Lift Tickets

When purchasing a ticket online you will be required to enter the name of the participant for each ticket purchased.  Once your transaction is completed you will receive a confirmation email that will include your transaction ID.  Photo ID, the transaction ID, and the name of the participant associated with that ticket will be required to get your physical lift ticket. In lieu of the transaction ID, a photo ID that matches the name of the participant is ok as well. Guests can present this information at the ticket window at the Guest Services building in the resort base area.

When purchasing a Discount/Reciprocal ticket product you will be required to present your transaction ID, name of the participant, and either your 50% Friends and Family Voucher or your season pass from a reciprocal mountain. Please ensure you purchase the proper ticket product as an incorrect ticket purchase may result in a refund and forfeiting the day on the slopes. Please note that many of our product offerings including 50% off friends and family tickets and reciprocal tickets have their own separate daily capacity.

All guests who are purchasing with snow checks, gift cards, or prize letters are to email guest services at info@skiwhitewater.com to book their ticket.  Guests may also phone 250-354-4944 during business hours to book their ticket with guest services; however, email is encouraged due to large call volumes. 

Any adjustments to ticket availability will only be made when deemed safe to do so.  This means that if a day is sold out, more tickets may or may not become available closer to that date.  All ticket availability adjustments will be made prior to 5 pm. Please note that different lift ticket products have different capacities. 

All purchased lift tickets are non-refundable with the exception of a few specific COVID-19 related scenarios:

• If the ski area is fully closed for the date a guest has booked, that guest will receive a full refund for the ticket product they purchased for that date.
• If the ski area is open, but a Government travel restriction prevents or strongly advises against a guest from traveling to the resort the guest will receive a full refund if:
  • The request to cancel comes 7 or more days from the date of their ticket 
  • Or if government regulations change within 7 days of the guest’s visit, the guest’s request to cancel must come within 48 hours from the Government announcement.
     
• If the ski area is open, but an individual cannot travel due to a COVID-19 related illness, our guest service leads will evaluate them on a case-by-case basis. Guests must email guestservices@skiwhitewater.com in this situation. In the event that a guest needs a rollover or refund on their ticket due to COVID-19 symptoms, the guest will not be allowed to book any lift-tickets for 14 days from their cancelation.  

All purchased lift tickets are transferable outside of 5 days at the cost of a $25 administration fee per ticket sold. Please email guestservices@skiwhitewater.com with your transfer request and ensure to include your Transaction ID. 

If you are experiencing COVID-19 symptoms, have been asked to self-isolate or quarantine by their local health authority, have an appointment to get a COVID-19 test or have been in contact with someone who has please remain home. If you find yourself in this situation, please email guestservices@skiwhitewater.com by 5pm the night before your arrival. Note that guests needing to rebook due to COVID-19 symptoms will not be allowed to book another lift ticket for a minimum of 14 days from their cancelation. 

The Beginner Lift Ticket will provide you with access to the Silver King chair and the Hummer Handle Tow, which encompasses 100% of our beginner terrain.

Guests must still acquire a printed ticket for Child and Super Senior lift tickets. All guests that enjoy our mountain must have a lift ticket or pass on them at all times.Proof of age may be required at time of ticket purchase.

Whitewater offers a Disabled Skier Policy in which the athlete pays full price and the chaperone pays 50%. Both must show proof of membership to BC Adaptive Snowsports (BCAS) in order to receive the discount. In the case of an independent disabled skier, we offer a 25% discount with proof of membership, and as always, equipment must be approved by lift maintenance. Click here to read about our Alternative Sliding Device Policy.