We know that a person’s outward appearance is not an indication of their worth or attitude, but it is the first impression a guest has. We aspire to a high standard of presentation. 

We rely on your good judgment and commitment to maintaining a professional, well-groomed appearance while at work. Each employee is required to practice good habits of grooming and personal hygiene and abide by all points noted below. 

Personal Appearance Standards:

• You must be clean-shaven every day. If you already have established facial hair such as a mustache, beard, and/or sideburns they are to be clean and neatly trimmed at all times.

• Hair must be clean and neatly groomed. hair left down should be behind the ears and no longer than collar length in the back & long hair should be neatly tied back.  All employees must maintain a professional appearance, as directed by supervisors & management. For Food & Beverage Department; hair should be tied back at all times.
• All staff must respect our Neutral Smell policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times.

• Jewelry must be worn in moderation, in good taste, and must not interfere with job function or safety.  Tongue piercings are limited to one small stud which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small delicate hoop. All other facial jewelry or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes and there may also be amendments based on your position for safety reasons
• Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.

Staff Uniforms:

• Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (freeskiing, days off, etc.). Nametags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s.
• When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It can not be torn, faded, or patched. Solid color leggings are allowed only with a shirt or skirt long enough to reach the mid-thighs. Ensure you are wearing appropriate footwear depending on your work environment.
• For indoor staff, button-up uniform shirts must be worn as such and not open with an undershirt. This is to ensure the most professional presentation of our staff. All headwear worn indoors must be Whitewater branded.
• For outdoor staff that is wearing helmets, we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear. All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging such as that which includes profanity.
• Nametags are part of your uniform and must be worn at all times while on duty.

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that you have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. Gathering all of the necessary documents can take some time. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

Whitewater does not offer any form of staff accommodation. You are responsible for finding your own accommodation within the surrounding area. We offer a subsidised staff shuttle from Nelson every day.

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive several applications for Volly Patrol and start hiring after the early bird season pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your 16 volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has a 14 seat staff shuttle which runs twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

This question is the hardest to answer…! But find a “rough” summary of our department hiring timeline:

Lift Operations: – July - September

Snow School: - August - October

Indoor Guest Services: August - October

Retail: September - October

Front Of House (Food & Beverage Attendant, Barista, Janitor): October - November

Kitchen: October – November

Outdoor Guest Services - October - November

Rentals: October- November

Volunteer Patrol: October – November

Pro Patrol: Hiring clinic in March (Season before)

If the department you are looking for is not on the list, we do not have to hire for this position each year and we will post vacancies on our website

We operate from early December to mid-April.

Advice on finding accommodation in Nelson Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 15 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson & District Chamber of Commerce http://www.discovernelson.com/classifieds/category.php?id=28

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Nelson BC – Homes & rooms for rent (Facebook group)

Other sites: Kijiji – Nelson rentals