Employment

Whitewater is seeking a Finance Director to become part of the Whitewater team working closely with the VP of Development, General Managers, and Knee Deep Development Corporation.  This person would be a results-oriented finance professional (CPA/CGA), invested in the organization's long-term financial health and growth, can guide the Finance team, and does not mind taking a lap or two on the mountain for an outstanding work-life balance!   Please see job description below for further details.  Closing date is August 26th, 2022.

Job Title:        Finance Director 

Location:        Whitewater Downtown Office

Department:  Senior Management

Reports to:     VP Development

Employment Status/Type: Year-Round, Full-Time

Compensation: DOE

JOB SYNOPSIS:

Under the guidance of the General Manager and VP of Development, the Finance Director plans, directs and coordinates the financial, accounting, and administrative activities of the operation for Knee Deep Development Corporation and all its subsidiaries, including Whitewater Ski Resort.

Key areas of responsibility include overall corporate financial risk management, preparing financial statements and reports for upper management and Board of Directors (BOD). This includes evaluating business finance requirements, finances of the operation and forecasts, records management, supervision of the accounting, finance and office administration team, management of internal control policies and procedures, and management of payroll administrative processes.     

IMMEDIATE REPORTS:

Junior Accountant

Revenue Accountant

Downtown Office Administrator

SUMMARY OF RESPONSIBILITIES:

• Manage and supervise all accounting functions including billing, Account Receivable, Accounts Payable, General Ledger, Cost Accounting, Inventory Accounting, and Revenue Recognition.
• Recruit, train, and performance manage the Finance and Administration team.
• Identify and foster the skills of your team members providing the necessary coaching to develop employee value; prioritizing succession planning within the department.
• Ensure staff are fulling raining in Point of sale operations, policies, and procedures.
• Perform financial forecasting and manage the preparation of required monthly and yearly financial statements, analyses, and reports for delivery to management and Board of Directors
• Coordinate the preparation of all government regulatory reporting and ensure timely compliance
• Support month-end and year-end close process
• Ensure quality control over financial transactions and financial reporting
• Develop, audit, and document business processes and accounting policies to maintain and strengthen internal controls
• Drive the financial planning of the company by analyzing its performance and risks
• Setting up, overseeing, and maintaining the company’s finance IT system
• Retain constant awareness of the company’s financial position and act to prevent problems
• Champion a sustainable approach in daily operations, planning, and development.
• Manage to achieve department Key Performance Indicators (KPIs) to achieve organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.
• Management of the downtown office operations.
• Additional Human Resources and Occupational Health & Safety administration duties as necessary
• Highly knowledgeable with all Point of Sale (POS) and inventory management software. Assist with back of systems setup, including security, payment and product items, and integration with accounting software.
• Promotes and maintains positive corporate relations within the community and guests.
• Monitor and analyze monthly operating results against budgets. Work closely with department managers to develop business plans and provide advice and guidance to managers in respect to all accounting matters. Recommend benchmarks for measuring financial and operating performance.
• Maintains and monitors compliance with all administrative licenses including Food and Beverage liquor licenses, insurance, passenger transportation, Technical Safety BC, etc.
• Assist with special reporting and analysis projects
• Perform other related duties, tasks and responsibilities as required from time to time by Management and Board of Directors

REQUIRED QUALIFICATIONS / EDUCATION:

• Advanced degree in Accounting, CPA/CGA or equivalent is an asset
• 5+ years of equivalent accounting experience and related financial experience
• Thorough knowledge of accounting principles and procedures and up to date regulatory knowledge
• Experience with creating financial statements
• Experience with general ledger functions and the month-end/year-end close process
• Excellent accounting software user (e.g. Quickbooks) and administration skills (e.g Microsoft and Google Suites)

SKILLS & ABILITIES:

• An analytical mind with a strategic ability
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Knowledge of ski industry or hospitality operations
• Must possess extreme attention to detail.

Whitewater's downtown office is seeking someone who brings exceptional guest service and superb administrative skills resulting in a friendly and memorable guest experience.  You will gain an expertise in all facets of the business, from selling lift ticket and pass products, down to retail/rentals and snow school.   You will assist multiple departments with various administrative tasks, including refunds, invoices, filing, and records management.  Closing date is August 24th, 2022.

Job Title: Office Administrator

Location: Downtown Office

Department: Finance & Administration

Reports to: Finance Director 

Employment Status/Type: Seasonal - Full-Time September to April (weather dependent)

Compensation: DOE

JOB SYNOPSIS:

Under the guidance and supervision of the Finance Director, in collaboration with the Guest Services Manager, the Office Administrator’s primary role is to enhance the experience of our guests’ day at Whitewater.  You will act as an information resource for the mountain and the Nelson area. Your interaction with our guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.

As the first face our customers see in the downtown office, you’ll gain a lot of expertise in all facets of the business, from selling lift ticket and pass products, down to retail/rentals and snow school. Key areas of responsibility include managing the main reception phoneline, coordinating shipping and receiving, selling a variety of the resort's products including lift, lesson and retail, and reconciling daily sales. You will assist multiple departments with various administrative tasks, including refunds, invoices, filing, and records management.  You will work closely with the Guest Services team to ensure you have the most up to date information regarding conditions, events, policies and procedures, and occasionally work shifts at the mountain to support the team. 

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations, planning, and development.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, Communicable Disease Prevention Plan (CDPP), Employee Handbook.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals
• Embrace, promote and follow Whitewater’s mission statement and values
• Maintain current knowledge of legal standards pertaining to waivers, and Occupational Health and Safety (OH&S) practices as it pertains to your area.
• Ensuring the efficient operation of the Downtown office, including making sure that the guests receive a professional and warm welcome
• Guest relations including managing the main phone line and email inquiries
• Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.
• Sale of season passes, tickets, programs, & services
• Selling retail items and managing inventory in collaboration with the Retail Supervisor
• Assist with the sale of snow school programs
• Tracking and returning lost & found Items
• Cash handling (opening and closing duties)
• Managing of shipping and receiving of resort goods and packages both externally and internally
• General administrative duties
• Perform other related duties, tasks and responsibilities as required from time to time

REQUIRED QUALIFICATIONS / EDUCATION:

• Office Administration, Tourism, or Business Certificate an asset
• Office Experience an asset, preferably 1 year experience
• Ski Industry knowledge is an asset
• Proficient with Microsoft Office and Adobe products

SKILLS & ABILITIES:

• Detail-oriented and multi-tasker
• Exceptional Guest Service skills
• Demonstrate excellent organization and time management skills
• Cash handling experience
• Ability to work independently and take initiative
• Ability to handle difficult customer interactions

CLOSING DATE IS AUGUST 21ST, 2022.

Job Title:    Avalanche Forecasting Supervisor
Location:     Whitewater Ski Resort
Department:     Snow Safety
Reports to:     Outdoor Operations Manager
Employment Status/Type: Seasonal Full-time, Nov – Apr (weather dependent)
Compensation: DOE

________________________________________
JOB SYNOPSIS:
Under the guidance and supervision of the Outdoor Operations Manager, the Avalanche Forecasting Supervisor is responsible for leading, implementing, and administering Whitewater’s Avalanche Risk Mitigation program resort wide.  Their primary role is to ensure the Avalanche Forecasting Department is performing to a high standard and operating effectively to achieve daily objectives in a safe manner. 
The key areas of responsibility include the delivery of the operational program for managing the avalanche risk present in the operation, oversee the collection of avalanche information, snowpack data, and weather from various locations in the area, ensure adequate training is provided to staff and public, and provide a program for the safe and secure storage, transportation, and handling of explosives in full compliance with all regulatory and ministry requirements. 

IMMEDIATE REPORTS:
Avalanche Forecasting Team

SUMMARY OF RESPONSIBILITIES:
●    Oversee and ensure the proper supervision and direction for all workers and guests in and around avalanche terrain.
●    Ensure a daily avalanche hazard assessment and forecast is completed by the team to the highest standard.
●    Oversee and lead the avalanche control program resort wide. This includes managing the resort's explosive program.
●    Ensure that the avalanche forecasting team is operating within the established operational thresholds (the operational risk band) and that terrain with elevated risk is closed to the public for their safety and mitigated with appropriate measures.
●    Oversee the avalanche related training and mentorship to employees, and ensure its success.
●    Ensure proper communication of information is being relaid to the public and staff with respect to avalanche risk management and current/predicted avalanche hazard to ensure the safety of those traveling in avalanche terrain. 
●    Ensure all avalanche procedures, manuals, and terrain atlas are reviewed annually and kept up to date.
●    Oversee avalanche terrain inventory and hazard mapping.
●    Oversee that all safe working procedures are being followed.
●    Oversee all resort weather observations and ensure they are being done in accordance with the CAA OGARS
●    Oversee all snowpack observations and ensure they are being done in accordance with the CAA OGARS
●    Ensure that accurate data is being recorded locally and reported on the InfoEx.
●    Ensure that accurate weather data is conveyed to other departments.
●    Investigate any near misses or incidents involving guests or staff in avalanche terrain and implement corrective measures. 
●    Ensure that information regarding closures and terrain restrictions are communicated to all relevant staff and/or the public.
●    Recognizes causes of risk, sets up and maintains signage, fencing and boundary markers to minimize skiing hazards.
●    Takes a lead role in avalanche education at the resort and works closely with the Avalanche Education Coordinator to ensure operational objectives are met.
●    Leads Avalanche Skills Training Level 1, Companion Rescue, and Managing Avalanche Terrain courses for adults and youth, as well as other staff.
●    Oversees the resort Avalanche Search and Rescue Program and ensures adequate training and competencies are maintained. 
●    Assume various roles in the incident command structure during avalanche or backcountry search and rescue operations, including but not limited to, Incident Commander, Task Force Leader, Avalanche  Safety Officer, or Operations Section Chief.
●    Provides consultation on proposed and/or existing terrain developments to management.
●    Oversees, develops, and implements new avalanche control measures in expanding terrain to ensure the safe opening of these areas and keeps management informed.
●    Administers first aid to injured guests and staff.
●    Transports injured skiers from the mountain to the First Aid room.
●    Investigates and records accident details according to established procedures including taking statements from witnesses and performing in-depth accident investigations.
●    Manage department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
●    Manage the department's budget and ensure it meets the department's Key Performance Indicators.
●    Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
●    Embrace and promote Whitewater’s mission statement and values.
●    Maintains current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
●    Other duties as required.

REQUIRED QUALIFICATIONS/EDUCATION:
●    NUEC Level 3 First Aid with advanced protocols or equivalent.
●    Avalanche Operations Level 2 From Canadian Avalanche Association. Level 3 an asset.
●    Work Safe BC Blasting Certificate for Avalanche Control- Helicopter Endorsement an asset. 
●    Minimum three years working as an avalanche forecaster in an area with an active avalanche program.
●    Canadian Avalanche Association Professional Member.
●    Additional CAA courses completed are considered an asset. 
●    Previous experience supervising an active avalanche program considered an asset. 
●    Class 5 British Columbia Drivers License
●    High School Graduate.

SKILLS AND ABILITIES:
●    Strong leadership, communication, and interpersonal skills.
●    Ability to understand Worksafe procedures and ensure their implementation. 
●    Ability to oversee a department and ensure its success. 
●    Ability to remain organized and level headed in a variety of emergency situations.
●    Ability to prioritize projects to ensure their completion.
●    Recognizes the cause of risk and is familiar with current industry risk control measures.
●    Advanced Skiing Ability.  
●    Able to ski with considerable loads and patient toboggans.
●    Able to perform search and rescue activities
●    Able to work in extreme weather conditions.
●    Able to work in early morning hours and for extended periods

Are you the person who loves to showcase their organizational, leadership and guest services skills while bringing your creativity to work everyday, then this might be your perfect position!!  This is a multi-faceted position with a strong focus on Whitewater Culture and branding, building strong relationships with resort guests, suppliers, and staff.  Your skills will be valuable as you ensure inventory control, uniform management, team development, and creative design layout.

Job Title: Retail Supervisor

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: General Manager Resort Experience

Employment Status/Type: Full-Time, Year Round (August - May)

Compensation: DOE

JOB SYNOPSIS:

Under the guidance and supervision of the General Manager Resort Experience, the Retail Supervisor provides leadership, coaching, management, and direction for the Retail Store department.  The Retail Supervisor’s primary role is to drive exceptional guest experience, build strong supplier relationships, ensure service and financial targets are met, retail outlets are well merchandised with unique and exciting products, and daily management of the outlets day-to-day operations with a continued focus on Whitewater’s company culture and branding.

Key areas of responsibility include analyzing and understanding operational flows to streamline bottlenecks in process, brand management in collaboration with the Sales & Marketing team, inventory controls, uniform management, well-rounded product knowledge, design and store layout, ensuring financial growth through driving sales, managing expenses whilst implementing plans for increased profitability.

IMMEDIATE REPORTS:

Retail Representative

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations, planning, and development including sourcing local and sustainable products when possible.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, Communicable Disease Prevention Program (CDPP), Employee Handbook.
• Manage department Key Performance Indicators (KPIs) to achieve organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices as it pertains to your department.
• Contribute to the department, and ultimately the resorts, financial growth through driving sales, managing expenses and inventory whilst implementing plans for increased profitability.  
• Accountable for ensuring all operational standards are achieved.
• Training, scheduling and supervising of retail staff in guest service as well as sales and product knowledge to deliver outstanding customer service and meet sales goals.
• Ordering, cleaning & maintaining and inventory of uniforms for all departments.
• Working with the Sales & Marketing Team to create distinctive and exciting graphic design layouts of Whitewater branded clothing and stickers while maintaining the uniqueness of the Whitewater vibe and brand.
• Source out stylish, functional clothing and active outerwear as well as a selection of unique souvenir options.
• Responsible for placing all purchasing orders and managing inventory for the retail shop for all Whitewater retail outlets.
• Work with the GM of Resort Experience to plan and execute a yearly budget along with sales forecasts and targets.
• Providing excellent and knowledgeable service to guests throughout the season.
• Set up in-store displays, restocking merchandise and keeping the store looking fresh and new by rotating stock.  
• Perform other related duties, tasks and responsibilities as required from time to time.
• Must be willing to travel to the mountain and work weekends and holidays as required.  

REQUIRED QUALIFICATIONS / EDUCATION:

• Previous retail experience with a minimum of 1 year purchasing & merchandising experience
• Computer and cash handling experience
• Previous experience with Adobe Illustrator and graphic design considered a strong asset

SKILLS & ABILITIES:

• Excellent written & verbal communication skills
• Ability to build and maintain key relationships with brand partners, sales reps and guests

The Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests.

Job Title: Sous Chef

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Head Chef

Employment Status/Type: Full time, seasonal

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Head Chef, the Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef with menu planning, ordering and inventory, coordinating staff duties, food preparation and general administration duties, as well as providing leadership at the peer level.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests. 

Key areas of responsibility include assisting with scheduling, food preparation, quality, consistency, cleanliness, and sanitation of work areas and equipment that meet and exceed established standards, act as team lead in the absence of the Chef, and assist the team in ensuring kitchen procedures are carried out completely for each shift.

SUMMARY OF RESPONSIBILITIES:

• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Champion a sustainable approach in daily operations.
• Managing cost of goods and services by detailed ordering and inventory management
• Ensure food is received, stored, handled and prepared in a hygienic and Food Safe compliant manner.
• Coordination of morning prep list completion and front line set up. 
• Ensuring customers receive friendly and efficient service.
• Assist with menu planning, including specials, soups, salads and catering events.
• Constant monitoring of prepped food levels and supplies.
• Preparing prep list according to anticipated volumes. 
• Completing freezer pull list according to anticipated volumes. 
• Ensuring that temperature and sanitizer logs are completed daily.
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff.
• Keep a clean, organized and safe working area at all times.
• Implement all risk management procedures as per Whitewater Ski Resort.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
• Perform other related duties, tasks and responsibilities as required from time to time

REQUIRED QUALIFICATIONS / EDUCATION:

• 1-2 years previous experience in a food preparation role in a professional dining establishment.
• Previous experience leading a line and ensuring food and presentation standards are maintained.
• Culinary training, education or diploma is an asset.
• Food Safe or other food handling certification is an asset.

SKILLS & ABILITIES:

• Superior communication skills including the ability to retain, coach, mentor and develop staff.
• Ability to multitask in a fast paced environment.
• Demonstrated passion for high-quality culinary practices.
• Leadership and supervisor experience an asset.
• Mature and reliable
• Must be self-motivated and be able to motivate a team.
• Strong organizational and time management skills with the ability to multi - task and coordinate multiple functions and activities. 
• Possesses knowledge and understanding of employment standards specifically in areas of scheduling and ambassador discipline.
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiar with catering software systems as asset.
• Must be able to lift 50 pounds.

Daylodge Line Cook -  Whitewater’s food is truly legendary and it all begins in our kitchen.  As a Line Cook, you’ll be part of the world-class culinary team with the primary goal of providing exceptional food and service. Completing the daily prep list for our famous Glory Bowl, or one of our many unbelievable burgers is only the beginning.  This position is for you if you want to work in a supportive, energetic, and cohesive team environment. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Minimum Qualifications: 1 year of experience in a restaurant or cafeteria and Food Safe Level 1.

Eggs, bacon, hashbrowns… sound delicious, doesn’t it? Whitewater breakfasts power some of the world’s best skiers, snowboarders, patrollers, and even the odd groomer shredder. Food and snow are what we’re known for and being part of our kitchen team is something you’ll be proud of. Come work with some of the best in the business as a ‘breakfast cook”.  Responsibilities include being able to crack an egg and cook it in a variety of styles while also working in a fast-paced, team-based environment. This position also helps the cafe service to lunch service once breakfast is over. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Minimum Qualifications: 2 years previous line cook experience including breakfast experience and Food Safe Level 1.

Bring your creativity and sandwich knowledge to this roll (pun intended!). From preparing daily gourmet grab-and-go sandwiches to whipping up delicious sandwich creations, we’re looking for one-of-a-kind sandwich masters. Applicants should be organized, efficient, and know what delicious food is. You’ll be working in a fast-paced, enjoyable, environment where your creations will be enjoyed by many. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible,  it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Providing high-quality, friendly, and efficient service by mixing and serving hot beverages and prepared snacks to guests are all part of the job. Responsibilities include staying calm under pressure (with such delicious baked goods freshly prepared it does tend to get busy), keeping a clean, organized safe working environment, cash handling as well as doing latte art of Sam Kuch throwing a quark 7’s.  This position engages with almost all levels of management, staff, guests, and volunteers, so a positive and stoked personality is a must!

Minimum Qualifications: 1-year of barista experience, computer, and cash handling experience considered an asset. Must be organized and self-motivated.

Scones, muffins, cookies, legendary cinnamon buns and more. We are seeking a self-motivated baker extraordinaire that is responsible for baking and creating mouth watering snacks (the cinnamon buns could really be classified as a meal).  The Baker will execute and improve recipes, keep a clean and tidy work environment, respect all food safe practices and will assist with the ordering of all baking ingredients. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible,  it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.   

Please note:   This position starts at 5:00 am therefore applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Minimum Qualifications: 1-2 years’ work experience as a baker, Food Safe Level 1, Baker’s papers or courses considered an asset

Gain experience in a world-class kitchen while working under the direction of the Head Chef to maintain the highest quality of cleanliness in all food service areas and service equipment. You are a key member of the culinary team as your talents will ensure our guests consistently receive impeccable meals without delay, while assisting the resort's sustainability initiatives by ensuring limited use of disposable serving products.  Responsible for ensuring dishes and kitchen wares get washed and sanitized in a timely fashion, and in good working condition, reporting any deficiencies. This position is perfect for those looking to grow or for those who just want to clean dishes and crush pow laps on their days off. 

Minimum Qualifications: Must be an organized and efficient worker who has experience working in a fast-paced environment. Previous experience is considered an asset.

For individuals with a multitude of talents and the ability to multitask, this may be for you!  Your day will not be boring and will bring your talents of guest relations, cash handling, menu planning, prep work and cooking to the forefront with the ultimate goal of providing an exceptional guest experience.

In case you didn’t know, Glory Lodge is a little satellite lodge to our main Day Lodge, located on the backside of Whitewater and near the bottom of the Glory Chair.  Glory Lodge is known for our great menu and relaxed cozy atmosphere.

Minimum Qualifications: Cooking experience is an asset; however, not a requirement as training and support will be provided!

As a Front of House team member, you will be responsible for enhancing the quality of our guests' experience in our Day Lodge by providing a fun and positive experience for staff and guests alike.  You will be a knowledge expert for all menu items of the food and beverage departments and the main liaison with our world-renowned dining experience for guests. It’s a pretty delicious job really.

Success in this position includes taking guests' food and beverage orders, bussing, restocking grab-and-go items and coffee stations, food expediting, cash handling, and managing our waste as per our sustainability program. Must be guest service oriented and love food.

Minimum Qualifications: Experience and Serving It Right is considered an asset. Must be organized, multi-tasker, and self-motivated.

Some argue this is one of the best jobs on the mountain. A perfect balance of working and riding daily as you are cleaning the lodge after hours.  This person should take pride in maintaining a clean facility by completing various tasks while keeping an eye out for safety. This role is the foundation of the resort experience! You will need to work at a fast pace and maintain a high standard of cleanliness. Must be reliable and have excellent references. As this shift is a night shift you will need a 4x4 vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions. We are looking for a self starter who is able to work alone. 

Please note:    This job is physically demanding and will require you to be able to lift 50lbs.  There will be a required criminal record check before you officially sign the employment contract.  This position works into the evening hours, therefore applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Minimum Qualifications: Previous experience in janitorial work and basic chemical knowledge required.

This position requires a person who is all about exceptional customer service to ensure a great resort experience within our culinary world.  You will be working alongside the Front of House Supervisor in supporting them as well as the Food and Beverage Team.  Bring your high energy, strong administrative and organizational skills, and exceptional communication and join this amazing team.

Job Title: Front of House Assistant Supervisor

Location: Whitewater Ski Resort

Department: Food & Beverage

Reports to: Front of House Supervisor

Employment Status/Type: Full-time Seasonal

Compensation: DOE 

JOB SYNOPSIS:

Under the guidance and supervision of the Front of House Supervisor, you will assist  the Food and Beverage team in providing an exceptional culinary resort experience for our guests. The Front Of House Assistant Supervisor’s primary role is supporting the Front of House Supervisor and Food & Beverage team, being a champion in sustainability initiatives, and ensuring smooth food service.

Key areas of responsibility include assisting in department recruiting, scheduling front of house staff, coaching and mentoring staff, overseeing food service, and managing inventory of all relevant products and supplies.   You will act as a team lead in the absence of the Front of House Supervisor and assist the team in ensuring high quality customer service.

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Participate in hiring and training staff for the Front Of House team.
• Assist in ordering and maintaining inventory for all front of house products and supplies
• Resolve customer complaints as well as any internal conflicts between staff on FOH supervisor’s days off
• Assist in  food service, including acting as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer.
• Ensure opening and closing duties are well done each day in a high quality manner
• Ensure communication between the Front of House & Back of House is positive and professional
• Support the Bar team in ensuring a top level service is experienced by all guests in the lodge
• Ensure health and safety regulations are practiced by all staff members
• Ensure all areas of the lodge are tidy & well organized, including performing daily washroom checks
• Provide a positive, memorable and outstanding guest experience
• Perform other related duties, tasks and responsibilities as required from time to time.
• Promote Whitewater’s safety culture by supporting the Front of House Supervisor in reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
• Work with the Front of House Supervisor to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.

REQUIRED QUALIFICATIONS / EDUCATION:

• Tourism or Business Certification an asset, 
• Food & Beverage Serving it Right
• Food safe Level 1
• Point of Service Experience an asset

SKILLS & ABILITIES:

• Previous leadership experience, preferably in food & beverage sector
• Excellent team player
• Strong organization and administrative skills
• Familiarity with the food & beverage industry
• Excellent customer service & communication skills
• Must be of legal age as you maybe supporting Coal Oil Johnny’s pub
• Computer and cash handling experience
• Must be willing to travel to the mountain as well as work weekends and holidays as required.

From backcountry gear to ball caps and local artisan gifts, the Whitewater Retail Representative will sell it all.   In this role, you will assist guests with their retail purchases whether they’re purchasing new gear for themselves or souvenirs of their trip to Whitewater.  Your product knowledge and excellent customer service will lead to the perfect purchase. Along with guest service in the retail shop, your responsibilities will include store displays, inventory management, re-stocking, and keeping the store looking fresh and new.

Minimum Qualifications: Personable, great communication skills, professional attitude, computer and cash handling experience. Previous retail experience is an asset.

Our rental shop has industry-leading equipment and the primary goal of the rental technician is to provide excellent service in order to help ensure that your guests have a safe and enjoyable experience while shredding.  You will ensure proper fitting and adjustment of both skis and snowboards for individual guest groups and school groups. Processing transactions and completing accurate daily cashouts are included in this role as is building stoke for all our guests! Our rental team is known for being the best in the biz, find out why by applying today!

Minimum Qualifications: Computer and cash handling experience. Previous rental shop and/or ski resort experience is considered an asset.

Are you the person who loves to showcase their organizational, leadership and guest services skills while bringing your creativity to work everyday, then this might be your perfect position!!  This is a multi-faceted position with a strong focus on Whitewater Culture and branding, building strong relationships with resort guests, suppliers, and staff.  Your skills will be valuable as you ensure inventory control, uniform management, team development, and creative design layout.

Job Title: Retail Supervisor

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: General Manager Resort Experience

Employment Status/Type: Full-Time, Year Round (August - May)

Compensation: DOE

JOB SYNOPSIS:

Under the guidance and supervision of the General Manager Resort Experience, the Retail Supervisor provides leadership, coaching, management, and direction for the Retail Store department.  The Retail Supervisor’s primary role is to drive exceptional guest experience, build strong supplier relationships, ensure service and financial targets are met, retail outlets are well merchandised with unique and exciting products, and daily management of the outlets day-to-day operations with a continued focus on Whitewater’s company culture and branding.

Key areas of responsibility include analyzing and understanding operational flows to streamline bottlenecks in process, brand management in collaboration with the Sales & Marketing team, inventory controls, uniform management, well-rounded product knowledge, design and store layout, ensuring financial growth through driving sales, managing expenses whilst implementing plans for increased profitability.

IMMEDIATE REPORTS:

Retail Representative

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations, planning, and development including sourcing local and sustainable products when possible.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, Communicable Disease Prevention Program (CDPP), Employee Handbook.
• Manage department Key Performance Indicators (KPIs) to achieve organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices as it pertains to your department.
• Contribute to the department, and ultimately the resorts, financial growth through driving sales, managing expenses and inventory whilst implementing plans for increased profitability.  
• Accountable for ensuring all operational standards are achieved.
• Training, scheduling and supervising of retail staff in guest service as well as sales and product knowledge to deliver outstanding customer service and meet sales goals.
• Ordering, cleaning & maintaining and inventory of uniforms for all departments.
• Working with the Sales & Marketing Team to create distinctive and exciting graphic design layouts of Whitewater branded clothing and stickers while maintaining the uniqueness of the Whitewater vibe and brand.
• Source out stylish, functional clothing and active outerwear as well as a selection of unique souvenir options.
• Responsible for placing all purchasing orders and managing inventory for the retail shop for all Whitewater retail outlets.
• Work with the GM of Resort Experience to plan and execute a yearly budget along with sales forecasts and targets.
• Providing excellent and knowledgeable service to guests throughout the season.
• Set up in-store displays, restocking merchandise and keeping the store looking fresh and new by rotating stock.  
• Perform other related duties, tasks and responsibilities as required from time to time.
• Must be willing to travel to the mountain and work weekends and holidays as required.  

REQUIRED QUALIFICATIONS / EDUCATION:

• Previous retail experience with a minimum of 1 year purchasing & merchandising experience
• Computer and cash handling experience
• Previous experience with Adobe Illustrator and graphic design considered a strong asset

SKILLS & ABILITIES:

• Excellent written & verbal communication skills
• Ability to build and maintain key relationships with brand partners, sales reps and guests

The Sales Coordinator is one part of the dynamic Sales & Marketing Team.  As a key team member, you will be working to ensure Whitewater's strong brand presence, building long-lasting relationships with many working partners and tour operators, and providing exceptional guest service.  Assisting the Sales & Marketing team in planning and development of Whitewater's marketing strategy and growing sales is another key aspect of this role resulting in an incredible destination experience.  Closing date is August 16th, 2022.

Job Title: Sales Coordinator

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Sales and Marketing Director

Employment Status/Type:Full-time seasonal

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Sales and Marketing Director, the Sales Coordinator  will be responsible for maintaining Whitewater’s strong brand presence with local, national, and international tour operators.. As an employee of the resort your mandate is to ensure our working partners, and all guests  receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.

Key areas of responsibility include assisting in the planning and development of the resort’s overall marketing strategy, maintaining strong relationships with group leaders and tour operators.  As a part of the Sales Coordinator role you will be responsible for growing the sales of the resort while also supporting the Sales and Marketing team in a variety of tasks.

SUMMARY OF RESPONSIBILITIES:

• Act as a Brand Ambassador of Whitewater Ski Resort.
• Champion a sustainable approach in daily operations, planning, and development.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook
• Maintain current knowledge of legal standards pertaining to waivers and OHS practices.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational sales goals.
• Be familiar with all Whitewater and Nelson products, as you will act as an information resource.
• Travel to various consumer and industry shows to promote the Whitewater brand.
• Work closely with hotel partners to promote the full destination experience 
• Administer wholesale rates, contracts, and quotes.
• Supervise and oversee group and wholesale bookings, as well as coordinate logistics.
• Ensure communication is consistent between the Sales role and all other departments.
• Organize, coordinate, and conduct familiarization tours.
• Maintain a database of all visits, inquiries, and leads.
• Oversee donations requests and fulfillment.
• Manage website sales content, both internally and on 3rd party sites.
• Assist with the creation of promotional materials and sales collateral
• Assist other departments as needed to provide a first class guest experience.
• Cover various department roles and administrative tasks as required in peak times.
• Perform other related duties, tasks and responsibilities as required from time to time

REQUIRED QUALIFICATIONS / EDUCATION:

• 2 years experience in a sales environment
• Ski Industry experience is preferred 
• Proven track record in tourism, guest services, and as a team player
• Highly computer literate, including proficiency with Microsoft Office suite

SKILLS & ABILITIES:

• Sales experience an asset
• Local knowledge, both destination and resort
• Ability to accommodate a flexible work schedule
• Ability to work throughout North America
• Polished interpersonal skills
• Effective communication with senior management, supervisors, and other industry professionals.
• Excellent organizational skills and detail-oriented
• Able to respond quickly in a dynamic and changing environment
• Flexible, assertive, outgoing, and enthusiastic
• Ability to work independently as well as in a team environment
• Skiing or snowboarding at an advanced or above ability level would be an asset

Bring your creativty to this great role within our Sales & Marketing Team.  Content and events are key in maintaining Whitewater's brand presence and ensuring a memorable guest experience.  If you love to create videos, stills and written content plus have a strength in events management then this position is for you.  This position is dynamic in nature and everyday brings a new challenge and learning opportunity.  Closing date is August 16th, 2022.

Job Title: Event and Content Coordinator

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Sales and Marketing Director

Employment Status/Type:  Full Time Seasonal

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Sales and Marketing Director, the Event and Content Coordinator’s primary role is to maintain Whitewater’s strong brand presence through the creation of videos, stills, and written content as well as executing Whitewater’s key events with support from the Sales and Marketing team. As an employee of the resort your mandate is to ensure our guests, working partners and sponsors receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.

Key areas of responsibility of this role is to support the Sales and Marketing Director and the Marketing Coordinator in the implementation and execution of the Resort's strategic marketing plan, with a specific focus on events and content generation.

SUMMARY OF RESPONSIBILITIES:

• Act as a Brand Ambassador of Whitewater Ski Resort
• Champion a sustainable approach in daily operations, planning, and development.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals
• Embrace, promote and follow Whitewater’s mission statement and values
• Maintain current knowledge of legal standards pertaining to waivers and OHS practices.
• Work with the Sales and Marketing Director and the Marketing Coordinator to execute the annual strategic marketing plan in order to attract potential customers and help educate all existing customers on various programs and happenings at Whitewater
• Responsible for executing all of the resort event with the oversight of the Sales & Marketing Director and in coordination with the other members of the Sales & Marketing team
• including budget management, development, event logistics, publicity, advertising, and execution
• Ensure communication is consistent between the Sales & Marketing team and all other departments
• Create content pre, during, and post events
• Edit all content created to align with the Whitewater Brand and to ensure consistency
• Produce valuable and engaging content for the Whitewater website and blog
• Act as an information resource, you must be familiar with all Whitewater and Nelson products, policies, and procedures.
• Provide support with media and public relations as required
• Perform other related duties, tasks and responsibilities as required from time to time

REQUIRED QUALIFICATIONS / EDUCATION:

• A degree/diploma in Marketing or event management is an asset.
• Experience organizing and executing events is an asset.
• Proficient with basic film equipment and editing software (think Iphone and microphones).
• Basic Experience with Microsoft Office, Adobe Photoshop, Illustrator, In Design, and or Canva/ other editing software.

Considered an asset

• Advanced Experience with Microsoft Office, Adobe Photoshop, Illustrator, In Design, and Canva
• Intermediate to advanced experience in photography or film

SKILLS & ABILITIES:

• Detail-oriented and multi-tasker
• Exceptional communication and guest service skills
• Ability to work independently as well as in a team environment
• Effective communication with senior management, supervisors, and other industry professionals.
• Able to respond quickly in a dynamic and changing environment
• Skiing or snowboarding at an advanced or above ability level
• Must be willing to travel to the mountain and work weekends and holidays as required
• Please note:  Must be willing to travel to the mountain, work evenings, weekend and holidays as required to accommodate event schedules.

Whitewater is looking for the talented invididual who will continue to build Whitewater's brand both locally and within the destination markets.  You will be assisting with the planning and development of the marketing strategy, managing social media, and executing the marketing and social media strategies.  You'll have involvement in marketing collateral creation, content curation, event management, copywriting, and much more!!  Closing date is August 16th, 2022.

Job Title: Marketing Coordinator 

Location: Whitewater Ski Resort

Department: Indoor Operations

Reports to: Sales and Marketing Director

Employment Status/Type: Full Time Seasonal

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Sales and Marketing Director, the Marketing Coordinator  will be responsible for maintaining Whitewater’s strong brand presence both in the local community, in the destination market, as well as on all social media channels.  As an employee of the resort your mandate is to ensure our guests, working partners and sponsors receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.

Key areas of responsibility include assisting in the planning and development of the resort’s overall marketing strategy, maintaining a strong social media presence, and executing the marketing and social media strategy. As a part of this implementation, you will be responsible for assisting in managing the resort’s marketing communications, both internal and external. You will also be responsible for aiding public relations, media duties, and in the creation of sales and marketing collateral.

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations, planning, and development.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals
• Embrace, promote and follow Whitewater’s mission statement and values
• Act as a Brand Ambassador of Whitewater Ski Resort.
• Oversee Whitewater’s social media channels with support from other members of the Marketing and Sales team
• Work with the Sales & Marketing team to develop, implement, and execute the annual strategic marketing and strategic social media plan in order to attract potential customers and retain existing ones.
• Involvement in marketing collateral creation, content curation, event management, copywriting, and much more.
• Produce valuable and engaging content for the Whitewater social media channels, website, newsletter, and various other communication channels
• Assist with sponsorship development and fulfillment.
• Provide support with media and other public relations duties as required.
• Work in close collaboration with the Sales Coordinator to assist in providing collateral that was consistent with the Whitewater brand and work in partnership to drive revenue to the resort 
• Acting as an information resource, you must be familiar with all Whitewater and the Nelson area products
• Adhere to all resort policies and procedures.
• Perform other related duties, tasks and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• 2 years industry experience in marketing, social media, communications and/or design.
• Diploma in Marketing or Communications or relevant field.
• Proficient with website management, social media, and performance measuring tools.
• Proficient at reading and understanding Google analytics
• Experience adhering to brand standards with Adobe creative suite or other professional design software.
• Experience with Google Suite, Microsoft Office and other collaboration tools such as Canva.
• Experience with Project Management software such as Basecamp is an asset.

SKILLS & ABILITIES:

• Excellent organizational skills and detail-oriented.
• Ability to manage multiple projects concurrently.
• Able to respond quickly in a dynamic and changing environment
• Exceptional communication and guest service skills.
• Ability to work independently as well as in a team environment.
• Effective communication with senior management, supervisors, and other industry professionals.
• Skiing or snowboarding at an advanced or above ability level would be an asset

If you are passionate about enhancing the quality of our guests' experience on the mountain and being the main liaison for guests, then this position is for you.    You will be a knowledge expert for Whitewater’s terrain, events, and services as well as an important information resource for Nelson and the surrounding area. You’ll need to know Whitewater’s products inside and out as well as which powder runs are best if a guest is on the first chair or last. In this position, you will become a part of not only the Whitewater community but the community itself by making long-lasting relationships with your colleagues and guests.  

Days will include selling day tickets, season passes, and other ticket/pass products, reconciling daily cash-outs, managing the lost and found system, and handling guest inquiries/compliments/complaints in a professional and friendly manner. As a key part of the resort experience team, you will often be asked to assist other departments, such as with Outdoor Guest Services, ticket checking at the base of the lifts, or assisting the Front of House department. 

Minimum Qualifications: Excellent people and communication skills, computer and cash handling experience. Previous Guest Services experience is an asset.

Often the first point of contact for guests, this role is an integral part of the resort experience. Responsible for parking lot duties, snow removal around buildings, and a number of other duties to help ensure our guests have a safe and enjoyable visit. Your ongoing personal interaction with our Guests will foster a friendly relationship that they will look forward to renewing continually. You will be a knowledge expert on Whitewater’s terrain, events, and services as well as an important information resource for Nelson and the surrounding area. As a key part of the resort experience team, you will often be asked to assist other departments, such as with Indoor Guest Services, ticket checking at the base of the lifts, or assisting the mountain safety team. 

Please note:  Class 4 is an asset.

Minimum Qualifications: Physically fit- needing the ability to perform very physical duties for long hours in inclement weather; an aptitude and desire to be in guest service, and true enjoyment of the outdoors.

Are you an outdoor person?  Thrive in a team environment and a champion for safety and guest experience - Look no further!  As an integral part of the Lift Operations team, responsibilities include safe loading and unloading of passengers on the lifts; snow shoveling and ramp maintenance; station set-up and teardown on a daily basis; and a number of other duties to help ensure our guests have a safe and memorable recreation experience. Keeping the stoke high and sharing the passion of skiing and snowboarding with guests daily is all part of the fun!

Minimum Qualifications: Physically fit- needing the ability to perform very physical duties for long hours in inclement weather, an aptitude and desire to be in guest services, the ability to ski/snowboard, and a true enjoyment of the outdoors.

Work Term: Seasonal 

As a Loader Operator at Whitewater, you play a key role regarding safety and guest experience.  Maintaining and clearing the parking areas is vital in the smooth day to day operations at Whitewater ensuring staff and guests have a safe and easy access to the ski area.  This is a night shift position which is weather dependent and will alternate between 4 shifts one week and 3 shifts the next.  Ability to work weekends and holidays.

Please note:  Applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Qualifications:

• Previous heavy duty equipment operation experience, preferably in a loader
• Clean driving record 

Summary of Responsibilities: 

• Pre & post run inspections on the loader
• Clear all five main parking lots sufficiently to allow 2 wheel drive passenger vehicle access from the YRB maintained Whitewater road to all main facilities at Whitewater
• Level and maintain snow banks within all parking lots
• Perform light maintenance duties on loader and detail/report any major issues to Heavy Duty Equipment Supervisor in a timely fashion
• Ensure safe operating procedures 
• Other duties as assigned

The Day Auditor is a key member of the Finance Team so if you love numbers, this is for you.  Responsible for maintaining mountain cash controls and completion of daily stat reports; overseeing all cash-out procedures for each department, verifying and consolidating all deposits, preparing daily cash reports, maintaining and balancing the main change float, balancing POS machines on a daily basis, supply change to other cashiers, prepare change order regularly, accurately count tickets and cash at the end of the day for departmental cash-outs, inventory and ticket stock, transport final deposit to the bank, and other tasks as assigned. Secret tip about this role? It doesn’t start until 11 am (think morning powder laps people!).

Please note:   This position regularly leaves the mountain at 6 pm - 7 pm; therefore, applicants must have a safe and reliable 4WD vehicle or a very reliable and safe vehicle and be comfortable in extreme winter driving conditions.  There will be a required criminal record check before you officially sign the employment contract

Minimum Qualifications - 2 years of computer and cash handling experience, Own a reliable 4 WD vehicle, Customer Service Experience.

Whitewater is seeking a Finance Director to become part of the Whitewater team working closely with the VP of Development, General Managers, and Knee Deep Development Corporation.  This person would be a results-oriented finance professional (CPA/CGA), invested in the organization's long-term financial health and growth, can guide the Finance team, and does not mind taking a lap or two on the mountain for an outstanding work-life balance!   Please see job description below for further details.  Closing date is August 26th, 2022.

Job Title:        Finance Director 

Location:        Whitewater Downtown Office

Department:  Senior Management

Reports to:     VP Development

Employment Status/Type: Year-Round, Full-Time

Compensation: DOE

JOB SYNOPSIS:

Under the guidance of the General Manager and VP of Development, the Finance Director plans, directs and coordinates the financial, accounting, and administrative activities of the operation for Knee Deep Development Corporation and all its subsidiaries, including Whitewater Ski Resort.

Key areas of responsibility include overall corporate financial risk management, preparing financial statements and reports for upper management and Board of Directors (BOD). This includes evaluating business finance requirements, finances of the operation and forecasts, records management, supervision of the accounting, finance and office administration team, management of internal control policies and procedures, and management of payroll administrative processes.     

IMMEDIATE REPORTS:

Junior Accountant

Revenue Accountant

Downtown Office Administrator

SUMMARY OF RESPONSIBILITIES:

• Manage and supervise all accounting functions including billing, Account Receivable, Accounts Payable, General Ledger, Cost Accounting, Inventory Accounting, and Revenue Recognition.
• Recruit, train, and performance manage the Finance and Administration team.
• Identify and foster the skills of your team members providing the necessary coaching to develop employee value; prioritizing succession planning within the department.
• Ensure staff are fulling raining in Point of sale operations, policies, and procedures.
• Perform financial forecasting and manage the preparation of required monthly and yearly financial statements, analyses, and reports for delivery to management and Board of Directors
• Coordinate the preparation of all government regulatory reporting and ensure timely compliance
• Support month-end and year-end close process
• Ensure quality control over financial transactions and financial reporting
• Develop, audit, and document business processes and accounting policies to maintain and strengthen internal controls
• Drive the financial planning of the company by analyzing its performance and risks
• Setting up, overseeing, and maintaining the company’s finance IT system
• Retain constant awareness of the company’s financial position and act to prevent problems
• Champion a sustainable approach in daily operations, planning, and development.
• Manage to achieve department Key Performance Indicators (KPIs) to achieve organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.
• Management of the downtown office operations.
• Additional Human Resources and Occupational Health & Safety administration duties as necessary
• Highly knowledgeable with all Point of Sale (POS) and inventory management software. Assist with back of systems setup, including security, payment and product items, and integration with accounting software.
• Promotes and maintains positive corporate relations within the community and guests.
• Monitor and analyze monthly operating results against budgets. Work closely with department managers to develop business plans and provide advice and guidance to managers in respect to all accounting matters. Recommend benchmarks for measuring financial and operating performance.
• Maintains and monitors compliance with all administrative licenses including Food and Beverage liquor licenses, insurance, passenger transportation, Technical Safety BC, etc.
• Assist with special reporting and analysis projects
• Perform other related duties, tasks and responsibilities as required from time to time by Management and Board of Directors

REQUIRED QUALIFICATIONS / EDUCATION:

• Advanced degree in Accounting, CPA/CGA or equivalent is an asset
• 5+ years of equivalent accounting experience and related financial experience
• Thorough knowledge of accounting principles and procedures and up to date regulatory knowledge
• Experience with creating financial statements
• Experience with general ledger functions and the month-end/year-end close process
• Excellent accounting software user (e.g. Quickbooks) and administration skills (e.g Microsoft and Google Suites)

SKILLS & ABILITIES:

• An analytical mind with a strategic ability
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Knowledge of ski industry or hospitality operations
• Must possess extreme attention to detail.

Whitewater's downtown office is seeking someone who brings exceptional guest service and superb administrative skills resulting in a friendly and memorable guest experience.  You will gain an expertise in all facets of the business, from selling lift ticket and pass products, down to retail/rentals and snow school.   You will assist multiple departments with various administrative tasks, including refunds, invoices, filing, and records management.  Closing date is August 24th, 2022.

Job Title: Office Administrator

Location: Downtown Office

Department: Finance & Administration

Reports to: Finance Director 

Employment Status/Type: Seasonal - Full-Time September to April (weather dependant)

Compensation: DOE

JOB SYNOPSIS:

Under the guidance and supervision of the Finance Director, in collaboration with the Guest Services Manager, the Office Administrator’s primary role is to enhance the experience of our guests’ day at Whitewater.  You will act as an information resource for the mountain and the Nelson area. Your interaction with our guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.

As the first face our customers see in the downtown office, you’ll gain a lot of expertise in all facets of the business, from selling lift ticket and pass products, down to retail/rentals and snow school. Key areas of responsibility include managing the main reception phoneline, coordinating shipping and receiving, selling a variety of the resort's products including lift, lesson and retail, and reconciling daily sales. You will assist multiple departments with various administrative tasks, including refunds, invoices, filing, and records management.  You will work closely with the Guest Services team to ensure you have the most up to date information regarding conditions, events, policies and procedures, and occasionally work shifts at the mountain to support the team. 

SUMMARY OF RESPONSIBILITIES:

• Champion a sustainable approach in daily operations, planning, and development.
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, Communicable Disease Prevention Plan (CDPP), Employee Handbook.
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals
• Embrace, promote and follow Whitewater’s mission statement and values
• Maintain current knowledge of legal standards pertaining to waivers, and Occupational Health and Safety (OH&S) practices as it pertains to your area.
• Ensuring the efficient operation of the Downtown office, including making sure that the guests receive a professional and warm welcome
• Guest relations including managing the main phone line and email inquiries
• Acting as an information resource, you must be familiar with all Whitewater products, policies and procedures.
• Sale of season passes, tickets, programs, & services
• Selling retail items and managing inventory in collaboration with the Retail Supervisor
• Assist with the sale of snow school programs
• Tracking and returning lost & found Items
• Cash handling (opening and closing duties)
• Managing of shipping and receiving of resort goods and packages both externally and internally
• General administrative duties
• Perform other related duties, tasks and responsibilities as required from time to time

REQUIRED QUALIFICATIONS / EDUCATION:

• Office Administration, Tourism, or Business Certificate an asset
• Office Experience an asset, preferably 1 year experience
• Ski Industry knowledge is an asset
• Proficient with Microsoft Office and Adobe products

SKILLS & ABILITIES:

• Detail-oriented and multi-tasker
• Exceptional Guest Service skills
• Demonstrate excellent organization and time management skills
• Cash handling experience
• Ability to work independently and take initiative
• Ability to handle difficult customer interactions

As a Snow School professional you are counted on for the enhancement of the quality of our guests' skiing day. You are responsible for teaching skiing snowboarding and/or telemark skiing lessons in a professional thorough manner in accordance with the standards set forth by the CSIA/CASI and Whitewater Ski Resort. You will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater. 

Please note:  A Criminal Records Check will be required upon hire.

Minimum Qualifications: CSIA CASI CSCF or CANSI Level 1 certification with dues paid in full for the current season.

As a Freeride Coach, you are counted on for the advancement of our athletes' skiing progression over the season. You are responsible for coaching skiing in a professional and thorough manner in accordance with the standards set forth by the Whitewater Ski Resort.  Your personal interaction with our athletes will foster a friendly relationship that will help continue to make the Whitewater Freeride Team a leader in the freeriding community.

Minimum Qualifications: CSIA Level 1 or IFSA L100 certification with dues paid in full for the current season & Current Criminal record check.

 Imagine being the first point of contact for all those wishing to start or improve their riding ability; the feeling of satisfaction of matching the right program to the person or group.  Responsibilities include selling various lessons and programs that the Whitewater Snow School offers. By working with the Assistant Snow School Director and Snow School Director, you will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater.

Minimum Qualifications: Previous Snow School booking and cash handling experience is an asset, highly organized, excellent communication skills, and ability to quickly develop in-depth knowledge of the resort and snow school products..

CLOSING DATE IS AUGUST 21ST, 2022.

Job Title:    Avalanche Forecasting Supervisor
Location:     Whitewater Ski Resort
Department:     Snow Safety
Reports to:     Outdoor Operations Manager
Employment Status/Type: Seasonal Full-time, Nov – Apr (weather dependent)
Compensation: DOE

________________________________________
JOB SYNOPSIS:
Under the guidance and supervision of the Outdoor Operations Manager, the Avalanche Forecasting Supervisor is responsible for leading, implementing, and administering Whitewater’s Avalanche Risk Mitigation program resort wide.  Their primary role is to ensure the Avalanche Forecasting Department is performing to a high standard and operating effectively to achieve daily objectives in a safe manner. 
The key areas of responsibility include the delivery of the operational program for managing the avalanche risk present in the operation, oversee the collection of avalanche information, snowpack data, and weather from various locations in the area, ensure adequate training is provided to staff and public, and provide a program for the safe and secure storage, transportation, and handling of explosives in full compliance with all regulatory and ministry requirements. 

IMMEDIATE REPORTS:
Avalanche Forecasting Team

SUMMARY OF RESPONSIBILITIES:
●    Oversee and ensure the proper supervision and direction for all workers and guests in and around avalanche terrain.
●    Ensure a daily avalanche hazard assessment and forecast is completed by the team to the highest standard.
●    Oversee and lead the avalanche control program resort wide. This includes managing the resort's explosive program.
●    Ensure that the avalanche forecasting team is operating within the established operational thresholds (the operational risk band) and that terrain with elevated risk is closed to the public for their safety and mitigated with appropriate measures.
●    Oversee the avalanche related training and mentorship to employees, and ensure its success.
●    Ensure proper communication of information is being relaid to the public and staff with respect to avalanche risk management and current/predicted avalanche hazard to ensure the safety of those traveling in avalanche terrain. 
●    Ensure all avalanche procedures, manuals, and terrain atlas are reviewed annually and kept up to date.
●    Oversee avalanche terrain inventory and hazard mapping.
●    Oversee that all safe working procedures are being followed.
●    Oversee all resort weather observations and ensure they are being done in accordance with the CAA OGARS
●    Oversee all snowpack observations and ensure they are being done in accordance with the CAA OGARS
●    Ensure that accurate data is being recorded locally and reported on the InfoEx.
●    Ensure that accurate weather data is conveyed to other departments.
●    Investigate any near misses or incidents involving guests or staff in avalanche terrain and implement corrective measures. 
●    Ensure that information regarding closures and terrain restrictions are communicated to all relevant staff and/or the public.
●    Recognizes causes of risk, sets up and maintains signage, fencing and boundary markers to minimize skiing hazards.
●    Takes a lead role in avalanche education at the resort and works closely with the Avalanche Education Coordinator to ensure operational objectives are met.
●    Leads Avalanche Skills Training Level 1, Companion Rescue, and Managing Avalanche Terrain courses for adults and youth, as well as other staff.
●    Oversees the resort Avalanche Search and Rescue Program and ensures adequate training and competencies are maintained. 
●    Assume various roles in the incident command structure during avalanche or backcountry search and rescue operations, including but not limited to, Incident Commander, Task Force Leader, Avalanche  Safety Officer, or Operations Section Chief.
●    Provides consultation on proposed and/or existing terrain developments to management.
●    Oversees, develops, and implements new avalanche control measures in expanding terrain to ensure the safe opening of these areas and keeps management informed.
●    Administers first aid to injured guests and staff.
●    Transports injured skiers from the mountain to the First Aid room.
●    Investigates and records accident details according to established procedures including taking statements from witnesses and performing in-depth accident investigations.
●    Manage department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
●    Manage the department's budget and ensure it meets the department's Key Performance Indicators.
●    Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
●    Embrace and promote Whitewater’s mission statement and values.
●    Maintains current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
●    Other duties as required.

REQUIRED QUALIFICATIONS/EDUCATION:
●    NUEC Level 3 First Aid with advanced protocols or equivalent.
●    Avalanche Operations Level 2 From Canadian Avalanche Association. Level 3 an asset.
●    Work Safe BC Blasting Certificate for Avalanche Control- Helicopter Endorsement an asset. 
●    Minimum three years working as an avalanche forecaster in an area with an active avalanche program.
●    Canadian Avalanche Association Professional Member.
●    Additional CAA courses completed are considered an asset. 
●    Previous experience supervising an active avalanche program considered an asset. 
●    Class 5 British Columbia Drivers License
●    High School Graduate.

SKILLS AND ABILITIES:
●    Strong leadership, communication, and interpersonal skills.
●    Ability to understand Worksafe procedures and ensure their implementation. 
●    Ability to oversee a department and ensure its success. 
●    Ability to remain organized and level headed in a variety of emergency situations.
●    Ability to prioritize projects to ensure their completion.
●    Recognizes the cause of risk and is familiar with current industry risk control measures.
●    Advanced Skiing Ability.  
●    Able to ski with considerable loads and patient toboggans.
●    Able to perform search and rescue activities
●    Able to work in extreme weather conditions.
●    Able to work in early morning hours and for extended periods

Job Title:    Avalanche Forecaster
Location:     Whitewater Ski Resort
Department:     Snow Safety
Reports to:     Avalanche Forecasting Supervisor
Employment Status/Type: Seasonal Full-Time, Nov - Apr (weather depedent)
Compensation: DOE

________________________________________
JOB SYNOPSIS:
Under the guidance and supervision of the Avalanche Forecasting Supervisor, the Avalanche Forecaster is responsible for the daily monitoring of weather and snowpack conditions to create a hazard assessment and implement appropriate avalanche risk management decisions resort wide. This position is responsible for ensuring terrain that is affected by avalanches and extreme weather is safe for staff and the public.
The key areas of responsibility include; planning, overseeing and implementing avalanche control measures and training resort wide. The avalanche forecaster needs to be able to communicate avalanche hazards to staff members and guests effectively through social media updates, public bulletins, and other forms of public outreach. This role also requires proficiency in all aspects of avalanche search and rescue.

IMMEDIATE REPORTS:
None

SUMMARY OF RESPONSIBILITIES:
●    Providing supervision and direction for all workers and guests in and around avalanche terrain.
●    Provide a daily avalanche hazard assessment and forecast.
●    Oversee avalanche control program resort wide.
●    Ensure that avalanche risk within all open terrain is within operational thresholds (the operational risk band) and that terrain with elevated risk is closed to the public.
●    Provide training and mentorship to employees.
●    Provide information to guests and the public with respect to avalanche risk management.
●    Ensure accurate and timely weather observations are being recorded.
●    Ensure that adequate snowpack observations are being recorded.
●    Administers first aid to injured guests and staff.
●    Transports injured skiers from the mountain to the First Aid room.
●    Investigates and records accident details according to established procedures including taking statements from witnesses and performing in-depth accident investigations.
●    Investigate any near misses or incidents involving guests or staff and report to the program manager.
●    Ensure that information regarding closures and terrain restrictions are communicated to all relevant staff and/or the public.
●    Ensure that accurate data is being recorded locally and reported on the InfoEx.
●    Ensure that accurate weather data is conveyed to other departments.
●    Recognizes causes of risk, sets up and maintains signage, fencing and boundary markers to minimize skiing hazards.
●    Follows established working procedures and ensures safe working conditions for himself/herself and the mountain staff.
●    Lead Avalanche Skills Training Level 1, Companion Rescue, and Managing Avalanche Terrain courses for adults and youth, as well as other staff.
●    Assume various roles in the incident command structure during avalanche or backcountry search and rescue operations, including but not limited to, Task Force Leader, Avalanche Safety Officer, or Operations Section Chief.
●    Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
●    Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook.
●    Embrace and promote Whitewater’s mission statement and values.
●    Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
●    Other duties as required.

REQUIRED QUALIFICATIONS/EDUCATION:
●    NUEC Level 3 First Aid with advanced protocols or equivalent. 
●    Avalanche Operations Level 2 From Canadian Avalanche Association or Equivalent.
●    Work Safe BC Blasting Certificate for Avalanche Control.
●    Working toward Canadian Avalanche Association Professional Membership.
●    Minimum three years working in a patrol or forecasting role in an area with an active avalanche program.
●    Class 5 British Columbia Drivers License.
●    High School Graduate.

SKILLS AND ABILITIES:
●    Strong communication and interpersonal skills.
●    Ability to remain organized and level headed in a variety of emergency situations.
●    Recognizes cause of risk and is familiar with current industry risk control measures
●    Advanced Skiing Ability.  
●    Able to ski with considerable loads and patient toboggans.
●    Able to perform search and rescue activities
●    Able to work in extreme weather conditions.
●    Able to work in early morning hours and for extended periods
 

No day is the same in the mountain safety realm.  Daily responsibilities combine first aid for our Guests and Staff, coverage of mountain safety, assist in risk management within our ski area boundary to reduce and/or make aware hazards to skiers/boarders as they develop, participate in avalanche control risk management, incident rescue and reporting, disaster plans and first aid procedures, chair lift evacuations and self-evacuations, maintenance of ski runs, fence lines and equipment, morning and afternoon sweep, public education and policing of ski area, record keeping for avalanche control, inventories, and first aid and accident investigation reports.

Minimum Qualifications: Occupational First Aid Level III or 80 hour Advanced First Aid current CPR advanced skiing ability CAA Avalanche Operations Level I.

The volunteer program is a mentorship plan for new patrollers.  Volunteers will be given the opportunity to shadow an experienced patroller for 4 days in order to maximize orientation and learn the different patroller tasks and responsibilities. Responsible for providing first aid to injured guests and staff. As part of the team you will assist in risk management and general mountain safety in order to reduce or eliminate hazards, participate in avalanche control procedures, lift evacuations and search and rescue operations. 

This is a volunteer position which includes a season pass along with other benefits and requires a minimum commitment of 19 shifts over the season.

Minimum Qualifications: Avalanche Skills Training Level 1 & Occupational First Aid Level III or 80 hour Advanced First Aid.

The Dispatcher provides a critical communication link between all departments on the mountain and is responsible for all radio transmissions, receiving and responding to initial injuries, and monitoring safety procedures for personnel. The most important responsibility of a Whitewater Dispatcher is to act as an accurate scribe for all snow safety operations. The ability to remain calm in high-stress situations in order to ensure all necessary information is obtained and documented in a clear and concise manner is extremely important. The following skill set is highly beneficial for the position; attention to detail, clear communication skills, situational awareness, and project management.

Minimum Qualifications: Proficiency with Microsoft Office Programs typing Speed at least 40 wpm. Previous dispatch experience, first aid training, and knowledge of Whitewater terrain are considered an asset

Whitewater does not offer staff accommodation, however, Whitewater does offer a FREE staff shuttle from Nelson to the mountain, multiple times every day. We also have a staff Facebook page where staff can connect with one another and find suitable accommodations together.  If you're currently looking for housing, the Nelson Public Library has put together this great list of online resources to help you in your search CLICK HERE 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

Whitewater continues to put the health and safety of our community, which includes our staff and guests, as a number one priority. To achieve this during the COVID-19 pandemic, Whitewater will be requiring all staff to be fully vaccinated (2 doses) to ensure the maximum protection for themselves and others.

All employees will also be required to respect Whitewater's Communicable Disease Prevention Plan and the COVID Safety Plans that outline further safety protocols and procedures to ensure a safe workplace.

APPEARANCE POLICY:
Whitewater Ski Resort’s Appearance Policy is designed to support everyone in providing a consistent professional appearance to our customers and colleagues.  Management may choose to more strictly enforce components of this Policy but they cannot allow a relaxation of this Policy.

Appearance Mission Statement: Whitewater Ski Resort Ltd. (“Whitewater”) is a family resort where our employees provide the first impression to our guests. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. Whitewater aspires to a high standard of presentation and rely on your commitment to maintain a professional, well-groomed appearance while at work. Each employee is required to practice good habits of grooming, personal hygiene, and abide by all points noted below.  
 

Appearance Standards:
●    Employees must always present a clean, professional appearance. Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear.  Clothing with offensive or inappropriate designs or stamps are not allowed.
●    If you already have established facial hair such as a moustache, beard, and/or sideburns they are to be clean and neatly trimmed at all times otherwise the goal is to be clean shaven every day.
●    Hair must be clean and neatly groomed.  Hair left down should be behind the ears and if longer than collar length in the back, hair should be neatly tied back.
●    All staff must respect our Scent Free policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times. 
●    Jewellery must be worn in moderation, appear professional and must not interfere with job function or safety.  Tongue piercings are limited to one small stud which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes and there may also be amendments based on your position for safety reasons.
●    Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.
●    Clothing and grooming styles dictated by religion or ethnicity are exempt.

Staff Uniforms:
●    Employees are expected to dress in Whitewater Uniform attire unless the day’s tasks require otherwise.
●    Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (free skiing, days off, etc.).
●    Uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s. 
●    When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It cannot not be torn, faded or patched. Solid color leggings are allowed only with a shirt or skirt long enough to reach the mid thighs.
●    For indoor staff, button up uniform shirts must be worn as such and not open with an under shirt. This is to ensure the most professional and consistent presentation of our staff.
●    During the warmer spring days, if it is getting too warm for an employee to wear their provided outerwear, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still        identify you as personnel. Shirt graphic should be kept minimal and must not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
●    Appropriate footwear must be worn as per your department work environment as outlined within the Department Occupational Health & Safety Checklist. 
●    All headwear worn indoors must be Whitewater branded. 
●    For outdoor staff that are wearing helmets we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear.
●    All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging such as that which includes profanity. 
●    Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing your personal outerwear and not the provided uniform as it causes additional wear and tear.  
●    All outdoor uniforms, and kitchen uniforms, are required to be returned at the end of your employment.

Staff Uniform Name Tags:
●    Name tags are part of your uniform and must be worn at all times while on duty.
●    Name tags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s pub. 
 

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive several applications for Volly Patrol and start hiring after the early bird season pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

We operate from early December to early April.

Advice on finding accommodation in Nelson Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 15 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson & District Chamber of Commerce http://www.discovernelson.com/classifieds/category.php?id=28

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Nelson BC – Homes & rooms for rent (Facebook group)

Other sites: Kijiji – Nelson rentals