Employment

CLOSING DATE: October 13, 2024

Job Title:    Apprentice Heavy Duty Mechanic
Location:    Whitewater Ski Resort
Department:    Outdoor Operations
Reports to:    Vehicle Maintenance Supervisor 
Employment Status/Type: Year-Round. Full Time
Compensation: $20.40-$27.20 (DOE) alongside further persk and benefits.

________________________________________
JOB SYNOPSIS:
Under the direction and supervision of the Vehicle Maintenance Supervisor, the Apprentice Heavy Duty Mechanic will learn and develop the skills required to maintain and repair heavy-duty vehicles and equipment. This position is responsible for assisting in the daily, weekly, and annual maintenance of Snow Cats and other heavy duty fleet equipment (Excavator, Loader, and Skid Steer) at the resort. They will work closely with shop staff to ensure all equipment is maintained to the highest and safest standard to ensure smooth mountain operations.

The Apprentice Heavy Duty Mechanic will be a champion of Occupational Health and Safety policies and procedures as well as promote a positive work environment. 

IMMEDIATE REPORTS:
Shop Hands

SUMMARY OF RESPONSIBILITIES:
●    Assist in diagnosing, maintaining, and repairing a wide range of heavy-duty equipment around the resort.
●    Assist in diagnosing, maintaining, and repairing a wide range of small engine equipment around the resort such as Snow Mobiles, Quads and Side by Sides.
●    Perform routine maintenance tasks such as oil changes, filter replacements, lubrication, and inspections according to the manufacturer’s guidelines and established maintenance schedules.
●    Learn and apply troubleshooting techniques to identify and resolve mechanical issues efficiently and effectively.
●    Assist in the repair and replacement of faulty components and parts, including engines, transmissions, hydraulic systems, and electrical systems.
●    Clean and organize the shop area, ensuring tools and equipment are properly stored and maintained.
●    Collaborate with other maintenance team members to ensure timely completion of repairs and maintenance tasks.
●    Keep accurate records of maintenance repair activities, including work performed, parts used, and time spent on each task.
●    Attend training sessions and workshops to enhance technical knowledge and skills related to heavy-duty mechanics and ski hill equipment maintenance
●    Adhere to all environmental and regulatory guidelines pertaining to the maintenance and disposal of hazardous materials. 
●    Assist supervisor with monitoring and maintaining parts inventory. Bring forward when parts are low in inventory so they can be replenished. 
●    Work overtime and in adverse weather conditions, to quickly repair broken equipment and move it off the mountain.
●    Occasionally be on call overnight in the event of a breakdown. 
●    Ensure all Whitewater policies are adhered to as outlined in the current Employee Handbook as well as all applicable WCB regulations.
●    Assist with training operators in the use of snow cat and snow removal equipment.
●    Operate equipment as required.
●    Ensure operators fill out daily logs accurately.
●    Assist in emergency situations.
●    Using a sustainable approach in daily operations, planning, and development.
●    Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
●    Embrace and promote Whitewater’s mission statement and values.
●    Other duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:
●    Grade 12 Diploma or equivalent required.
●    Currently enrolled in a recognized apprenticeship program for Heavy Duty Mechanics considered an asset. 
●    Valid Class 5 Driver’s License required with clean drivers abstract.
●    Previous experience working in a shop considered an asset
●    Snow Cat mechanical experience is an asset.
●    Experience operating heavy equipment considered an asset. 
●    Good working knowledge of the current WCB regulations is an asset.

SKILLS & ABILITIES:
●    Strong leadership, communication, management, administrative and personnel skills.
●    Must be a team player and able to work well with others while maintaining a calm and positive attitude, sometimes during high stress.
●    Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
●    Working at heights.
●    Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
●    Advanced skiing or snowboarding ability is an asset.
●    Ability to work outside for extended periods in adverse weather conditions.
●    Must be willing to travel to the mountain and work weekends and holidays as required.
●    Self-motivated, mature, dependable, timely and able to work well with others.
●    Are proficient with Microsoft Office and other basic computer systems and applications.
 

CLOSING DATE: October 13, 2024

Job Title:    Apprentice Heavy Duty Mechanic
Location:    Whitewater Ski Resort
Department:    Outdoor Operations
Reports to:    Vehicle Maintenance Supervisor 
Employment Status/Type: Year-Round. Full Time
Compensation: $20.40-$27.20 (DOE) alongside further persk and benefits.

________________________________________
JOB SYNOPSIS:
Under the direction and supervision of the Vehicle Maintenance Supervisor, the Apprentice Heavy Duty Mechanic will learn and develop the skills required to maintain and repair heavy-duty vehicles and equipment. This position is responsible for assisting in the daily, weekly, and annual maintenance of Snow Cats and other heavy duty fleet equipment (Excavator, Loader, and Skid Steer) at the resort. They will work closely with shop staff to ensure all equipment is maintained to the highest and safest standard to ensure smooth mountain operations.

The Apprentice Heavy Duty Mechanic will be a champion of Occupational Health and Safety policies and procedures as well as promote a positive work environment. 

IMMEDIATE REPORTS:
Shop Hands

SUMMARY OF RESPONSIBILITIES:
●    Assist in diagnosing, maintaining, and repairing a wide range of heavy-duty equipment around the resort.
●    Assist in diagnosing, maintaining, and repairing a wide range of small engine equipment around the resort such as Snow Mobiles, Quads and Side by Sides.
●    Perform routine maintenance tasks such as oil changes, filter replacements, lubrication, and inspections according to the manufacturer’s guidelines and established maintenance schedules.
●    Learn and apply troubleshooting techniques to identify and resolve mechanical issues efficiently and effectively.
●    Assist in the repair and replacement of faulty components and parts, including engines, transmissions, hydraulic systems, and electrical systems.
●    Clean and organize the shop area, ensuring tools and equipment are properly stored and maintained.
●    Collaborate with other maintenance team members to ensure timely completion of repairs and maintenance tasks.
●    Keep accurate records of maintenance repair activities, including work performed, parts used, and time spent on each task.
●    Attend training sessions and workshops to enhance technical knowledge and skills related to heavy-duty mechanics and ski hill equipment maintenance
●    Adhere to all environmental and regulatory guidelines pertaining to the maintenance and disposal of hazardous materials. 
●    Assist supervisor with monitoring and maintaining parts inventory. Bring forward when parts are low in inventory so they can be replenished. 
●    Work overtime and in adverse weather conditions, to quickly repair broken equipment and move it off the mountain.
●    Occasionally be on call overnight in the event of a breakdown. 
●    Ensure all Whitewater policies are adhered to as outlined in the current Employee Handbook as well as all applicable WCB regulations.
●    Assist with training operators in the use of snow cat and snow removal equipment.
●    Operate equipment as required.
●    Ensure operators fill out daily logs accurately.
●    Assist in emergency situations.
●    Using a sustainable approach in daily operations, planning, and development.
●    Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
●    Embrace and promote Whitewater’s mission statement and values.
●    Other duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:
●    Grade 12 Diploma or equivalent required.
●    Currently enrolled in a recognized apprenticeship program for Heavy Duty Mechanics considered an asset. 
●    Valid Class 5 Driver’s License required with clean drivers abstract.
●    Previous experience working in a shop considered an asset
●    Snow Cat mechanical experience is an asset.
●    Experience operating heavy equipment considered an asset. 
●    Good working knowledge of the current WCB regulations is an asset.

SKILLS & ABILITIES:
●    Strong leadership, communication, management, administrative and personnel skills.
●    Must be a team player and able to work well with others while maintaining a calm and positive attitude, sometimes during high stress.
●    Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
●    Working at heights.
●    Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
●    Advanced skiing or snowboarding ability is an asset.
●    Ability to work outside for extended periods in adverse weather conditions.
●    Must be willing to travel to the mountain and work weekends and holidays as required.
●    Self-motivated, mature, dependable, timely and able to work well with others.
●    Are proficient with Microsoft Office and other basic computer systems and applications.
 

Job Title: Sous Chef  - Assistant Kitchen Supervisor

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef 

Employment Status/Type: Seasonal, Full-time (Nov - April)

Compensation: $22.50 - $26 (DOE)  alongside further employee perks and benefits.

____________________________________________________________________________ 

JOB SYNOPSIS: 

Under the direction and supervision of the Head Chef, the Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef with menu planning, ordering and inventory, coordinating staff duties, food preparation and general administration duties, as well as providing leadership at the peer level.  As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests.  

Key areas of responsibility include assisting with scheduling, food preparation, quality, consistency, cleanliness, and sanitation of work areas and equipment that meet and exceed established standards, act as team lead in the absence of the Chef and assist the team in ensuring kitchen procedures are carried out completely for each shift. 

SUMMARY OF RESPONSIBILITIES: 

• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals by communicating them and holding staff accountable to them.  
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Champion a sustainable approach in daily operations. 
• Communicate daily with staff about mountain events, OH&S & Supervisor meeting topics, staff stoke and any other topics that need to be shared with staff. 
• Managing cost of goods and services by detailed ordering and inventory management.  
• Controlling waste to help hit KPI’s. 
• Ensure food is received, stored, handled, and prepared in a hygienic and Food Safe compliant manner. 
• Coordination of morning prep list completion and front line set up.  
• Ensuring customers receive friendly and efficient service. 
• Assist with menu planning, including specials, soups, salads, and catering events. 
• Constant monitoring of prepped food levels and supplies. 
• Preparing prep list according to anticipated volumes.  
• Completing freezer pull list according to anticipated volumes.  
• Ensuring that temperature and sanitizer logs are completed daily. 
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff. 
• Keep a clean, organized and safe working area at all times. 
• Implement all risk management procedures as per Whitewater Ski Resort. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• 1-2 years previous experience in a food preparation role in a professional dining establishment. 
• Previous experience leading a line and ensuring food and presentation standards are maintained. 
• Culinary training, education or diploma is an asset. 
• Food Safe or other food handling certification is an asset. 

SKILLS & ABILITIES: 

• Superior communication skills including the ability to retain, coach, mentor and develop staff. 
• Ability to multitask in a fast-paced environment. 
• Demonstrated passion for high-quality culinary practices. 
• Leadership and supervisor experience an asset. 
• Mature and reliable. 
• Must be self-motivated and be able to motivate a team. 
• Strong organizational and time management skills with the ability to multi-task and coordinate multiple functions and activities.  
• Possesses knowledge and understanding of employment standards. 
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiar with catering software systems an asset. 
• Must be able to lift 50 pounds. 

Bring your leadershiop skills to the table!!!  This position is for you if you want to work in a supportive, energetic, and cohesive team environment. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Job Title: Line Supervisor  

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef, Sous Chef 

Employment Status/Type: Seasonal, Full-Time 

Compensation: $19.00 (DOE)  alongside further employee perks and benefits.

__________________________________________________

JOB SYNOPSIS: 

As the Line Supervisor and under the direction of the head chef and sous chef you are responsible for the daily operation and the enhancement of the quality of our Guests experience in the cafeteria.  

SUMMARY OF RESPONSIBILITIES: 

• Supervision of kitchen staff. 
• Friendly and efficient service. 
• Food preparation, consistency and quality. 
• Coordination of morning prep list completion and front line set up. 
• Help communicate the organizations goals and policies with the team.  
• Ensuring customers receive friendly and efficient service. 
• Constant monitoring of prepped food levels and supplies. 
• Preparing prep list according to anticipated volumes. 
• Completing freezer pull list according to anticipated volumes. 
• Ensuring that temperature and sanitizer logs are completed daily. 
• Ensuring Whitewater Food Safe Policy is followed by all kitchen staff. 
• Ensuring that temperature and sanitizer logs are completed daily. 
• Implementation of all risk management procedures as per Whitewater Ski Resort. 
• Keep a clean, organized and safe working area at all times. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• 1-2 years previous experience in a food preparation role in a professional dining establishment. 
• Previous experience leading a line and ensuring food and presentation standards are maintained. 
• Food Safe or other food handling certification is an asset. 

SKILLS & ABILITIES: 

• Mature, reliable and presentable. 
• People management experience an asset. 

Whitewater’s food is truly legendary and it all begins in our kitchen. As a Line Cook, you’ll be part of the world-class culinary team with the primary goal of providing exceptional food and service. Completing the daily prep list for our famous Glory Bowl, or one of our many unbelievable burgers is only the beginning. This position is for you if you want to work in a supportive, energetic, and cohesive team environment. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.

Job Title: Line & Prep Cook 

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef, Sous Chef 

Employment Status/Type: Seasonal, Part-time/Full-Ttime 

Compensation: $17.60 (DOE)  alongside further employee perks and benefits.

_________________________________________________________

JOB SYNOPSIS: 

Assisting in the daily operation of the cafeteria. Your primary goal is to provide quality food and service in order to ensure that our guests have an enjoyable and memorable experience in our cafeteria. 

SUMMARY OF RESPONSIBILITIES: 

• Maintaining overall continuous food safe practice and instruction.  
• Opening and closing procedures for cafeteria and equipment cleaning.  
• Sufficient completion of daily prep list & line set up.  
• Friendly and efficient service while working on line serving public.  
• Implementation of all risk management procedures as per Whitewater Ski Resort.  
• Following Whitewater Ski resorts employee and resort policies. 
• Keep a clean, organized and safe working area at all times.  
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Mature, reliable, and presentable  
• 1-2 years experience in a restaurant or cafeteria 
• Food Safe Level 1 

SKILLS & ABILITIES: 

• Reliable and presentable 
• Ability to work in a fast-paced environment 

We are seeking a self-motivated baker extraordinaire that is responsible for baking and creating mouth watering snacks (the cinnamon buns could really be classified as a meal).  The Baker will execute and improve recipes, keep a clean and tidy work environment, respect all food safe practices and will assist with the ordering of all baking ingredients. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible,  it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.   

Please note:   This position starts at 5:00 am therefore applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.

Job Title: Baker 

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef, Sous Chef 

Employment Status/Type: Seasonal, Part-Time/Full-time 

Compensation: $18.80 (DOE)  alongside further employee perks and benefits.

__________________________________________________________________________ 

JOB SYNOPSIS: 

Assisting in the daily operation of the cafeteria. Your primary goal is to provide quality baking and food service in order to help ensure that our guests have an enjoyable and memorable experience in our café or bar. 

SUMMARY OF RESPONSIBILITIES: 

• Opening procedures of the cafeteria.  
• Daily baking according to predicted volumes and prep cooking when needed.  
• Recipe suggestions and ideas.  
• Food safe practice. 
• Provide good guest relations.  
• Implementation of all risk management procedures. 
• Following Whitewater Ski resorts employee and resort policies. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties as assigned, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Mature, reliable, and presentable.  
• 1-2 years work experience as a baker. 
• Baker’s papers or courses an asset. 
• Food Safe. 
• Reliable transportation, 4x4 recommended. 

SKILLS & ABILITIES: 

• Reliable and presentable. 
• Ability to work in a fast-paced environment. 
• Ability to self-motivate and work alone. 

Gain experience in a world-class kitchen while working under the direction of the Head Chef to maintain the highest quality of cleanliness in all food service areas and service equipment. You are a key member of the culinary team as your talents will ensure our guests consistently receive impeccable meals without delay, while assisting the resort's sustainability initiatives by ensuring limited use of disposable serving products.  Responsible for ensuring dishes and kitchen wares get washed and sanitized in a timely fashion, and in good working condition, reporting any deficiencies. This position is perfect for those looking to grow or for those who just want to clean dishes and crush pow laps on their days off. 

Minimum Qualifications: Must be an organized and efficient worker who has experience working in a fast-paced environment. Previous experience is considered an asset.

Job Title: Dishwasher 

Location: Whitewater Ski Resort  

Department: Indoor Operations 

Reports to: Head Chef, Sous Chef 

Employment Status/Type: Seasonal, Part-Time/Full-Time 

Compensation: $17.40 alongside further employee perks and benefits.

________________________________________________________________

JOB SYNOPSIS: 

To ensure the dish pit area is efficiently running. Cleanliness is of the utmost importance, you must maintain proper cleaning of dishes, drying and putting away in the designated areas. Checking that the dishwasher is clean, topped up on chemicals and running smoothly. Also assisting in food preparation when needed, adhering to all food safety standards. 

SUMMARY OF RESPONSIBILITIES: 

• Recycling 
• Sort recycling pails 
• Organize and neatly stack flats in recycling room 
• Rinse out recycling pails 
• Break down cardboard and stack in recycling room 
• Dishwashing 
• Restocking as per Head Chef, Sous Chef, Bartender requests, 
• Assisting in food preparation when needed. 
• Food safe practice.  
• Provide good guest relations.  
• Implementation of all risk management procedures as per Whitewater.  
• Following Whitewater Ski Resorts employee and resort policies and procedures. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook 
• Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Mature, reliable, and presentable. 
• Prior dishwasher or kitchen work an asset. 

SKILLS & ABILITIES: 

• Friendly, Reliable and presentable. 
• Ability to work in a fast-paced environment. 
• Ability to self-motivate and work alone. 

Job Title: Front of House Assistant Supervisor 

Location: Whitewater Ski Resort 

Department: Indoor Operations 

Reports to: Front of House Supervisor/Indoor Operations Manager 

Employment Status/Type: Seasonal, Full-time 

Compensation: $18.25 (DOE) alongside further employee perks and benefits.

____________________________________________________________________________________ 

JOB SYNOPSIS: 

Under the guidance and supervision of the Front of House Supervisor & Indoor Operations Manager, you will assist the Food and Beverage team in providing an exceptional culinary resort experience for our guests. The Front Of House Assistant Supervisor’s primary role is supporting the Front of House Supervisor and Food & Beverage team, being a champion in sustainability initiatives, and ensuring smooth food service. 

Key areas of responsibility include assisting in department recruiting, scheduling front of house staff, coaching and mentoring staff, overseeing food service, and managing inventory of all relevant products and supplies.   You will act as a team lead in the absence of the Front of House Supervisor and assist the team in ensuring high quality customer service. 

SUMMARY OF RESPONSIBILITIES: 

• Champion a sustainable approach in daily operations. 
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Participate in hiring and training staff for the Front Of House team. 
• Assist in ordering and maintaining inventory for all front of house products and supplies. 
• Resolve customer complaints as well as any internal conflicts between staff on FOH supervisor’s days off. 
• Assist in food service, including acting as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer. 
• Ensure opening and closing duties are well done each day in a high-quality manner. 
• Ensure communication between the Front of House & Back of House is positive and professional. 
• Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge. 
• Ensure health and safety regulations are practiced by all staff members. 
• Ensure all areas of the lodge are tidy & well organized, including performing daily washroom checks. 
• Provide a positive, memorable and outstanding guest experience. 
• Perform other related duties, tasks and responsibilities as required from time to time. 
• Promote Whitewater’s safety culture by supporting the Front of House Supervisor in reviewing and amending where necessary but not limited to:  Department Manuals, CDPP, Employee Handbook. 
• Work with the Front of House Supervisor to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Tourism or Business Certification an asset.  
• Food & Beverage Serving it Right. 
• Food safe Level 1. 
• Point of Service Experience an asset. 

SKILLS & ABILITIES: 

• Previous leadership experience, preferably in food & beverage sector. 
• Excellent team player. 
• Strong organization and administrative skills. 
• Familiarity with the food & beverage industry. 
• Excellent customer service & communication skills. 
• Must be of legal age as you may be supporting Coal Oil Johnny’s pub. 
• Computer and cash handling experience. 
• Must be willing to travel to the mountain as well as work weekends and holidays as required. 

Please note: A current Criminal Records check will be required as part of the hiring process.

Job Title: Janitor 

Location: Whitewater Ski Resort 

Department: Indoor – Front Of House 

Reports to: Front of House Supervisor/Assistant 

Employment Status/Type: Seasonal- Part Time/Full Time November To April (Weather Dependent) 

Compensation: $19.25 - $20.50 (DOE) alongside further employee perks and benefits.

_____________________________________________________

JOB SYNOPSIS: 

As a janitor you play a crucial role in maintaining a clean & safe environment for guests and staff. Your day starts once facilities shut down for the day and continues after guests and other staff have left the hill. Your work ensures that the facilities are clean and ready to go for guests the next morning.  

This role has you working past regular staffing hours, so having your own 4X4 vehicle will be necessary.   

SUMMARY OF RESPONSIBILITIES: 

• Cleaning of the entire day lodge nightly and ensure other buildings and lodges are cleaned based on the weekly schedule. Other areas include Skier Services, IGS building, Hummingbird lodge, Mountain Ops, and Glory Lodge.  
• Follow checklist of nightly tasks that includes vacuuming, sweeping, garbage & recycling, washing floors, cleaning washrooms, spot cleaning windows, re-stocking Kleenex dispensers/toilet paper/paper-towel/hand sanitizer stations, washing tables, etc.  
• Ensuring to complete tasks as safe as possible while guests or other staff are in the lodge. Ie not putting up tables till all guests have left the facilities or blocking off the area to ensure guests stay away from any unsafe conditions.  
• Implementation of all risk management procedures as per Whitewater Ski Resort.  
• Safe and complete lock-up of lodges, set alarm if building has one.  
• Radio check with night groomers. 
• Champion a sustainable approach in daily operations, planning, and development. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook. 
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals. 
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Mature, reliable, and dependable. 
• 1-2 years’ experience. 
• Reliable vehicle, preferably 4x4. 
• Ability to work evening shifts, until 10-11pm. 

SKILLS & ABILITIES: 

• Must be organized and self-motivated.   
• Must be able to work alone and independently. 
• Ability to lift up to 50lbs. 

Job Title: Shuttle Driver

Location: Whitewater Ski Resort

Department: Shuttle

Reports to: Indoor Operations Manager  

Employment Status/Type: Seasonal, Full-Time or Part-Time

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Indoor Operations Manager, the Shuttle Driver’s primary role is to transport guests to the resort in a timely, safe, and friendly manner. You will be an ambassador for the resort and are integral in providing the Whitewater Experience.  You will act as an information resource for the mountain and the Nelson area. Your personal interaction with our Guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.

Key areas of responsibility include abiding by all of the government and company policies and procedures, completion of the Commercial Safety Inspection, maintaining cleanliness of the vehicle, greeting guests/staff at specified locations, validating guest manifests to ensure payment of travel, assisting guests with the load/off load of their equipment and managing lost and found items.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

• Safe, timely, and friendly transportation of our guests to the resort.
• Complete daily Commercial vehicle Inspection, any issues please report to Indoor Operations Manager.
• Ensuring prompt and friendly service based on the shuttle pick up schedule and communicating to Dispatch if there are any delays
• If the shuttle is unable to drive then contact the Indoor Operations Manager and have a shuttle brought down from Mountain and resume pickups at established locations.
• Maintain radio communication with Dispatch with daily check-ins when arriving and leaving the mountain.
• Making sure that the vehicle remains clean both inside and out.
• Assist with town runs throughout the week to support mountain operations.
• Be available to support guest transportation outside of schedule if operations require it.
• Responsible for dropping any lost and found items to Indoor Guest Services on the Mountain.
• Champion a sustainable approach in daily operations.
• Promote Whitewater’s safety culture.
• Assist in achieving department and organizational Key Performance Indicators (KPIs).
• Embrace, promote and follow Whitewater’s mission statement and values.
• Understand current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
• Perform other related duties, tasks and responsibilities as required from time to time.

REQUIRED QUALIFICATIONS / EDUCATION:

• Previous Shuttle Driving experience is an asset.
• Previous Radio Experience an asset.
• Class 4.
• Current Driver's Abstract - Clean Driving Record.

SKILLS & ABILITIES:

• Strong communication skills.
• Exceptional customer service skills.
• Physically able to handle 50 lbs lifting.
• Basic maintenance knowledge.
• Efficiency and time-management.
• Able to problem solve when unexpected citations arise.
• Detail-oriented in record keeping.

Please note: A current Criminal Records check will be required.

No day is the same in the mountain safety realm.  Daily responsibilities combine first aid for our Guests and Staff, coverage of mountain safety, assist in risk management within our ski area boundary to reduce and/or make aware hazards to skiers/boarders as they develop, participate in avalanche control risk management, incident rescue and reporting, disaster plans and first aid procedures, chair lift evacuations and self-evacuations, maintenance of ski runs, fence lines and equipment, morning and afternoon sweep, public education and policing of ski area, record keeping for avalanche control, inventories, and first aid and accident investigation reports.

Minimum Qualifications: Occupational First Aid Level III or 80 hour Advanced First Aid current CPR advanced skiing ability CAA Avalanche Operations Level I.

Job Title: Snow School Professional 

Location: Whitewater Ski Resort 

Department: Indoor Operations 

Reports to: Snow School Director/Assistant 

Employment Status/Type: Seasonal, Full- ime/Part-Time (December thru April- Weather Dependent) 

Compensation: DOE  alongside further employee perks and benefits.

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JOB SYNOPSIS: 

As a Snow School Professional, you are responsible for the enhancement of the quality of our guests’ skiing day. You are responsible for teaching skiing, snowboarding, and/or telemark skiing lessons in a professional, thorough manner while performing other duties to ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship; which they will look forward to renewing each time they return to Whitewater. 

SUMMARY OF RESPONSIBILITIES: 

• Instructing lessons to the standards taught by the CSIA/CASI/CANSI and the Whitewater Snow School Director/Trainers  
• Assisting with organization of group guests  
• Become familiar with all Snow School programs, pricing and dates/times  
• Promoting Snow School products and staff while around the resort  
• Maintaining a professional image, as stated in the Whitewater employee handbook, while on duty  
• Maintaining a positive attitude while teaching guests or interacting with other staff  
• Ensure lessons are taught with safety as the main priority  
• Completing all class cards and report cards when assigned  
• When not teaching lessons, assisting with other departments, including but not limited to rental tech, OGS scanning/car parking, shoveling, special events help, guest services help  
• Other duties as assigned 
• Champion a sustainable approach in daily operations, planning, and development. 
• Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook. 
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals 
• Embrace, promote and follow Whitewater’s mission statement and values 
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time 

REQUIRED QUALIFICATIONS / EDUCATION: 

• CSIA or CASI level 1 certification as a minimum (or equivalent), with dues paid in full.  
• Experience working with children preferred.  
• Experience in guest service-related positions preferred.  
• Strong communication skills, both verbal and written. 

SKILLS & ABILITIES: 

• Ability to work with a variety of personalities.  
• Ability to teach multiple disciplines is an asset.  
• Ability to teach in different languages is an asset. 
• Strong communication skills, both verbal and written. 
• Ability to work in fast-paced environment. 

Please note:  A Criminal Records Check will be required upon hire.

Please note: Snow School Professionals are asked to choose a second Department to work within as you will be required to peform other related duties as operatioanlly needed.

As a Freeride Coach, you are counted on for the advancement of our athletes' skiing progression over the season. You are responsible for coaching skiing in a professional and thorough manner in accordance with the standards set forth by the Whitewater Ski Resort.  Your personal interaction with our athletes will foster a friendly relationship that will help continue to make the Whitewater Freeride Team a leader in the freeriding community.

Job Title: Whitewater Freeride Coach  

Location: Whitewater SKi Resort 

Department: Indoor Operations 

Reports to: Snow School Director, Snow School Assistant Director, Whitewater Freeride Head Coach 

Employment Status/Type: Seasonal, (November thru April, weather dependent) 

Compensation: DOE  alongside further employee perks and benefits.

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JOB SYNOPSIS: 

As a Whitewater Freeride Coach, you are responsible for the training of the athletes who are part of the Development, Advanced and\or Competitive teams. You are responsible for coaching in a professional and thorough manner. Your personal interaction with each athlete will foster a friendly relationship; one which will help develop their big mountain free riding. 

SUMMARY OF RESPONSIBILITIES: 

• Coaching to the standards taught by the Whitewater Freeride Head coach and IFSA. 
• Ensure safety as the main priority while coaching. 
• Maintaining a positive attitude while coaching athletes or interacting with other staff. 
• Assisting the Head Coach with respect to informing athletes and parents of important program information. 
• Maintaining a professional image, as stated in the Whitewater employee handbook, while on duty. 
• Assisting with the organization of groups. 
• Travel with teams when needed. 
• Champion a sustainable approach in daily operations, planning, and development. 
• Promote Whitewater’s safety culture by reviewing but not limited to: Department Manuals, Employee Handbook. 
• Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals. 
• Embrace, promote and follow Whitewater’s mission statement and values. 
• Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices. 
• Perform other related duties, tasks and responsibilities as required from time to time. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• IFSA L100 , CSIA, ACA  or CFSA level 1 certification as a minimum (or equivalent), with dues paid in full 
• Experience in freeride competitions 
• Experience working with children 

SKILLS & ABILITIES: 

• Strong communication skills, both verbal and written. 
• Ability to work with a variety of personalities. 
• Friendly, engaging and outgoing personality. 

Please note:  A Criminal Records Check will be required upon hire.

Job Title: Social Media and Content Coordinator  

Location: Whitewater Ski Resort 

Department: Indoor Operations  

Reports to: Brand Director 

Employment Status/Type: Part-Time, Seasonal (20 hours week) 

Compensation: $22-23 (DOE) alongside other perks and benefits.

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JOB DESCRIPTION 

As a key part of the Sales & Marketing team, you will be responsible for maintaining Whitewater’s strong brand presence through social media, and the creation of visual and written content. The role consists of supporting the Brand Director, the Sales & Marketing Coordinator, and the Events Coordinator in the implementation and execution of the resort's strategic marketing plan, with a specific focus on social media, content generation and visual / digital curation for marketing purposes. 

As an employee of the Resort your mandate is to ensure our guests, working partners, and sponsors receive the best level of service possible, leaving them with a long-lasting, positively memorable experience at Whitewater Ski Resort.  

SUMMARY OF RESPONSIBILITIES: 

• Act as a Brand Ambassador of Whitewater Ski Resort. 
• Work with the Sales and Marketing Director and the Marketing Coordinator to execute and deliver on the overall resort goals as well as the strategic marketing plan in order to attract customers and help educate all existing customers on various programs and happenings at Whitewater. 
• Create consumable content for marketing collateral, social media channels, advertisements, and Resort partners. 
• Utilize strong storytelling skills to bring the Whitewater brand to life across a variety of platforms and mediums. 
• Curate content from a variety of Whitewater partners including athletes, photographers, videographers, writers and artists. 
• Photo and video asset management and tracking. 
• Oversee all Whitewater social media channels with support from the Sales & Marketing Coordinator and the Brand Director. 
• Provide support with media and public relations as required. 
• Act as an information resource, you must be familiar with all Whitewater and Nelson products, policies, and procedures. Example: In depth knowledge of Whitewater food and beverage, retail, and snow school offerings. 
• As a member of the marketing team this role will also be a key support for all Whitewater events. 
• Support Whitewater’s sustainability goals by collaborating on design and implementation of programs for waste reduction, energy efficiency, and environmental education. 
• Assist in all general administrative duties and other duties as assigned. 

REQUIRED QUALIFICATIONS/EDCATION:

• 2 years of industry experience working in marketing, communications, or with social media within a business capacity. 
• Diploma in Marketing, Communications, or another relevant field. 
• Familiarity with video and camera equipment as well and photo and video editing software. 
• Proficient with website management, social media, and performance-measuring tools. 
• Proficient at reading and understanding Google Analytics an asset. 
• Experience adhering to brand standards with Adobe Creative Suite or other professional design software. 
• Experience with Google Suite, Adobe Creative Cloud, Microsoft Office, and other collaboration tools such as Canva. 
• Experience with Project Management software such as Basecamp is an asset. 

SKILLS AND ABILITIES: 

• Excellent organizational skills and detail-oriented approach. 
• Flexibility and adaptability. 
• Ability to manage multiple projects concurrently. 
• Ability to respond quickly in a dynamic and changing environment. 
• Exceptional communication and guest service skills. 
• Ability to work independently as well as in a team environment. 
• Effective communication with senior management, supervisors, and other industry professionals. 
• Must be willing to travel to the mountain and work weekends and holidays as required. 
• Skiing or snowboarding at an advanced ability level is an asset. 

Job Title: Day Auditor

Location: Whitewater Ski Resort

Department: Finance

Reports to: Financial Controller

Employment Status/Type: Full Time, Seasonal

Compensation: DOE

JOB SYNOPSIS:

Under the direction and supervision of the Financial Controller, the Day Auditor is responsible for reconciling all end of day sales for the resort and summarizing them for the company’s financial records. You are responsible for ensuring all cash outs are balanced and that all appropriate vouchers, discounts and complimentary products are properly accounted for.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

• Reconcile end of day sales, summarize & compile
• Ensure all cash outs are balanced
• Problem solving when overage / shortage
• Account for all discounts, complimentary products and vouchers, report any discrepancies
• Run daily sales reports
• Reconcile & manage main float, process change orders with the bank & drop off the main deposit at the bank.
• Drop off “downtown” box at the downtown office. 
• Ensure all resort point of sale have sufficient change throughout the day
• Maintain an inventory of mountain stationary and order supplies as needed
• Act as a Brand Ambassador of Whitewater Ski Resort.
• Champion a sustainable approach in daily operations, planning, and development.
• Promote Whitewater’s safety culture.
• Assist with department Key Performance Indicators (KPIs) to achieve organizational goals.
• Embrace, promote and follow Whitewater’s mission statement and values.
• Other duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

• 1 year cash handling experience required. 
• Excellent customer service
• Previous experience with retail environment or points of sale systems considered an asset.

SKILLS & ABILITIES:

• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Demonstrated ability to work effectively with a diverse team and adapt to changing situations.
• Excellent organization and time management skills.
• Ability to handle challenging situations with guests and staff.
• Must own a reliable 4wd vehicle

Please note: A current Criminal Records check will be required as part of the hiring process.

Whitewater does not offer staff accommodation, however, Whitewater does offer a FREE staff shuttle from Nelson to the mountain, multiple times every day. We also have a staff Facebook page where staff can connect with one another and find suitable accommodations together.  If you're currently looking for housing, the Nelson Public Library has put together this great list of online resources to help you in your search CLICK HERE 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

APPEARANCE POLICY:
Whitewater Ski Resort’s Appearance Policy is designed to support everyone in providing a consistent professional appearance to our customers and colleagues.  Management may choose to more strictly enforce components of this Policy but they cannot allow a relaxation of this Policy.

Appearance Mission Statement: Whitewater Ski Resort Ltd. (“Whitewater”) is a family resort where our employees provide the first impression to our guests. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. Whitewater aspires to a high standard of presentation and rely on your commitment to maintain a professional, well-groomed appearance while at work. Each employee is required to practice good habits of grooming, personal hygiene, and abide by all points noted below.  
 

Appearance Standards:
●    Employees must always present a clean, professional appearance. Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear.  Clothing with offensive or inappropriate designs or stamps are not allowed.
●    If you already have established facial hair such as a moustache, beard, and/or sideburns they are to be clean and neatly trimmed at all times otherwise the goal is to be clean shaven every day.
●    Hair must be clean and neatly groomed.  Hair left down should be behind the ears and if longer than collar length in the back, hair should be neatly tied back.
●    All staff must respect our Scent Free policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times. 
●    Jewellery must be worn in moderation, appear professional and must not interfere with job function or safety.  Tongue piercings are limited to one small stud which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes and there may also be amendments based on your position for safety reasons.
●    Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.
●    Clothing and grooming styles dictated by religion or ethnicity are exempt.

Staff Uniforms:
●    Employees are expected to dress in Whitewater Uniform attire unless the day’s tasks require otherwise.
●    Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (free skiing, days off, etc.).
●    Uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s. 
●    When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It cannot not be torn, faded or patched. Solid color leggings are allowed only with a shirt or skirt long enough to reach the mid thighs.
●    For indoor staff, button up uniform shirts must be worn as such and not open with an under shirt. This is to ensure the most professional and consistent presentation of our staff.
●    During the warmer spring days, if it is getting too warm for an employee to wear their provided outerwear, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still        identify you as personnel. Shirt graphic should be kept minimal and must not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
●    Appropriate footwear must be worn as per your department work environment as outlined within the Department Occupational Health & Safety Checklist. 
●    All headwear worn indoors must be Whitewater branded. 
●    For outdoor staff that are wearing helmets we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear.
●    All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging such as that which includes profanity. 
●    Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing your personal outerwear and not the provided uniform as it causes additional wear and tear.  
●    All outdoor uniforms, and kitchen uniforms, are required to be returned at the end of your employment.

Staff Uniform Name Tags:
●    Name tags are part of your uniform and must be worn at all times while on duty.
●    Name tags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s pub. 
 

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your Season Pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive a significant number of applications for Volly Patrol and start hiring after the Early Bird Season Pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

Our winter season operates from early December to early April and our summer season operates from early June to late September.

Advice on finding accommodation in Nelson. Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 20 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Facebook groups: Nelson, BC, Canada - Homes and Rooms for Rent, Nelson BC Rents

Other sites: Kijiji – Nelson rentals