Employment

Job Title:        Hummingbird Lodge Host

Location:        Whitewater Ski Resort

Department:  Hummingbird Lodge & Campground

Reports to:     Hummingbird Lodge & Campground Supervisor

Employment Status/Type: Seasonal, (June - September)

Compensation: $18/hr

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JOB SYNOPSIS:

Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge Cafe however the lodge host is a very versatile position and you will be trained in all aspects of the operation and will be expected to jump in when needed.

The key areas of responsibility include front of house duties, meeting and greeting guests, providing local knowledge, working as a barista, operating the POS system, and cleaning duties as assigned. You will work alongside the chef who will be responsible for running the kitchen. However, your jobs will overlap, and we would expect you to assist each other in your work so that you run the cafe efficiently and professionally. You will also be required to perform housekeeping duties, including full changeover of the rental suite and clean public washrooms.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

● Using a sustainable approach in daily operations, planning, and development.

● Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.

● Assist in Whitewater’s KPI’s ensuring organizational goals are met.

● Providing quality guest services to visitors and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.

● Responsible for guest reservations, answering phone calls, replying to emails.

● Assists campers with inquiries, responding to guest feedback and improving service delivery

● Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service.

● Helping to ensure the cleanliness, organization and sanitation of flatware, small wares, glassware, and cutlery.

● Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers and dishwashing area within the lodge.

● Change over of the rental suite, ensuring that it is fully stocked for each guest's arrival.

● Assisting with meal preparation when required.

● Providing high quality, friendly and efficient service.

● Preparing and serving hot beverages, specialty coffees.

● Serving prepared snacks to guests.

● Keeping a clean organized and safe working environment.

● Cash handling and balancing cash out.

● Being readily available at all times to deal with problems or complaints that may arise.

● Providing friendly, efficient & professional service to ensure a positive guest experience.

● Report all maintenance issues to ensure safety of the lodge in a timely manner.

● Ensuring proper waste management including collecting and sorting recyclables.

● Administrative duties.

● Other related duties as assigned.

 

REQUIRED QUALIFICATIONS / EDUCATION:

● Grade 12 Diploma or GED.

● 1 year barista experience.

● Experience working in a lodge or in a guest/customer service position.

● Experience handling cash/credit transactions and preparing end of day reconciliations.

● WHMIS.

● Serving it Right Certification.

● Basic first aid certification is an asset.

● Basic point of sales or inventory sales system experience.

● Ability to work autonomously with minimal supervision.

 

SKILLS & ABILITIES:

● Proven problem solving and prioritization skills.

● Strong interpersonal and communication skills in English, both written and verbal required.

● Able to work independently and resourcefully in a remote location.

● Ability to respond quickly and responsibly to emergency situations.

● Ability to communicate effectively with staff and guests.

● Organization skills and attention to detail.

● Able to prioritize with proven time management problem-solving skills.

● Able to work collaboratively and cohesively with co-workers and the manager.

● Reliable and dedicated; available to work any/all shifts daily, including weekend, evenings, and holidays.

● Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.

● Must be able to lift 50 pounds.

Please note: A current criminal records check will be required as part of the hiring process.

Job Title:        Hummingbird Lodge Host

Location:        Whitewater Ski Resort

Department:  Hummingbird Lodge & Campground

Reports to:     Hummingbird Lodge & Campground Supervisor

Employment Status/Type: Seasonal, (June - September)

Compensation: $18/hr

---

JOB SYNOPSIS:

Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge Cafe however the lodge host is a very versatile position and you will be trained in all aspects of the operation and will be expected to jump in when needed.

The key areas of responsibility include front of house duties, meeting and greeting guests, providing local knowledge, working as a barista, operating the POS system, and cleaning duties as assigned. You will work alongside the chef who will be responsible for running the kitchen. However, your jobs will overlap, and we would expect you to assist each other in your work so that you run the cafe efficiently and professionally. You will also be required to perform housekeeping duties, including full changeover of the rental suite and clean public washrooms.

IMMEDIATE REPORTS:

None

SUMMARY OF RESPONSIBILITIES:

● Using a sustainable approach in daily operations, planning, and development.

● Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.

● Assist in Whitewater’s KPI’s ensuring organizational goals are met.

● Providing quality guest services to visitors and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.

● Responsible for guest reservations, answering phone calls, replying to emails.

● Assists campers with inquiries, responding to guest feedback and improving service delivery

● Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service.

● Helping to ensure the cleanliness, organization and sanitation of flatware, small wares, glassware, and cutlery.

● Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers and dishwashing area within the lodge.

● Change over of the rental suite, ensuring that it is fully stocked for each guest's arrival.

● Assisting with meal preparation when required.

● Providing high quality, friendly and efficient service.

● Preparing and serving hot beverages, specialty coffees.

● Serving prepared snacks to guests.

● Keeping a clean organized and safe working environment.

● Cash handling and balancing cash out.

● Being readily available at all times to deal with problems or complaints that may arise.

● Providing friendly, efficient & professional service to ensure a positive guest experience.

● Report all maintenance issues to ensure safety of the lodge in a timely manner.

● Ensuring proper waste management including collecting and sorting recyclables.

● Administrative duties.

● Other related duties as assigned.

 

REQUIRED QUALIFICATIONS / EDUCATION:

● Grade 12 Diploma or GED.

● 1 year barista experience.

● Experience working in a lodge or in a guest/customer service position.

● Experience handling cash/credit transactions and preparing end of day reconciliations.

● WHMIS.

● Serving it Right Certification.

● Basic first aid certification is an asset.

● Basic point of sales or inventory sales system experience.

● Ability to work autonomously with minimal supervision.

 

SKILLS & ABILITIES:

● Proven problem solving and prioritization skills.

● Strong interpersonal and communication skills in English, both written and verbal required.

● Able to work independently and resourcefully in a remote location.

● Ability to respond quickly and responsibly to emergency situations.

● Ability to communicate effectively with staff and guests.

● Organization skills and attention to detail.

● Able to prioritize with proven time management problem-solving skills.

● Able to work collaboratively and cohesively with co-workers and the manager.

● Reliable and dedicated; available to work any/all shifts daily, including weekend, evenings, and holidays.

● Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.

● Must be able to lift 50 pounds.

Please note: A current criminal records check will be required as part of the hiring process.

Whitewater does not offer staff accommodation, however, Whitewater does offer a FREE staff shuttle from Nelson to the mountain, multiple times every day. We also have a staff Facebook page where staff can connect with one another and find suitable accommodations together.  If you're currently looking for housing, the Nelson Public Library has put together this great list of online resources to help you in your search CLICK HERE 

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

 

 

APPEARANCE POLICY:
Whitewater Ski Resort’s Appearance Policy is designed to support everyone in providing a consistent professional appearance to our customers and colleagues.  Management may choose to more strictly enforce components of this Policy but they cannot allow a relaxation of this Policy.

Appearance Mission Statement: Whitewater Ski Resort Ltd. (“Whitewater”) is a family resort where our employees provide the first impression to our guests. It is a place where our guests recognize and value the presentation of our employees and the pride it instills throughout the resort. Whitewater aspires to a high standard of presentation and rely on your commitment to maintain a professional, well-groomed appearance while at work. Each employee is required to practice good habits of grooming, personal hygiene, and abide by all points noted below.  
 

Appearance Standards:
●    Employees must always present a clean, professional appearance. Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear.  Clothing with offensive or inappropriate designs or stamps are not allowed.
●    If you already have established facial hair such as a moustache, beard, and/or sideburns they are to be clean and neatly trimmed at all times otherwise the goal is to be clean shaven every day.
●    Hair must be clean and neatly groomed.  Hair left down should be behind the ears and if longer than collar length in the back, hair should be neatly tied back.
●    All staff must respect our Scent Free policy, which means no excessive perfumes and ensuring your personal hygiene is well maintained at all times. 
●    Jewellery must be worn in moderation, appear professional and must not interfere with job function or safety.  Tongue piercings are limited to one small stud which must not impede speech and is not easily apparent to guests.  Facial piercings are limited to one small nose stud or a small hoop. All other facial jewellery or exposed body piercings must be removed or covered while on the job.  Spacers in the ears are acceptable to a maximum of 0.5cms (5mm) in width. For outdoor staff, the nose hoop must be tight for safety purposes and there may also be amendments based on your position for safety reasons.
●    Any tattoos that could reasonably offend a guest or fellow employee must be covered at all times while at work.
●    Clothing and grooming styles dictated by religion or ethnicity are exempt.

Staff Uniforms:
●    Employees are expected to dress in Whitewater Uniform attire unless the day’s tasks require otherwise.
●    Employees may wear their uniforms to and from work, but uniforms must not be worn during non-working hours (free skiing, days off, etc.).
●    Uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s. 
●    When personal clothing is allowed to be worn in conjunction with the company uniform, it must be neat and clean. It cannot not be torn, faded or patched. Solid color leggings are allowed only with a shirt or skirt long enough to reach the mid thighs.
●    For indoor staff, button up uniform shirts must be worn as such and not open with an under shirt. This is to ensure the most professional and consistent presentation of our staff.
●    During the warmer spring days, if it is getting too warm for an employee to wear their provided outerwear, Whitewater will require staff to wear a black shirt with their name tag on to ensure guests can still        identify you as personnel. Shirt graphic should be kept minimal and must not contain any profane, political or inappropriate imagery or text.  Whitewater branded headwear is also required as per the regular uniform.
●    Appropriate footwear must be worn as per your department work environment as outlined within the Department Occupational Health & Safety Checklist. 
●    All headwear worn indoors must be Whitewater branded. 
●    For outdoor staff that are wearing helmets we ask that the material underneath is of a solid print and that the helmets are free of offensive stickers such as those that include profanity. When not required to wear a helmet, the hat should be your Whitewater branded headwear.
●    All outdoor gear, such as skis and snowboards, should remain free of any offensive messaging such as that which includes profanity. 
●    Uniforms are provided for work use only. When you come skiing on your days off, we expect you to be wearing your personal outerwear and not the provided uniform as it causes additional wear and tear.  
●    All outdoor uniforms, and kitchen uniforms, are required to be returned at the end of your employment.

Staff Uniform Name Tags:
●    Name tags are part of your uniform and must be worn at all times while on duty.
●    Name tags or uniforms may not be worn in licensed establishments, including Coal Oil Johnny’s pub. 
 

 

 

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your Season Pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive a significant number of applications for Volly Patrol and start hiring after the Early Bird Season Pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

Our winter season operates from early December to early April and our summer season operates from early June to late September.

Advice on finding accommodation in Nelson. Nelson has a diverse population of close to 10,000 people, a hidden gem in the Kootenays, nestled in the Selkirk Mountains along the West Arm of Kootenay Lake. It has a vibrant and carefully restored downtown shopping area, incredible dining options and a busy social scene with live performances, arts and music nearly every night of the week. When it comes to the outdoors the only limit to what you can do is your imagination - Nelson and the surrounding area are stunning year round with 4 seasons worth of adventure. Whitewater does not offer any accommodation at the resort so most employees live in Nelson. The resort is located about a 20 minute drive outside the city of Nelson. We do offer a daily shuttle at a minimal cost to employees which stops at three different locations in town.

Below are a few links to local rental/accommodation websites.

Nelson Community Websites: I love Nelson Rentals, Pennywise Rentals

Facebook groups: Nelson, BC, Canada - Homes and Rooms for Rent, Nelson BC Rents

Other sites: Kijiji – Nelson rentals